Exam 12: Managing Electronic Commerce Implementations

Briefly discuss the built-in biases in the return on investment, or ROI, technique that can lead managers to make poor decisions.

_____ personnel help design and implement customer relationship management activities in the electronic commerce operation.

The information used in project portfolio management differs somewhat from the information used to manage specific projects.

_____ are the foregone benefits that a company could have obtained from an electronic commerce initiative that they chose not to pursue.

A(n) _____ is a company that offers start-up companies a physical location with offices, accounting and legal assistance, computers, and Internet connections at a very low monthly cost.

The process of helping employees cope with modifications in the workplace is called _____.

Briefly discuss the built-in biases in the return on investment, or ROI, technique that can lead managers to make poor decisions.

A downside of using internal incubators for technology development is that:

An online business initiative's success depends on it being integrated into the activities in which the business is already engaged.

Project management software tracks the details of how each project is accomplishing its specific goals.

A postimplementation audit should result in a comprehensive report that analyzes the project's overall performance.

Project management is best defined as:

The approach in which an outsourcing team trains a company's information systems professionals in a new technology before handing the operation of a site over to them is known as _____.

If the benefits exceed the costs of a project by a comfortable margin, the company invests in the project.

_____ focus on reducing costs or generating value by working with suppliers or inbound shipping and freight service providers.

Open Workbench, OpenProj, and Redmine are open-source _____ software packages that offer many of the same features as the leading commercial products.

Online businesses that are _____ companies cannot, in general, borrow from a bank or offer bonds or stock to investors.

A(n) _____ is a person with specific training or skills in tracking costs and the accomplishment of specific objectives in an electronic commerce initiative.

What is the purpose of an incubator?

The _____ ,who understands the server hardware and operating system, is responsible for the system's reliable and secure operation.