Exam 6: Communication

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The use of _____________ ____________ is defined as when negotiators use positive words when speaking of their own positions, and negative words when referring to the other party's position.

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polarized language

According to Pinkley and her colleagues, having a BATNA changes which things in a negotiation?

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(1) Negotiators with attractive BATNAs set higher reservation prices for themselves; (2) negotiators whose counterparts had attractive BATNAs set lower reservation points for themselves; and (3) when both parties were aware of the attractive BATNA that one of the negotiators had, that negotiator received a more positive negotiation outcome.

Describe the communication model.

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A sender has a thought or meaning in his or her mind. The sender encodes this meaning into a message that is to be transmitted to a receiver. The message may be encoded into verbal language, nonverbal expression, or both. Once encoded, the message is then transmitted through a channel to the receiver. The receiver's receptors - eyes and ears - receive the transmission and decode it, giving meaning and understanding to the receiver.

What are the five linguistic dimensions of making threats?

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What are the most dominant contributors to breakdowns and failures in negotiation?

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_____________ ____________ involves receiving a message while providing no feedback to the sender about the accuracy or completeness of reception.

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In passive listening

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Successful reflective responding can be characterized by

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The presence of feedback can

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Define social bandwith.

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Research supports which conclusion about role reversal?

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High levels of _____________ ____________ denote comfort and competence with language, and low levels denote discomfort, anxiety, or inexperience.

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_____________ questions cause attention, get information and start thinking.

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Why do negotiators treat e-mail as just another vehicle for written communication?

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Which of the following is not one of the four biases that threaten e-mail negotiations?

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Some nonverbal acts, called attending behaviors, are particularly important in connecting with another person during a coordinated interaction like negotiation. Why?

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In which of the following examples is the communication model listed in the correct order?

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Questions can be used to

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Which of the following is not one of the five linguistic dimensions of making threats?

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How can feedback be used strategically?

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