Exam 10: Performance Management

Paolo is a vice president of finance.He was to get some feedback on a manager on his team as there are concerns around how this manager works with her team and peers.What performance appraisal method is most appropriate and why?

According to the textbook,the easiest formal appraisal discussion to conduct is which of the following?

What does a summary performance appraisal discussion focus on?

Step 5 of the performance management process presented in the textbook includes the manager and employee discussing opportunities for development in order to strengthen or improve the employee's knowledge,skills,and abilities; this step is known as the

Which performance appraisal technique combines the benefits of narrative,critical incidents,and quantified ratings by attaching a quantified scale with specific narrative examples of good or poor performance?

Which performance appraisal technique uses a "+" to denote "better than" and a "-" to denote "worse than" and then adds up the number of times that each employee was rated as "better than"?

When using management by objectives,how should the goals be set?

Which performance appraisal technique quantifies ratings by anchoring a quantified scale with specific narrative examples of good and poor performance?

What is an individual's direct contribution to their job-related processes known as?

Effective performance management begins with defining the job and which of the following?

Which of the following is an advantage of the critical incident method?

Which performance appraisal techniques is useful for identifying specific examples of good and poor performance and for planning how deficiencies can be corrected?

Janice sees a lot of herself in her employee Danielle as they both went to the same school,earned the same degree,and enjoy the same types of hobbies.Danielle often receives a higher appraisal from Janice compared with her fellow workers.What error is Janice likely making?

According to the textbook,improving performance appraisal accuracy calls not just for training,but also for which of the following?

A manager is considering changing her current performance appraisal method,the graphic rating scale,to the forced distribution method.What criticism of this new method would you advise her about?

Culturally specific values,used in parts of Asia,lead to an emphasis on appraisals that are based upon personal attitudes and moral characteristics that appear to reflect traditional values,such as hard work,loyalty,and respect toward senior staff.What are these values called?

An interview with the supervisor and the employee to review the appraisal and make plans to remedy deficiencies and reinforce strengths is referred to as which of the following?

Although the graphic rating scale seems objective,it may result in unfair appraisals because the traits and degrees of merit are

Jordan is a relatively younger manager.He rates his older employees lower than the younger ones.What performance appraisal problem may be occurring?

What is the basic problem associated with employee self-ratings in the performance appraisal process?