Exam 12: Managing Electronic Commerce Implementations

The keys to successful implementation of any information technology project are planning and execution.

The _____ of an electronic commerce implementation includes the costs of hardware, software, Internet connections, design work outsourced, salaries and benefits for employees involved in the project, and the cost of maintaining the site once it is operational.

_____ is an example of a return on investment technique.

Measurements that companies can make to assess the value of benefits to the company are often called _____.

A company's top technology manager is its _____.

Return on investment measurements can be biased in a way that gives undue weight to costs because it is usually easier to quantify costs than benefits.

A(n) _____ is a person trained in art, layout, and composition and who also understands how Web pages are constructed.

Opportunity costs show up in the accounting records of a firm.

Describe the process of partial outsourcing?

In _____, a company identifies specific portions of the project that can be completely designed, developed, implemented, and operated by another firm that specializes in a particular function.

An approach of outsourcing the maintenance of an electronic commerce system after it has become a stable part of business operations of a company is called _____.

When measuring the achievements of the internal team of an electronic commerce project, measurements must be monetary.

_____ is an example of a commercial project management software product.

A(n) _____ is defined as a company that handles incoming customer telephone calls and e-mails for other companies.

Finding a contractor who can handle an entire project for a company is known as _____.

Project management software is limited to managing the people and tasks of an internal team and does not extend to external stakeholders.

In the context of staffing for electronic commerce, a(n) _____ is responsible for managing the virtual community elements of the Web operation.

The rapid changes in hardware and software technologies simplify the estimation of information technology project costs.

A _____ is a formal review of a project after it is up and running.

_____ can be used to improve the value that the business provides to its customers by working with the customers.