Question 1

_____ builds on the natural reaction of an unconditioned response to an unconditioned stimulus.

Accepted Answer

A) ​Operant conditioning 
B) ​Classical conditioning 
C) ​Reinforcement 
D) ​Learning 
A) ​Operant conditioning 
B) ​Classical conditioning 
C) ​Reinforcement 
D) ​Learning

Question 2

Formally assigned mentors from higher up in the organizational hierarchy are always more effective guides than supervisors and coworkers.

Accepted Answer

A) True 
 B)False

Question 3

Briefly describe individual reward systems and team reward systems.

Accepted Answer

Answers will vary.Individual reward syst

Question 4

Which of the following statements is true of specific and challenging goals?

Accepted Answer

A) ​They provide opportunities for feedback about goal progress. 
B) ​They focus attention on exactly what will be accomplished and inspire peak performance. 
C) ​They enhance measurability. 
D) ​They use measures like the number of complaints or the frequency of compliments. 
A) ​They provide opportunities for feedback about goal progress. 
B) ​They focus attention on exactly what will be accomplished and inspire peak performance. 
C) ​They enhance measurability. 
D) ​They use measures like the number of complaints or the frequency of compliments.

Question 5

The notion of entitlement at work:

Accepted Answer

A) ​engenders active, responsible behavior. 
B) ​engenders passive, irresponsible behavior. 
C) ​rests on a direct link between performance and rewards. 
D) ​increases the positive value in the organizational reward system. 
A) ​engenders active, responsible behavior. 
B) ​engenders passive, irresponsible behavior. 
C) ​rests on a direct link between performance and rewards. 
D) ​increases the positive value in the organizational reward system.

Question 6

Aisha, a manager at Zappo Inc., rewards her subordinates for consistent good performance.Which of the following approaches does she use?​

Accepted Answer

A) ​Positive reinforcement 
B) ​Observational learning 
C) ​Classical conditioning 
D) ​Organizational citizenship behavior 
A) ​Positive reinforcement 
B) ​Observational learning 
C) ​Classical conditioning 
D) ​Organizational citizenship behavior

Question 7

The first step in the performance measurement process is:

Accepted Answer

A) ​rewarding positive performance behaviors. 
B) ​measuring performance. 
C) ​defining performance in behavioral terms. 
D) ​assessing the impact of performance behaviors. 
A) ​rewarding positive performance behaviors. 
B) ​measuring performance. 
C) ​defining performance in behavioral terms. 
D) ​assessing the impact of performance behaviors.

Question 8

Success in the mentoring relationship depends on openness and trust.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following statements is true of learning?

Accepted Answer

A) ​It helps improve customer relations. 
B) ​It helps guide and direct motivated behavior. 
C) ​It leads to increased employee engagement. 
D) ​It minimizes the need for performance evaluations. 
A) ​It helps improve customer relations. 
B) ​It helps guide and direct motivated behavior. 
C) ​It leads to increased employee engagement. 
D) ​It minimizes the need for performance evaluations.

Question 10

Distinctiveness is a cue indicating the frequency of behavior over time.

Accepted Answer

A) True 
 B)False

Question 11

Mentor relationships go through three phases: initiation, cultivation, and separation.

Accepted Answer

A) True 
 B)False

Question 12

Executive coaching is increasingly used to outsource the business mentoring functions.

Accepted Answer

A) True 
 B)False

Question 13

Reward and punishment decisions affect only the people receiving the consequence.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following best describes intuitors?

Accepted Answer

A) ​They are individuals that prefer analysis of data and information. 
B) ​They are individuals that prefer interpersonal involvement. 
C) ​They are individuals that prefer specific, empirical data. 
D) ​They are individuals that prefer theoretical frameworks. 
A) ​They are individuals that prefer analysis of data and information. 
B) ​They are individuals that prefer interpersonal involvement. 
C) ​They are individuals that prefer specific, empirical data. 
D) ​They are individuals that prefer theoretical frameworks.

Question 15

Briefly describe the attribution theory.

Accepted Answer

Answers will vary.According to Harold Ke

Question 16

Which of the following statements is true of the planning component?​

Accepted Answer

A) ​Interim reviews are conducted by managers and employees and formal performance evaluation. 
B) ​Employees challenge the supervisor's ideas about future development and expressing their own goals. 
C) ​Effective performance reviews must be tailored specifically to the business. 
D) ​Individuals and departments develop operational and tactical plans to support the corporate objectives. 
A) ​Interim reviews are conducted by managers and employees and formal performance evaluation. 
B) ​Employees challenge the supervisor's ideas about future development and expressing their own goals. 
C) ​Effective performance reviews must be tailored specifically to the business. 
D) ​Individuals and departments develop operational and tactical plans to support the corporate objectives.

Question 17

The behaviorist approach to learning assumes that:

Accepted Answer

A) ​punishment and extinction enhance desirable behavior. 
B) ​learning begins with cognitive activity. 
C) ​observable behavior is a function of its consequences. 
D) ​behaviors followed by positive consequences are less likely to recur. 
A) ​punishment and extinction enhance desirable behavior. 
B) ​learning begins with cognitive activity. 
C) ​observable behavior is a function of its consequences. 
D) ​behaviors followed by positive consequences are less likely to recur.

Question 18

_____ means evaluating fairly against established criteria, regardless of individual differences.

Accepted Answer

A) ​Validity 
B) ​Reliability 
C) ​Flexibility 
D) ​Equitability 
A) ​Validity 
B) ​Reliability 
C) ​Flexibility 
D) ​Equitability

Question 19

The notion of entitlement at work enhances the power of earning.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following statements is true of reinforcement theory?

Accepted Answer

A) ​It holds that punishment and extinction diminish undesirable behavior. 
B) ​It minimizes the need for performance evaluations. 
C) ​It emphasizes collective performance rather than individual performance. 
D) ​It is the best method to improve the accuracy and validity of performance evaluation. 
A) ​It holds that punishment and extinction diminish undesirable behavior. 
B) ​It minimizes the need for performance evaluations. 
C) ​It emphasizes collective performance rather than individual performance. 
D) ​It is the best method to improve the accuracy and validity of performance evaluation.

_____ builds on the natural reaction of an unconditioned response to an unconditioned stimulus.

Formally assigned mentors from higher up in the organizational hierarchy are always more effective guides than supervisors and coworkers.

Briefly describe individual reward systems and team reward systems.

Which of the following statements is true of specific and challenging goals?

The notion of entitlement at work:

Aisha, a manager at Zappo Inc., rewards her subordinates for consistent good performance.Which of the following approaches does she use?

The first step in the performance measurement process is:

Success in the mentoring relationship depends on openness and trust.

Which of the following statements is true of learning?

Distinctiveness is a cue indicating the frequency of behavior over time.

Mentor relationships go through three phases: initiation, cultivation, and separation.

Executive coaching is increasingly used to outsource the business mentoring functions.

Reward and punishment decisions affect only the people receiving the consequence.

Which of the following best describes intuitors?

Briefly describe the attribution theory.

Which of the following statements is true of the planning component?

The behaviorist approach to learning assumes that:

_____ means evaluating fairly against established criteria, regardless of individual differences.

The notion of entitlement at work enhances the power of earning.

Which of the following statements is true of reinforcement theory?

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception and Attribution

Attitudes, Emotions and Ethics

Motivation at Work

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters

Exam 6: Learning and Performance Management

_____ builds on the natural reaction of an unconditioned response to an unconditioned stimulus.

Formally assigned mentors from higher up in the organizational hierarchy are always more effective guides than supervisors and coworkers.

Briefly describe individual reward systems and team reward systems.

Which of the following statements is true of specific and challenging goals?

The notion of entitlement at work:

Aisha, a manager at Zappo Inc., rewards her subordinates for consistent good performance.Which of the following approaches does she use?​

The first step in the performance measurement process is:

Success in the mentoring relationship depends on openness and trust.

Which of the following statements is true of learning?

Distinctiveness is a cue indicating the frequency of behavior over time.

Mentor relationships go through three phases: initiation, cultivation, and separation.

Executive coaching is increasingly used to outsource the business mentoring functions.

Reward and punishment decisions affect only the people receiving the consequence.

Which of the following best describes intuitors?

Briefly describe the attribution theory.

Which of the following statements is true of the planning component?​

The behaviorist approach to learning assumes that:

_____ means evaluating fairly against established criteria, regardless of individual differences.

The notion of entitlement at work enhances the power of earning.

Which of the following statements is true of reinforcement theory?

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception and Attribution

Attitudes, Emotions and Ethics

Motivation at Work

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters

Aisha, a manager at Zappo Inc., rewards her subordinates for consistent good performance.Which of the following approaches does she use?

Which of the following statements is true of the planning component?