Exam 8: Communication and Conflict

Lee,the head nurse in ER,has attempted to meet Jillian,one of her staff RNs,for several days to discuss concerns about Jillian's relationships with her team members.Lee hopes to offer Jillian coaching so that Jillian's relationships can be more satisfying for Jillian and her team members.Each time Lee and Jillian set a time to meet,Jillian phones in sick.In this situation,Lee and Jillian are demonstrating:

The head nurse and a staff nurse are having a conflict over how to use and apply a new procedure for dressings in the medical/surgical area.The staff nurse wishes to use the new procedure based on newly released nursing research.The head nurse wishes to use a protocol that has been used in the department for a number of years.The head nurse later makes comments to other staff on her unit about the credibility of the staff nurse.This behavior is associated with:

The nurse manager decides to use a mediator to help resolve the staff's conflict.A basic strategy for truly addressing this conflict is to:

What exemplifies the predominant style of conflict management for staff nurses?

Kala,a unit manager,in discussing a role the CEO would like her to perform,makes the following statement,"I will sit on the hospital task force on improving morale if you send me to the hospital's leadership training classes next week,so I can further develop my skills and thus be more effective." Which of the following conflict management styles is Kala using?