Question 1

Which three approaches to management are considered historical perspectives?

Accepted Answer

A)  systems, contingency, quality management 
B)  classical, scientific, quantitative 
C)  classical, operations, scientific 
D)  contemporary, historical, scientific 
E)  classical, behavioral, quantitative 
A)  systems, contingency, quality management 
B)  classical, scientific, quantitative 
C)  classical, operations, scientific 
D)  contemporary, historical, scientific 
E)  classical, behavioral, quantitative

Question 2

Shay wanted to motivate her employees to perform at a higher rate. She has heard that you can pay employees for being more efficient. She begins to offer bonuses, yet she starts to see a decline in productivity and people living in fear of losing of their jobs. Why might that happen?

Accepted Answer

A)  Weberism 
B)  Therblig 
C)  Maslow Hierarchy 
D)  McGregor Effect 
E)  Taylorism 
A)  Weberism 
B)  Therblig 
C)  Maslow Hierarchy 
D)  McGregor Effect 
E)  Taylorism

Question 3

Abraham Maslow proposed the

Accepted Answer

A)  hierarchy of human needs. 
B)  Hawthorne effect. 
C)  hierarchy of production. 
D)  concept of self-managed teams. 
E)  worker empowerment theory. 
A)  hierarchy of human needs. 
B)  Hawthorne effect. 
C)  hierarchy of production. 
D)  concept of self-managed teams. 
E)  worker empowerment theory.

Question 4

When a line cook in a restaurant uses raw meat to cook a hamburger that becomes part of the restaurant's Super Burger Special, the cook is taking part in a

Accepted Answer

A)  transformation process. 
B)  conversion process. 
C)  metamorphosis. 
D)  turning point. 
E)  therblig. 
A)  transformation process. 
B)  conversion process. 
C)  metamorphosis. 
D)  turning point. 
E)  therblig.

Question 5

A local farmer grows and sells corn and pumpkins to the local grocers. Look at the farmer's business as a system. In which category do the corn and pumpkins, profits, and losses fall?

Accepted Answer

A)  input 
B)  therblig 
C)  transformational process 
D)  result 
E)  output 
A)  input 
B)  therblig 
C)  transformational process 
D)  result 
E)  output

Question 6

This question has two parts; be sure to answer each one.
First, describe the four principles of science that Frederick Taylor believed managers could use to improve workers' productivity.
Second, imagine that you manage a small landscaping firm where you believe that the workers are being lazy because they are resentful of having to work in high levels of heat and humidity. Describe the specific actions you would take to overcome this lack of productivity among this group of workers.

Accepted Answer

Taylor believed that managers could elim

Question 7

The new chief information officer of a national fast food chain is using mathematical tools to aid in product ordering and scheduling decisions. The CIO is using

Accepted Answer

A)  statistical management. 
B)  scientific management. 
C)  behavioral science. 
D)  management science. 
E)  goal management. 
A)  statistical management. 
B)  scientific management. 
C)  behavioral science. 
D)  management science. 
E)  goal management.

Question 8

Acme Sales calls its customers after they purchase an automobile from the dealership. In addition, every year customers are asked to complete a short survey about the car they purchased from Acme Sales and their customer-service experiences with the dealership. Acme Sales is an example of a(n) ________ system.

Accepted Answer

A)  open 
B)  closed 
C)  open-door 
D)  bureaucratic 
E)  management 
A)  open 
B)  closed 
C)  open-door 
D)  bureaucratic 
E)  management

Question 9

Frank and Lillian Gilbreth identified 17 basic units of motion that they called

Accepted Answer

A)  movements. 
B)  time frames. 
C)  therbligs. 
D)  units. 
E)  action works. 
A)  movements. 
B)  time frames. 
C)  therbligs. 
D)  units. 
E)  action works.

Question 10

A pay structure in which more efficient workers earn higher wages, as suggested by Frederick W. Taylor, is known as a(n) ________ system.

Accepted Answer

A)  sliding scale 
B)  increasing wage 
C)  differential rate 
D)  wide wage 
E)  merit pay 
A)  sliding scale 
B)  increasing wage 
C)  differential rate 
D)  wide wage 
E)  merit pay

Question 11

In researching a company while preparing for an interview, what would be a red flag?

Accepted Answer

A)  the history of the company 
B)  inconsistencies in current news stories with the company's mission and vision 
C)  the president of the company's LinkedIn page 
D)  salary information posted on Glassdoor 
E)  photos on the company webpage 
A)  the history of the company 
B)  inconsistencies in current news stories with the company's mission and vision 
C)  the president of the company's LinkedIn page 
D)  salary information posted on Glassdoor 
E)  photos on the company webpage

Question 12

When Mr. Anderson, the owner of a local hardware store, asks one of his paint suppliers about the total ability of their product to meet customer needs, he is questioning the quality of that paint.

Accepted Answer

A) True 
 B)False

Question 13

Paul English of Kayak.com uses new employees as an excuse for altering an existing open-office seating arrangement. English's action is an application of ________ to management.

Accepted Answer

A)  the country club approach 
B)  the office politics approach 
C)  the behavioral science approach 
D)  the synergy research approach 
E)  a Theory X approach 
A)  the country club approach 
B)  the office politics approach 
C)  the behavioral science approach 
D)  the synergy research approach 
E)  a Theory X approach

Question 14

This question has two parts; be sure to answer both.
First, explain the three ways Hugo Munsterberg believed psychologists could contribute to industry.
Next, imagine that you manage a hair salon and apply each of Munsterberg's principles to your daily tasks as a manager.

Accepted Answer

Hugo Munsterberg believed psychologists

Question 15

________ was the father of scientific management.

Accepted Answer

A)  Frank Gilbreth 
B)  Tom Gallagher 
C)  Abraham Maslow 
D)  Peter Drucker 
E)  Frederick Taylor 
A)  Frank Gilbreth 
B)  Tom Gallagher 
C)  Abraham Maslow 
D)  Peter Drucker 
E)  Frederick Taylor

Question 16

Peter Drucker was a 20th-century socialist, opposed capitalism and believed that managers were more of a hindrance than a help to most organizations.

Accepted Answer

A) True 
 B)False

Question 17

Corinne believed in solving issues between managers and employees by talking and finding solutions together, so when a group of employees brought the following problem to her, she was perplexed as to what to do. Read the problem and then decide which choice best fits her possible solution. "Employees came to Corinne to complain that their supervisor was making sexual advances towards them. He was offering to buy them drinks after work and has even commented on the clothes they are wearing. It has made them feel very uncomfortable."

Accepted Answer

A)  Corinne would listen to the employees and be optimistic that she could make the manager change behavior. 
B)  Corinne would use the process of integration and sit everyone down together to talk it through. 
C)  Corinne would listen to the employees and then dismiss them since she thought they just did not want to work. 
D)  Corinne would work with the manager to make sure that he continued to pay attention to them but in a different manner. 
E)  Corinne would study whether the employees were in the correct jobs and move them if need be. 
A)  Corinne would listen to the employees and be optimistic that she could make the manager change behavior. 
B)  Corinne would use the process of integration and sit everyone down together to talk it through. 
C)  Corinne would listen to the employees and then dismiss them since she thought they just did not want to work. 
D)  Corinne would work with the manager to make sure that he continued to pay attention to them but in a different manner. 
E)  Corinne would study whether the employees were in the correct jobs and move them if need be.

Question 18

Mary Parker Follett anticipated some of today's workplace trends, such as

Accepted Answer

A)  worker empowerment and scientific management. 
B)  self-managed teams and worker empowerment. 
C)  quality assurance and transformation processes. 
D)  management-lead teams and diversity. 
E)  synergy and the MBO process. 
A)  worker empowerment and scientific management. 
B)  self-managed teams and worker empowerment. 
C)  quality assurance and transformation processes. 
D)  management-lead teams and diversity. 
E)  synergy and the MBO process.

Question 19

Sal needs to figure out how to schedule employees to cover shifts at the hospital during the holidays. He needs to be sure that there are enough doctors, nurses, janitors, receptionists, lab technicians, and radiologists on staff so that any emergency would not put the hospital into crisis mode. Even though billing and intake are not critical to emergencies they also will need coverage. How will Sal figure out how many staff he needs to keep the hospital functional throughout the holidays?

Accepted Answer

A)  He can use operations management. 
B)  He can use the contingency viewpoint. 
C)  He can use the human relations movement. 
D)  He can use total quality management. 
E)  He can use management science. 
A)  He can use operations management. 
B)  He can use the contingency viewpoint. 
C)  He can use the human relations movement. 
D)  He can use total quality management. 
E)  He can use management science.

Question 20

Which theorist said, "there is no business without a customer"?

Accepted Answer

A)  Max Weber 
B)  Peter Drucker 
C)  Charles Spaulding 
D)  Henri Fayol 
E)  Frederick Taylor 
A)  Max Weber 
B)  Peter Drucker 
C)  Charles Spaulding 
D)  Henri Fayol 
E)  Frederick Taylor

Which three approaches to management are considered historical perspectives?

Shay wanted to motivate her employees to perform at a higher rate. She has heard that you can pay employees for being more efficient. She begins to offer bonuses, yet she starts to see a decline in productivity and people living in fear of losing of their jobs. Why might that happen?

Abraham Maslow proposed the

When a line cook in a restaurant uses raw meat to cook a hamburger that becomes part of the restaurant's Super Burger Special, the cook is taking part in a

A local farmer grows and sells corn and pumpkins to the local grocers. Look at the farmer's business as a system. In which category do the corn and pumpkins, profits, and losses fall?

The new chief information officer of a national fast food chain is using mathematical tools to aid in product ordering and scheduling decisions. The CIO is using

Frank and Lillian Gilbreth identified 17 basic units of motion that they called

A pay structure in which more efficient workers earn higher wages, as suggested by Frederick W. Taylor, is known as a(n) ________ system.

In researching a company while preparing for an interview, what would be a red flag?

When Mr. Anderson, the owner of a local hardware store, asks one of his paint suppliers about the total ability of their product to meet customer needs, he is questioning the quality of that paint.

Paul English of Kayak.com uses new employees as an excuse for altering an existing open-office seating arrangement. English's action is an application of ________ to management.

This question has two parts; be sure to answer both. First, explain the three ways Hugo Munsterberg believed psychologists could contribute to industry. Next, imagine that you manage a hair salon and apply each of Munsterberg's principles to your daily tasks as a manager.

________ was the father of scientific management.

Peter Drucker was a 20th-century socialist, opposed capitalism and believed that managers were more of a hindrance than a help to most organizations.

Mary Parker Follett anticipated some of today's workplace trends, such as

Which theorist said, "there is no business without a customer"?

The Exceptional Manager: What You Do, How You Do It

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management Managing Across Borders

Planning: the Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People

Organizational Change and Innovation: Lifelong Challenges

Managing Individual Differences and Behaviour: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal and Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Entrepreneurship

Filters

Exam 2: Management Theory: Essential Background for the Successful Manager

Which three approaches to management are considered historical perspectives?

Shay wanted to motivate her employees to perform at a higher rate. She has heard that you can pay employees for being more efficient. She begins to offer bonuses, yet she starts to see a decline in productivity and people living in fear of losing of their jobs. Why might that happen?

Abraham Maslow proposed the

When a line cook in a restaurant uses raw meat to cook a hamburger that becomes part of the restaurant's Super Burger Special, the cook is taking part in a

A local farmer grows and sells corn and pumpkins to the local grocers. Look at the farmer's business as a system. In which category do the corn and pumpkins, profits, and losses fall?

The new chief information officer of a national fast food chain is using mathematical tools to aid in product ordering and scheduling decisions. The CIO is using

Frank and Lillian Gilbreth identified 17 basic units of motion that they called

A pay structure in which more efficient workers earn higher wages, as suggested by Frederick W. Taylor, is known as a(n) ________ system.

In researching a company while preparing for an interview, what would be a red flag?

When Mr. Anderson, the owner of a local hardware store, asks one of his paint suppliers about the total ability of their product to meet customer needs, he is questioning the quality of that paint.

Paul English of Kayak.com uses new employees as an excuse for altering an existing open-office seating arrangement. English's action is an application of ________ to management.

This question has two parts; be sure to answer both. First, explain the three ways Hugo Munsterberg believed psychologists could contribute to industry. Next, imagine that you manage a hair salon and apply each of Munsterberg's principles to your daily tasks as a manager.

________ was the father of scientific management.

Peter Drucker was a 20th-century socialist, opposed capitalism and believed that managers were more of a hindrance than a help to most organizations.

Mary Parker Follett anticipated some of today's workplace trends, such as

Which theorist said, "there is no business without a customer"?

The Exceptional Manager: What You Do, How You Do It

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management Managing Across Borders

Planning: the Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People

Organizational Change and Innovation: Lifelong Challenges

Managing Individual Differences and Behaviour: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal and Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Entrepreneurship

Filters