Question 1

Benchmarking refers to ________.

Accepted Answer

A)  comparing performance results between work groups in the organization 
B)  determining departmental standards of performance 
C)  establishing a timeline to determine efficiency 
D)  balancing process and performance data within the company 
E)  comparing process and performance data from other companies 
A)  comparing performance results between work groups in the organization 
B)  determining departmental standards of performance 
C)  establishing a timeline to determine efficiency 
D)  balancing process and performance data within the company 
E)  comparing process and performance data from other companies

Question 2

Alfa Knowledge is a knowledge management firm.The company helps organizations document and manage internal knowledge.The company has operations in seventeen countries.Which of the following is an opportunity available to Alfa Knowledge?

Accepted Answer

A)  having strong financial resources 
B)  having a respected brand 
C)  having committed employees 
D)  presence of potential partners 
E)  presence of strong management professionals in the company 
A)  having strong financial resources 
B)  having a respected brand 
C)  having committed employees 
D)  presence of potential partners 
E)  presence of strong management professionals in the company

Question 3

Managers need conceptual skills to ________.

Accepted Answer

A)  perform such tasks as operating a machine and preparing a financial statement 
B)  gather information relating various managerial and non-managerial issues 
C)  accurately perform the mechanics of a particular job 
D)  understand other people and to interact effectively with them 
E)  visualize elements both as complete entities on their own and as interrelated pieces of a whole 
A)  perform such tasks as operating a machine and preparing a financial statement 
B)  gather information relating various managerial and non-managerial issues 
C)  accurately perform the mechanics of a particular job 
D)  understand other people and to interact effectively with them 
E)  visualize elements both as complete entities on their own and as interrelated pieces of a whole

Question 4

Autocratic leaders allow subordinates to make all the decisions concerning their performance.

Accepted Answer

A) True 
 B)False

Question 5

The criteria against which performance is measured are referred to as ________.

Accepted Answer

A)  standards 
B)  tools 
C)  controls 
D)  measures 
E)  frameworks 
A)  standards 
B)  tools 
C)  controls 
D)  measures 
E)  frameworks

Question 6

Qualitative managerial forecasts involve historical data and complex statistical computations.

Accepted Answer

A) True 
 B)False

Question 7

________ is the management function of keeping a company's activities on track toward previously established goals.

Accepted Answer

A)  Organizing 
B)  Leading 
C)  Planning 
D)  Motivating 
E)  Controlling 
A)  Organizing 
B)  Leading 
C)  Planning 
D)  Motivating 
E)  Controlling

Question 8

Explain the decisional roles of managers.

Accepted Answer

Managers up and down the organizational

Question 9

________ is a measure of how closely a product conforms to predetermined standards and customer expectations.

Accepted Answer

A)  Productivity 
B)  Yield 
C)  Quality 
D)  Efficiency 
E)  Structure 
A)  Productivity 
B)  Yield 
C)  Quality 
D)  Efficiency 
E)  Structure

Question 10

Cognitive intelligence is a measure of a person's awareness of and ability to manage his or her own emotions.

Accepted Answer

A) True 
 B)False

Question 11

Compare and contrast the roles of top managers and middle managers.

Accepted Answer

Top managers establish the structure for

Question 12

________ is the process of arranging resources to carry out an organization's plans.It is one of the major functions of managers.

Accepted Answer

A)  Planning 
B)  Directing 
C)  Organizing 
D)  Analyzing 
E)  Controlling 
A)  Planning 
B)  Directing 
C)  Organizing 
D)  Analyzing 
E)  Controlling

Question 13

Danny leads a team of fifteen programmers.Danny divides the project into independent modules and assigns each programmer a module.Danny tells the employees that they are responsible for the completion of the modules and he would assist them only if they need help.Identify the leadership style that Danny is following.

Accepted Answer

A)  democratic leadership 
B)  directive leadership 
C)  transactional leadership 
D)  autocratic leadership 
E)  laissez-faire leadership 
A)  democratic leadership 
B)  directive leadership 
C)  transactional leadership 
D)  autocratic leadership 
E)  laissez-faire leadership

Question 14

A manager has the capability of reducing his disruptive impulses and moods.He also has the ability to understand others' feelings.These capabilities are indicative of ________.

Accepted Answer

A)  low cognitive intelligence 
B)  high degree of autocracy 
C)  low social intelligence 
D)  high emotional intelligence 
E)  high cognitive intelligence 
A)  low cognitive intelligence 
B)  high degree of autocracy 
C)  low social intelligence 
D)  high emotional intelligence 
E)  high cognitive intelligence

Question 15

A(n)________ is a specific,short-range target or aim.

Accepted Answer

A)  mission 
B)  tactic 
C)  strategy 
D)  objective 
E)  vision 
A)  mission 
B)  tactic 
C)  strategy 
D)  objective 
E)  vision

Question 16

________ skills refer to technical skills in information gathering,data analysis,planning,organizing,and other aspects of managerial work.

Accepted Answer

A)  Collaborative 
B)  Decisional 
C)  Conceptual 
D)  Administrative 
E)  Interpersonal 
A)  Collaborative 
B)  Decisional 
C)  Conceptual 
D)  Administrative 
E)  Interpersonal

Question 17

Which of the following statements is TRUE of tactical plans?

Accepted Answer

A)  Tactical plans vary by company and business function. 
B)  These plans refer to the strategic plans of organizations. 
C)  Tactical plans are prepared for long-term purposes. 
D)  Tactical plans cover all functions in an organization. 
E)  Operational issues are not covered under tactical plans. 
A)  Tactical plans vary by company and business function. 
B)  These plans refer to the strategic plans of organizations. 
C)  Tactical plans are prepared for long-term purposes. 
D)  Tactical plans cover all functions in an organization. 
E)  Operational issues are not covered under tactical plans.

Question 18

Alfa Knowledge is a knowledge management firm.The company helps organizations document and manage internal knowledge.The company has operations in seventeen countries.Which of the following refers to a strength that Alfa Knowledge possesses?

Accepted Answer

A)  The company has an early mover advantage in the market that it is operating. 
B)  The company is functioning in a low-growth industry. 
C)  The company has a patented technology for knowledge management. 
D)  The company is functioning in a high-growth industry. 
E)  The countries in which the company is operating were not affected by the economic slowdown of 2009. 
A)  The company has an early mover advantage in the market that it is operating. 
B)  The company is functioning in a low-growth industry. 
C)  The company has a patented technology for knowledge management. 
D)  The company is functioning in a high-growth industry. 
E)  The countries in which the company is operating were not affected by the economic slowdown of 2009.

Question 19

First-line managers are those at the lowest level of the management hierarchy.

Accepted Answer

A) True 
 B)False

Question 20

Middle managers establish the structure for an organization as a whole.

Accepted Answer

A) True 
 B)False

Benchmarking refers to ________.

Alfa Knowledge is a knowledge management firm.The company helps organizations document and manage internal knowledge.The company has operations in seventeen countries.Which of the following is an opportunity available to Alfa Knowledge?

Managers need conceptual skills to ________.

Autocratic leaders allow subordinates to make all the decisions concerning their performance.

The criteria against which performance is measured are referred to as ________.

Qualitative managerial forecasts involve historical data and complex statistical computations.

________ is the management function of keeping a company's activities on track toward previously established goals.

Explain the decisional roles of managers.

________ is a measure of how closely a product conforms to predetermined standards and customer expectations.

Cognitive intelligence is a measure of a person's awareness of and ability to manage his or her own emotions.

Compare and contrast the roles of top managers and middle managers.

________ is the process of arranging resources to carry out an organization's plans.It is one of the major functions of managers.

A manager has the capability of reducing his disruptive impulses and moods.He also has the ability to understand others' feelings.These capabilities are indicative of ________.

A(n)________ is a specific,short-range target or aim.

________ skills refer to technical skills in information gathering,data analysis,planning,organizing,and other aspects of managerial work.

Which of the following statements is TRUE of tactical plans?

Alfa Knowledge is a knowledge management firm.The company helps organizations document and manage internal knowledge.The company has operations in seventeen countries.Which of the following refers to a strength that Alfa Knowledge possesses?

First-line managers are those at the lowest level of the management hierarchy.

Middle managers establish the structure for an organization as a whole.

Developing a Business Mindset

Understanding Basic Economics

The Global Marketplace

Business Ethics and Corporate Social Responsibility

Forms of Ownership

Entrepreneurship and Small Business Ownership

Organization and Teamwork

Production Systems

Employee Motivation

Human Resources Management

Labor Relations

The Art and Science of Marketing

Product and Pricing Strategies

Distribution and Marketing Logistics

Customer Communication

Financial Information and Accounting Concepts

Financial Management

Financial Markets and Investment Strategies

The Money Supply and Banking Systems

Filters

Exam 7: Management Roles, Functions, and Skills

Benchmarking refers to ________.

Alfa Knowledge is a knowledge management firm.The company helps organizations document and manage internal knowledge.The company has operations in seventeen countries.Which of the following is an opportunity available to Alfa Knowledge?

Managers need conceptual skills to ________.

Autocratic leaders allow subordinates to make all the decisions concerning their performance.

The criteria against which performance is measured are referred to as ________.

Qualitative managerial forecasts involve historical data and complex statistical computations.

________ is the management function of keeping a company's activities on track toward previously established goals.

Explain the decisional roles of managers.

________ is a measure of how closely a product conforms to predetermined standards and customer expectations.

Cognitive intelligence is a measure of a person's awareness of and ability to manage his or her own emotions.

Compare and contrast the roles of top managers and middle managers.

________ is the process of arranging resources to carry out an organization's plans.It is one of the major functions of managers.

A manager has the capability of reducing his disruptive impulses and moods.He also has the ability to understand others' feelings.These capabilities are indicative of ________.

A(n)________ is a specific,short-range target or aim.

________ skills refer to technical skills in information gathering,data analysis,planning,organizing,and other aspects of managerial work.

Which of the following statements is TRUE of tactical plans?

Alfa Knowledge is a knowledge management firm.The company helps organizations document and manage internal knowledge.The company has operations in seventeen countries.Which of the following refers to a strength that Alfa Knowledge possesses?

First-line managers are those at the lowest level of the management hierarchy.

Middle managers establish the structure for an organization as a whole.

Developing a Business Mindset

Understanding Basic Economics

The Global Marketplace

Business Ethics and Corporate Social Responsibility

Forms of Ownership

Entrepreneurship and Small Business Ownership

Organization and Teamwork

Production Systems

Employee Motivation

Human Resources Management

Labor Relations

The Art and Science of Marketing

Product and Pricing Strategies

Distribution and Marketing Logistics

Customer Communication

Financial Information and Accounting Concepts

Financial Management

Financial Markets and Investment Strategies

The Money Supply and Banking Systems

Filters