Question 1

Which of the following is correct about a person who avoids facing a troubling reality?

Accepted Answer

A) The person is using a defence mechanism. 
B) The person is using a state of defence. 
C) The person is using a stressor. 
D) The person is projecting. 
A) The person is using a defence mechanism. 
B) The person is using a state of defence. 
C) The person is using a stressor. 
D) The person is projecting. A

Question 2

What should a support worker do if he recognizes signs of stress such as loss of appetite and sleeplessness in a client?

Accepted Answer

A) Make a mental note to document the observations later. 
B) Tell your supervisor. 
C) Diagnose the client with acute stress. 
D) Do nothing and monitor the situation. 
A) Make a mental note to document the observations later. 
B) Tell your supervisor. 
C) Diagnose the client with acute stress. 
D) Do nothing and monitor the situation. B

Question 3

Which statement about helping clients who are stressed is true? You can help them by:

Accepted Answer

A) Being sympathetic to their feelings 
B) Trying to invalidate their feelings 
C) Telling them that everything will be okay 
D) Providing compassionate care 
A) Being sympathetic to their feelings 
B) Trying to invalidate their feelings 
C) Telling them that everything will be okay 
D) Providing compassionate care D

Question 4

When you are solving a problem, what is the first step in the process?

Accepted Answer

A) Analyze the problem. 
B) Identify the problem. 
C) Devise a plan. 
D) Find a solution. 
A) Analyze the problem. 
B) Identify the problem. 
C) Devise a plan. 
D) Find a solution.

Question 5

All of these are symptoms of a child under stress except which one?

Accepted Answer

A) Regular sleeping patterns 
B) Irritability 
C) Changes in appetite 
D) Stomach aches 
A) Regular sleeping patterns 
B) Irritability 
C) Changes in appetite 
D) Stomach aches

Question 6

Which of the following best describes acute stress?

Accepted Answer

A) A state of physical, emotional, and mental exhaustion 
B) A type of stress that is short in duration 
C) Ongoing stress that can lead to burnout 
D) The emotional, behavioural, or physical response to an event or situation 
A) A state of physical, emotional, and mental exhaustion 
B) A type of stress that is short in duration 
C) Ongoing stress that can lead to burnout 
D) The emotional, behavioural, or physical response to an event or situation

Question 7

Which of the following activities can help reduce or cope with stress?

Accepted Answer

A) Getting less exercise 
B) Setting priorities 
C) Skipping meals 
D) Getting less sleep 
A) Getting less exercise 
B) Setting priorities 
C) Skipping meals 
D) Getting less sleep

Question 8

What does the acronym SMART stand for?

Accepted Answer

A) Special, maximum, achievable, respectable, and timely 
B) Special, minimal, approximate, realistic, and timely 
C) Specific, minimal, achievable, realistic, and timely 
D) Specific, measurable, achievable, realistic, and timely 
A) Special, maximum, achievable, respectable, and timely 
B) Special, minimal, approximate, realistic, and timely 
C) Specific, minimal, achievable, realistic, and timely 
D) Specific, measurable, achievable, realistic, and timely

Question 9

When meditating, which of the following should not be done?

Accepted Answer

A) Picking a word that can be repeated during meditation. 
B) Focusing your thoughts on this rhythmic chanting and breathing for 10 minutes. 
C) Taking short, quick, and rhythmic breaths. 
D) Letting images and thoughts flow freely. 
A) Picking a word that can be repeated during meditation. 
B) Focusing your thoughts on this rhythmic chanting and breathing for 10 minutes. 
C) Taking short, quick, and rhythmic breaths. 
D) Letting images and thoughts flow freely.

Question 10

To stay organized, the support worker should do which of the following?

Accepted Answer

A) Gather needed equipment ahead of time. 
B) Set an approximate time for tasks. 
C) Start with tasks that are nonurgent. 
D) Follow the graphic record. 
A) Gather needed equipment ahead of time. 
B) Set an approximate time for tasks. 
C) Start with tasks that are nonurgent. 
D) Follow the graphic record.

Question 11

Common stressors include all of the following except:

Accepted Answer

A) Changes 
B) Emotional pressure 
C) Increased control 
D) School 
A) Changes 
B) Emotional pressure 
C) Increased control 
D) School

Question 12

What is burnout?

Accepted Answer

A) When a support worker receives a burn 
B) A defence mechanism 
C) A state of exhaustion 
D) A feeling of power 
A) When a support worker receives a burn 
B) A defence mechanism 
C) A state of exhaustion 
D) A feeling of power

Question 13

Cory, a support worker, is getting ready for work and remembers he needs to get gas.This is also his day to drive the carpool to work.What should Cory do to prevent getting stressed?

Accepted Answer

A) Leave earlier than usual to get the gas. 
B) Hope he has enough gas to make it to work and worry about it later. 
C) Call everyone to tell them he can't pick them up. 
D) Ask everyone to help pay for the gas. 
A) Leave earlier than usual to get the gas. 
B) Hope he has enough gas to make it to work and worry about it later. 
C) Call everyone to tell them he can't pick them up. 
D) Ask everyone to help pay for the gas.

Question 14

To effectively manage conflict with a co-worker, a support worker should do which of the following?

Accepted Answer

A) Talk in a private setting. 
B) Focus on the person. 
C) Confront the person. 
D) Avoid the person. 
A) Talk in a private setting. 
B) Focus on the person. 
C) Confront the person. 
D) Avoid the person.

Question 15

What is a type of stress that is healthy and gives one a feeling of fulfillment or other positive feelings?

Accepted Answer

A) Acute stress 
B) Chronic stress 
C) Stress 
D) Eustress 
A) Acute stress 
B) Chronic stress 
C) Stress 
D) Eustress

Question 16

Which of the following is a measurable goal for someone on a diet?

Accepted Answer

A) Working on weight problem before Christmas 
B) Losing weight before Christmas 
C) Losing 10 pounds before Christmas 
D) Working out before Christmas 
A) Working on weight problem before Christmas 
B) Losing weight before Christmas 
C) Losing 10 pounds before Christmas 
D) Working out before Christmas

Question 17

If a person is stressed and, as a result, experiences a change in appetite, this may be related to which of the following?

Accepted Answer

A) Eustress 
B) Burnout 
C) Conflict 
D) Emotional pressure 
A) Eustress 
B) Burnout 
C) Conflict 
D) Emotional pressure

Question 18

Lenny, a support worker, is working in a special care unit.One of his residents with dementia is deteriorating rapidly.Lenny recently lost his grandmother to Alzheimer's disease.Lenny is finding it increasingly difficult to care for this resident.What should Lenny do to best cope with his feelings?

Accepted Answer

A) Continue to care for this resident as this is part of his job. 
B) Decrease the amount of time spent with the client so he can cope better. 
C) Discuss his concerns with the client. 
D) Discuss his concerns with his supervisor. 
A) Continue to care for this resident as this is part of his job. 
B) Decrease the amount of time spent with the client so he can cope better. 
C) Discuss his concerns with the client. 
D) Discuss his concerns with his supervisor.

Question 19

Chronic stress can cause which of the following?

Accepted Answer

A) Stressors 
B) Burnout 
C) Better sleep 
D) Better digestion 
A) Stressors 
B) Burnout 
C) Better sleep 
D) Better digestion

Question 20

Which is correct about setting goals?

Accepted Answer

A) Set priorities 1 through 12. 
B) Use TART as a guide. 
C) Use SMART as a guide. 
D) Set goals that are unachievable. 
A) Set priorities 1 through 12. 
B) Use TART as a guide. 
C) Use SMART as a guide. 
D) Set goals that are unachievable.

Exam 7: Managing Stress, Time, and Problems

Which of the following is correct about a person who avoids facing a troubling reality?

What should a support worker do if he recognizes signs of stress such as loss of appetite and sleeplessness in a client?

Which statement about helping clients who are stressed is true? You can help them by:

When you are solving a problem, what is the first step in the process?

All of these are symptoms of a child under stress except which one?

Which of the following best describes acute stress?

Which of the following activities can help reduce or cope with stress?

What does the acronym SMART stand for?

When meditating, which of the following should not be done?

To stay organized, the support worker should do which of the following?

Common stressors include all of the following except:

What is burnout?

Cory, a support worker, is getting ready for work and remembers he needs to get gas.This is also his day to drive the carpool to work.What should Cory do to prevent getting stressed?

To effectively manage conflict with a co-worker, a support worker should do which of the following?

What is a type of stress that is healthy and gives one a feeling of fulfillment or other positive feelings?

Which of the following is a measurable goal for someone on a diet?

If a person is stressed and, as a result, experiences a change in appetite, this may be related to which of the following?

Lenny, a support worker, is working in a special care unit.One of his residents with dementia is deteriorating rapidly.Lenny recently lost his grandmother to Alzheimer's disease.Lenny is finding it increasingly difficult to care for this resident.What should Lenny do to best cope with his feelings?

Chronic stress can cause which of the following?

Which is correct about setting goals?

The Role of the Support Worker

The Canadian Health Care System

Workplace Settings

Health, Wellness, Illness, and Disability

Interpersonal Communication

Working With Others: Teamwork, Supervision, and Delegation

Ethics

Legislation: the Clients Rights and Your Rights

Caring About Culture and Diversity

Working With Clients and Their Families

Promoting Client Well-Being, Comfort, and Sleep

Medical Terminology

Client Care: Planning, Processes, Reporting, and Recording

Measuring Height, Weight, and Vital Signs

Abuse Awareness

Body Structure and Function

Growth and Development

Caring for Mothers and Infants

Caring for the Young

Caring for Older Adults

Safety

Preventing Infection

Skin Care and Prevention of Wounds

Body Mechanics: Moving, Positioning, Transferring, and Lifting the Client

Exercise and Activity

Rehabilitation Care

Nutrition and Fluids

Enteral Nutrition and Intravenous Therapy

Personal Hygiene

Grooming and Dressing

Urinary Elimination

Bowel Elimination

Beds and Bed Making

Mental Health Disorders

Disorientation, Delirium, and Dementia

Common Diseases and Conditions

Developmental Disorders and Disabilities

Speech and Language Disorders

Hearing and Vision Disorders

Oxygen Needs

Home Management

Assisting With Medications

Heat and Cold Applications

Working in Acute Care

End-Of-Life Care

Starting Your Career

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