Question 1

Tasks that correspond in order with the A, B, and C designation are

Accepted Answer

A)  could, must, and should. 
B)  must, should, and could. 
C)  should, could, and must. 
D)  could, should, and must. 
A)  could, must, and should. 
B)  must, should, and could. 
C)  should, could, and must. 
D)  could, should, and must.

Question 2

The medical assistant should not conduct personal __________ at the physician's office.

Accepted Answer

business
Any type of personal business,

Question 3

The __________ examination is offered as a certification for medical assistants by the AMT.

Accepted Answer

RMA
The AM

Question 4

Which of the following personal hygiene attributes can be considered infection control problems?

Accepted Answer

A)  Long ponytail 
B)  Long polished nails 
C)  Plain wedding ring or watch 
D)  Tattoos and body piercing 
A)  Long ponytail 
B)  Long polished nails 
C)  Plain wedding ring or watch 
D)  Tattoos and body piercing

Question 5

Self-boundaries are developed to protect us from being manipulated or used by others. Personal boundaries help identify each of us as a unique individual.

Accepted Answer

A)  Both statements are true. 
B)  Both statements are false. 
C)  First statement is true, and second is false. 
D)  First statement is false, and second is true. 
A)  Both statements are true. 
B)  Both statements are false. 
C)  First statement is true, and second is false. 
D)  First statement is false, and second is true.

Question 6

The medical assisting student should treat the externship experience as a probationary period on an actual job.

Accepted Answer

A) True 
 B)False

Question 7

Probably the most important asset a medical assistant can offer the employer is

Accepted Answer

A)  confidentiality. 
B)  teamwork. 
C)  a good attitude. 
D)  credibility. 
A)  confidentiality. 
B)  teamwork. 
C)  a good attitude. 
D)  credibility.

Question 8

Which statement is true regarding the status of students during the externship compared with that of regular employees?

Accepted Answer

A)  Students should not waste their supervisor's time asking a lot of questions. 
B)  Students can expect the physician to treat their medical problems. 
C)  Attendance expectations generally are less strict for students. 
D)  Students are expected to perform under the same professional standards as regular employees. 
A)  Students should not waste their supervisor's time asking a lot of questions. 
B)  Students can expect the physician to treat their medical problems. 
C)  Attendance expectations generally are less strict for students. 
D)  Students are expected to perform under the same professional standards as regular employees.

Question 9

A person who is characterized by or conforms to the technical or ethical standards of a certain profession is considered to be

Accepted Answer

A)  detrimental. 
B)  commensurate. 
C)  professional. 
D)  moral. 
A)  detrimental. 
B)  commensurate. 
C)  professional. 
D)  moral.

Question 10

The mental and emotional condition, enthusiasm, loyalty, or confidence of an individual or group with regard to the function or tasks at hand is called

Accepted Answer

A)  morale. 
B)  tenacity. 
C)  insubordination. 
D)  initiative. 
A)  morale. 
B)  tenacity. 
C)  insubordination. 
D)  initiative.

Question 11

Participation in a recognized __________________ shows that medical assistants take their career seriously.

Accepted Answer

professional organization
Medi

Question 12

A(n) __________ should be worn on the uniform when the medical assistant is working.

Accepted Answer

name tag
The medical assistant

Question 13

Which credential is not offered by the AMT?

Accepted Answer

A)  COLT 
B)  RMA 
C)  CMA 
D)  RPT 
A)  COLT 
B)  RMA 
C)  CMA 
D)  RPT

Question 14

Checking personal e-mail several times a day in the medical office is always acceptable.

Accepted Answer

A) True 
 B)False

Question 15

The personality that people project in public is their persona.

Accepted Answer

A) True 
 B)False

Question 16

A reliable way to improve professional behavior is by showing a willingness to respond to constructive criticism. Learn to honestly evaluate your own behavior and be willing to use criticism as a means to excel in your profession.

Accepted Answer

A)  Both statements are true. 
B)  Both statements are false. 
C)  First statement is true, and second is false. 
D)  First statement is false, and second is true. 
A)  Both statements are true. 
B)  Both statements are false. 
C)  First statement is true, and second is false. 
D)  First statement is false, and second is true.

Question 17

Employees should be aware of the attendance policies in their facility's policy and procedures manual.

Accepted Answer

A) True 
 B)False

Question 18

Medical assistants should always read the _______________ so that they know what the employer or externship office expects.

Accepted Answer

job description
Students shoul

Question 19

Jewelry should be conservative at work, and large earrings should never be worn.

Accepted Answer

A) True 
 B)False

Question 20

Distinguishing traits, qualities, or properties are called _______________.

Accepted Answer

characteristics
Many character

Exam 3: Professional Behavior in the Workplace

Tasks that correspond in order with the A, B, and C designation are

The medical assistant should not conduct personal __________ at the physician's office.

The __________ examination is offered as a certification for medical assistants by the AMT.

Which of the following personal hygiene attributes can be considered infection control problems?

Self-boundaries are developed to protect us from being manipulated or used by others. Personal boundaries help identify each of us as a unique individual.

The medical assisting student should treat the externship experience as a probationary period on an actual job.

Probably the most important asset a medical assistant can offer the employer is

Which statement is true regarding the status of students during the externship compared with that of regular employees?

A person who is characterized by or conforms to the technical or ethical standards of a certain profession is considered to be

The mental and emotional condition, enthusiasm, loyalty, or confidence of an individual or group with regard to the function or tasks at hand is called

Participation in a recognized __________________ shows that medical assistants take their career seriously.

A(n) __________ should be worn on the uniform when the medical assistant is working.

Which credential is not offered by the AMT?

Checking personal e-mail several times a day in the medical office is always acceptable.

The personality that people project in public is their persona.

A reliable way to improve professional behavior is by showing a willingness to respond to constructive criticism. Learn to honestly evaluate your own behavior and be willing to use criticism as a means to excel in your profession.

Employees should be aware of the attendance policies in their facility's policy and procedures manual.

Medical assistants should always read the _______________ so that they know what the employer or externship office expects.

Jewelry should be conservative at work, and large earrings should never be worn.

Distinguishing traits, qualities, or properties are called _______________.

Competency-Based Education and the Medical Assistant Student

The Medical Assistant and the Healthcare Team

Therapeutic Communications

Medicine and Law

Medicine and Ethics

Technology and Written Communication in the Medical Office

Telephone Techniques

Scheduling Appointments and Patient Processing

Daily Operations in the Ambulatory Care Setting

The Health Record

Basics of Diagnostic Coding

Basics of Procedural Coding

Basics of Health Insurance

Medical Billing and Reimbursement

Patient Accounts, Collections, and Practice Management

Banking Services and Procedures

Supervision and Human Resources Management

Medical Practice Marketing and Customer Service

Infection Control

Patient Assessment

Patient Education

Nutrition and Health Promotion

Vital Signs

Assisting with the Primary Physical Examination

Principles of Pharmacology

Pharmacology Math

Administering Medications

Safety and Emergency Practices

Assisting in Ophthalmology and Otolaryngology

Assisting in Dermatology

Assisting in Gastroenterology

Assisting in Urology and Male Reproduction

Assisting in Obstetrics and Gynecology

Assisting in Pediatrics

Assisting in Orthopedic Medicine

Assisting in Neurology and Mental Health

Assisting in Endocrinology

Assisting in Pulmonary Medicine

Assisting in Cardiology

Assisting in Geriatrics

Principles of Electrocardiography

Assisting with Diagnostic Imaging

Assisting in the Clinical Laboratory

Assisting in the Analysis of Urine

Assisting in Blood Collection

Assisting in the Analysis of Blood

Assisting in Microbiology and Immunology

Surgical Supplies and Instruments

Surgical Asepsis and Assisting with Surgical Procedures

Career Development and Life Skills

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