Question 1

Which type of training uses a combination of instructor-led training and online e-learning?

Accepted Answer

A)  Vestibule training 
B)  Job instruction training 
C)  On-the-job training 
D)  Computerized training 
E)  Blended learning 
A)  Vestibule training 
B)  Job instruction training 
C)  On-the-job training 
D)  Computerized training 
E)  Blended learning E

Question 2

An employee handbook cannot be considered to represent a contract with the employee.

Accepted Answer

A) True 
 B)False  False

Question 3

Cultural sensitivity training focuses on sensitizing employees to the views of different cultural groups toward work so that employees from diverse backgrounds can work together more effectively.

Accepted Answer

A) True 
 B)False  True

Question 4

Which of the following is the first step in helping new employees manage the learning curve?

Accepted Answer

A)  Diversity management programs 
B)  Employment equity programs 
C)  Development programs 
D)  Onboarding programs 
E)  Training programs 
A)  Diversity management programs 
B)  Employment equity programs 
C)  Development programs 
D)  Onboarding programs 
E)  Training programs

Question 5

When an employee learns a job by actually performing that job,this training method is called

Accepted Answer

A)  interactive training. 
B)  job instruction training. 
C)  vestibule training. 
D)  on-the-job training. 
E)  one-on-one training. 
A)  interactive training. 
B)  job instruction training. 
C)  vestibule training. 
D)  on-the-job training. 
E)  one-on-one training.

Question 6

Training is essentially which of the following?

Accepted Answer

A)  A testing process 
B)  A technical process 
C)  A learning process 
D)  A planning process 
E)  A validation process 
A)  A testing process 
B)  A technical process 
C)  A learning process 
D)  A planning process 
E)  A validation process

Question 7

Vestibule training is virtually a necessity when it is too costly or dangerous to train employees on the job.

Accepted Answer

A) True 
 B)False

Question 8

Identify and briefly describe five different training techniques.

Accepted Answer

Two points each for accurate identificat

Question 9

The first step in performance analysis is to appraise the employee's performance and compare it with which of the following?

Accepted Answer

A)  What it should be 
B)  Co-workers' performance 
C)  Maximum industry performance 
D)  Work group performance 
E)  What it used to be 
A)  What it should be 
B)  Co-workers' performance 
C)  Maximum industry performance 
D)  Work group performance 
E)  What it used to be

Question 10

Employees who are dismissed for poor performance may claim that the employer was

Accepted Answer

A)  negligent in that the employee's training was inadequate. 
B)  negligent in that the employee's development was inadequate. 
C)  negligent in that the employee's orientation was inadequate. 
D)  negligent in that the employee's onboarding was inadequate. 
E)  acceptable in that the employee's manager was effective. 
A)  negligent in that the employee's training was inadequate. 
B)  negligent in that the employee's development was inadequate. 
C)  negligent in that the employee's orientation was inadequate. 
D)  negligent in that the employee's onboarding was inadequate. 
E)  acceptable in that the employee's manager was effective.

Question 11

Which of the following is typically included in a task analysis record form?

Accepted Answer

A)  The immediate supervisor of the task 
B)  The number of colleagues also working on the same task 
C)  The conditions under which the task is performed 
D)  The compensation range for the task 
E)  Safety issues associated with the job in general 
A)  The immediate supervisor of the task 
B)  The number of colleagues also working on the same task 
C)  The conditions under which the task is performed 
D)  The compensation range for the task 
E)  Safety issues associated with the job in general

Question 12

Development as it relates to training is best described by which of the following?

Accepted Answer

A)  Immediate in nature 
B)  Technical in nature 
C)  Operational in nature 
D)  Short-term in nature 
E)  Long-term in nature 
A)  Immediate in nature 
B)  Technical in nature 
C)  Operational in nature 
D)  Short-term in nature 
E)  Long-term in nature

Question 13

Brad is designing an e-learning module on accessibility.Which step is he following with regard to the five-step training process?

Accepted Answer

A)  Needs analysis 
B)  Instructional design 
C)  Evaluation 
D)  Implementation 
E)  Validation 
A)  Needs analysis 
B)  Instructional design 
C)  Evaluation 
D)  Implementation 
E)  Validation

Question 14

Harveer works for a call centre for a cell phone company.When a customer calls for help,Harveer is guided by a system with an analytical sequence to determine the problem and how to resolve it.This is an example of a(n)

Accepted Answer

A)  electronic performance support system. 
B)  customer support system. 
C)  solution support system. 
D)  product specifications support system. 
E)  instruction and specification system. 
A)  electronic performance support system. 
B)  customer support system. 
C)  solution support system. 
D)  product specifications support system. 
E)  instruction and specification system.

Question 15

Jane is reviewing a survey of employee feedback following a health and safety training session.Which step is she following with regard to the five-step training process?

Accepted Answer

A)  Needs analysis 
B)  Instructional design 
C)  Evaluation 
D)  Implementation 
E)  Validation 
A)  Needs analysis 
B)  Instructional design 
C)  Evaluation 
D)  Implementation 
E)  Validation

Question 16

A technique used for determining the training needs of newly hired employees is

Accepted Answer

A)  task analysis. 
B)  observation analysis. 
C)  personnel record analysis. 
D)  performance analysis. 
E)  job analysis. 
A)  task analysis. 
B)  observation analysis. 
C)  personnel record analysis. 
D)  performance analysis. 
E)  job analysis.

Question 17

According to the textbook,which organizational plan is training part of?

Accepted Answer

A)  The operational plan 
B)  The tactical plan 
C)  The business plan 
D)  The strategic plan 
E)  The executive plan 
A)  The operational plan 
B)  The tactical plan 
C)  The business plan 
D)  The strategic plan 
E)  The executive plan

Question 18

Cultural sensitivity training most likely focuses on which of the following?

Accepted Answer

A)  Training for first-time supervisors/managers 
B)  Customer service training 
C)  On-the-job training for designated group members 
D)  Audiovisual exercises that provide scenarios for cross-cultural interpersonal skill development 
E)  Sensitizing employees to the views of different cultural groups toward work 
A)  Training for first-time supervisors/managers 
B)  Customer service training 
C)  On-the-job training for designated group members 
D)  Audiovisual exercises that provide scenarios for cross-cultural interpersonal skill development 
E)  Sensitizing employees to the views of different cultural groups toward work

Question 19

A training method that joins two or more distant groups using a combination of audio and visual equipment is called

Accepted Answer

A)  classroom training. 
B)  video conferencing. 
C)  programmed learning. 
D)  on-the-job training. 
E)  job instruction training. 
A)  classroom training. 
B)  video conferencing. 
C)  programmed learning. 
D)  on-the-job training. 
E)  job instruction training.

Question 20

At what pace do trainees learn best?

Accepted Answer

A)  At the pace set by their trainer 
B)  At an average pace based on past training 
C)  At the pace set by their supervisor 
D)  At their own pace 
E)  At the job's required pace 
A)  At the pace set by their trainer 
B)  At an average pace based on past training 
C)  At the pace set by their supervisor 
D)  At their own pace 
E)  At the job's required pace

Which type of training uses a combination of instructor-led training and online e-learning?

An employee handbook cannot be considered to represent a contract with the employee.

Cultural sensitivity training focuses on sensitizing employees to the views of different cultural groups toward work so that employees from diverse backgrounds can work together more effectively.

Which of the following is the first step in helping new employees manage the learning curve?

When an employee learns a job by actually performing that job,this training method is called

Training is essentially which of the following?

Vestibule training is virtually a necessity when it is too costly or dangerous to train employees on the job.

Identify and briefly describe five different training techniques.

The first step in performance analysis is to appraise the employee's performance and compare it with which of the following?

Employees who are dismissed for poor performance may claim that the employer was

Which of the following is typically included in a task analysis record form?

Development as it relates to training is best described by which of the following?

Brad is designing an e-learning module on accessibility.Which step is he following with regard to the five-step training process?

Harveer works for a call centre for a cell phone company.When a customer calls for help,Harveer is guided by a system with an analytical sequence to determine the problem and how to resolve it.This is an example of a(n)

Jane is reviewing a survey of employee feedback following a health and safety training session.Which step is she following with regard to the five-step training process?

A technique used for determining the training needs of newly hired employees is

According to the textbook,which organizational plan is training part of?

Cultural sensitivity training most likely focuses on which of the following?

A training method that joins two or more distant groups using a combination of audio and visual equipment is called

At what pace do trainees learn best?

The Strategic Role of Human Resources Management

The Changing Legal Emphasis: Compliance and Impact on Canadian Workplaces

Human Resources Management and Technology

Designing and Analyzing Jobs

Human Resources Planning

Recruitment

Selection

Career and Management Development

Performance Management

Strategic Pay Plans

Pay-For-Performance and Financial Incentives

Employee Benefits and Services

Occupational Health and Safety

Managing Employee Separations: Turnover, Communication, and Employee Engagement

Labour Relations

Managing Human Resources in a Global Business

Filters

Exam 8: Onboarding and Training

Which type of training uses a combination of instructor-led training and online e-learning?

An employee handbook cannot be considered to represent a contract with the employee.

Cultural sensitivity training focuses on sensitizing employees to the views of different cultural groups toward work so that employees from diverse backgrounds can work together more effectively.

Which of the following is the first step in helping new employees manage the learning curve?

When an employee learns a job by actually performing that job,this training method is called

Training is essentially which of the following?

Vestibule training is virtually a necessity when it is too costly or dangerous to train employees on the job.

Identify and briefly describe five different training techniques.

The first step in performance analysis is to appraise the employee's performance and compare it with which of the following?

Employees who are dismissed for poor performance may claim that the employer was

Which of the following is typically included in a task analysis record form?

Development as it relates to training is best described by which of the following?

Brad is designing an e-learning module on accessibility.Which step is he following with regard to the five-step training process?

Harveer works for a call centre for a cell phone company.When a customer calls for help,Harveer is guided by a system with an analytical sequence to determine the problem and how to resolve it.This is an example of a(n)

Jane is reviewing a survey of employee feedback following a health and safety training session.Which step is she following with regard to the five-step training process?

A technique used for determining the training needs of newly hired employees is

According to the textbook,which organizational plan is training part of?

Cultural sensitivity training most likely focuses on which of the following?

A training method that joins two or more distant groups using a combination of audio and visual equipment is called

At what pace do trainees learn best?

The Strategic Role of Human Resources Management

The Changing Legal Emphasis: Compliance and Impact on Canadian Workplaces

Human Resources Management and Technology

Designing and Analyzing Jobs

Human Resources Planning

Recruitment

Selection

Career and Management Development

Performance Management

Strategic Pay Plans

Pay-For-Performance and Financial Incentives

Employee Benefits and Services

Occupational Health and Safety

Managing Employee Separations: Turnover, Communication, and Employee Engagement

Labour Relations

Managing Human Resources in a Global Business

Filters