Exam 2: Decision Making, Systems, Modeling, and Support

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Describe 3 findings about decision making in the Digital Age.

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More decisions are being made in less time. Respondents are missing opportunities. Many feel as if they are losing the race. Many barriers to speed are human. IT clearly has a widespread influence. Sources of information are constantly changing. Decision-making amnesia is rampant.Organizations are not good at preserving their decision-making experiences.

The identification of organizational goals and objectives related to an issue of concern and determination of whether they are being met is the beginning of the ________ of decision making.

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Briefly describe the four steps in the intelligence phase of decision making.

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Problem identification.The intelligence phase begins with the identification of organizational goals and objectives related to an issue of concern,and determination of whether they are being met.
Problem classification.Problem classification is the conceptualization of a problem in an attempt to place it in a definable category.
Problem decomposition.Many complex problems can be divided into subproblems.Solving the simpler subproblems may help in solving the complex problem.
Problem ownership.A problem exists in an organization only if someone or some group takes on the responsibility of attacking it and if the organization has the ability to solve it.

Different decision styles require different types of support.A major factor that determines the type of required support is whether the decision maker is ________.

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The process of modeling involves determining the (usually mathematical,sometimes symbolic)relationships among the variables.

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Compare the normative and descriptive approaches to decision making.

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Briefly describe Simon's four phases of decision making.

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It is important to remove unneeded complexity from a model before handoff because as a tool becomes more complex it requires more automation.

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Most Web-based DSS are focused on improving decision efficiency.

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Discuss the importance of decision style.

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"Humans are economic beings whose objective is to maximize the attainment of goals" is one of the assumptions of rational decision makers.

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Which of the following,by definition,requires a decision maker to consider the impact of each alternative course of action on the entire organization because a decision made in one area may have significant effects in other areas?

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Describe the three classifications of models.

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The model is the critical component in the decision-making process,but one may make a number of errors in its development and use.________ the model before it is used is critical.

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One approach to solving a complex problem is to divide it into simpler subproblems and then solve those subproblems.

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________ is synonymous with the whole process of management.

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The process of modeling is a combination of art and science.As an art,a level of creativity and finesse is required when determining what simplifying ________ are appropriate and helpful.

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Decisions are often made by ________,especially at lower managerial levels and in small organizations.

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A ________ describes the decision and uncontrollable variables and parameters for a specific modeling situation.

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A ________ describes the alternatives a manager must choose among,e.g.,like how many cars to deliver to a specific rental agency or how to advertise at specific times.

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