Exam 1: Decision Support Systems and Business Intelligence

Computer applications have progressed from transaction processing and monitoring to problem analysis and solution applications,and much of the activity is supported by spreadsheet technologies.

Phases in the decision-making process include each of the following except:

Business intelligence's major objective is to enable ________ access to data,enable manipulation of these data,and to provide business managers and analysts the ability to conduct appropriate analysis.

________ indicates that an individual's problem-solving capability is limited when a wide range of diverse information and knowledge is required.

List and define the three interpersonal roles of a manager as described by Mintzberg.

The level of organization's ________,or the success of management,depends on the performance of managerial functions,such as planning,organizing,directing,and controlling.

________ are a type of user interface that provides a comprehensive visual view of corporate performance measures,trends,and exceptions.

A BI system has three major components: a data warehouse with source data; business performance management (BPM)for monitoring and analyzing performance; and a user interface such as a dashboard.

Research and development (R & D)planning and social responsibility planning are unstructured decisions,which cannot be supported by computerized decision support systems.

Because managerial decision making is complex,it is more important to emphasize methodical,analytical decision making rather than interpersonal communication skills.

Mintzberg's (1980)classic study of top managers suggests that managers perform ten major roles that can be classified into three major categories.Each of the following is one of those major categories except:

Structured problems,which are encountered repeatedly,have a high level of ________.

The two major DSS types are the model-oriented DSS,in which quantitative models are used to generate a recommended solution to a problem,and data-oriented DSS,which support ad hoc reporting and queries.

Norfolk Southern Railroad invested in a Teradata ________,which is a central repository of historical data that is organized for easy access and manipulation to support decision making.

For years in the past,managers considered decision making a(n)________,that is,a talent acquired over a long period through experience and by using intuition.

Companies are facing each of the following impacts of globalization except:

Solving semistructured problems may involve a combination of both standard solution procedures and human judgment.Management science can provide models for the portion of the decision-making problem that is ________.

Describe the three categories that comprise Anthony's taxonomy of management.

The first phase in the decision-making process is design which involves inventing,developing,and analyzing possible alternative courses of action or solutions.

Which of the following is an organizational response to a business environmental factor?