Exam 3: Marketing Information Systems and the Sales Order Process

In SAP R/3,relatively permanent data about customers in the Customer Master Data table is available to only the Sales and Distribution module.

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(True/False)

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Question 1

Correct Answer:

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What does the term Delivery mean in the SAP R/3 system?

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Question 2

Correct Answer:

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In the SAP R/3 system,the word delivery means releasing the documents that the warehouse uses to pick,pack,and ship orders,rather than the traditional use of the term to describe the transferal of goods.

In the Fitter Snacker sales system,as illustrated below,ideally,how should returns be handled?

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Question 3

Correct Answer:

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Returns should be marked with an RMA - return material authorization,before being shipped back to Fitter Snacker.This is to ensure proper credit on the customer's account and order.

In the sales order process,there is a number used in the SAP ERP sales order that in a paper process would be pre-printed on the sales document,usually in sequential number order.It's assigned by the customer to the sales order.What is this number?

(Multiple Choice)

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Question 4

The ____ system communicates with SAP ERP,BW,and APO systems in developing and executing its plans.

(Multiple Choice)

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Question 5

The PO Number is a number assigned by Fitter Snacker to track orders in the SAP ERP system.

(True/False)

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Question 6

Global ATP allows for searching of a particular product at multiple plants worldwide.

(True/False)

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Question 7

In the following diagram "Taking an Order in SAP ERP",what is C? ____________________

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Question 8

SAP R/3's system allows one to group customers,which is commonly known as an "organizational structure".

(True/False)

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Question 9

In SAP ERP the electronic evidence of a transaction is called a ____.

(Multiple Choice)

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Question 10

Describe the problems with Fitter Snacker's order filling.

(Essay)

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Question 11

Describe the problems with the Fitter Snacker sales orders and quotations,as illustrated below:

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Question 12

In the SAP ERP system,delivery means releasing the documents that the warehouse uses to pick,pack,and ship orders,rather than the traditional definition of transferring goods.

(True/False)

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Question 13

With on-demand CRM,the software and computer equipment reside with the CRM provider; it is not installed in-house.

(True/False)

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Question 14

In SAP ERP a sales order is entered only once,by the sales people.It need not be entered a second time,in Accounting,to keep the books.Briefly explain why that second entry is not needed in SAP R/3.

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Question 15

A customer's remittance causes Cash to be debited and Accounts Receivable to be credited.This is an example of: ____ in the sales and distribution process.

(Multiple Choice)

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Question 16

CRM software stands for Custom Resource Management.This is a specialized type of ERP.

(True/False)

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Question 17

In SAP R/3 the electronic evidence of a transaction is called a document.

(True/False)

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Question 18

In ____ CRM,the software and equipment reside with the CRM provider; it is not installed in-house.

(Multiple Choice)

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Question 19

Briefly describe four kinds of decisions made by Marketing managers.

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Question 20

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In SAP R/3,relatively permanent data about customers in the Customer Master Data table is available to only the Sales and Distribution module.

What does the term Delivery mean in the SAP R/3 system?

In the Fitter Snacker sales system,as illustrated below,ideally,how should returns be handled?

In the sales order process,there is a number used in the SAP ERP sales order that in a paper process would be pre-printed on the sales document,usually in sequential number order.It's assigned by the customer to the sales order.What is this number?

The ____ system communicates with SAP ERP,BW,and APO systems in developing and executing its plans.

The PO Number is a number assigned by Fitter Snacker to track orders in the SAP ERP system.

Global ATP allows for searching of a particular product at multiple plants worldwide.

In the following diagram "Taking an Order in SAP ERP",what is C? ____________________

SAP R/3's system allows one to group customers,which is commonly known as an "organizational structure".

In SAP ERP the electronic evidence of a transaction is called a ____.

Describe the problems with Fitter Snacker's order filling.

Describe the problems with the Fitter Snacker sales orders and quotations,as illustrated below:

In the SAP ERP system,delivery means releasing the documents that the warehouse uses to pick,pack,and ship orders,rather than the traditional definition of transferring goods.

With on-demand CRM,the software and computer equipment reside with the CRM provider; it is not installed in-house.

In SAP ERP a sales order is entered only once,by the sales people.It need not be entered a second time,in Accounting,to keep the books.Briefly explain why that second entry is not needed in SAP R/3.

A customer's remittance causes Cash to be debited and Accounts Receivable to be credited.This is an example of: ____ in the sales and distribution process.

CRM software stands for Custom Resource Management.This is a specialized type of ERP.

In SAP R/3 the electronic evidence of a transaction is called a document.

In ____ CRM,the software and equipment reside with the CRM provider; it is not installed in-house.

Briefly describe four kinds of decisions made by Marketing managers.

Business Functions and Business Processes

The Development of Enterprise Resource Planning Systems

Production and Supply Chain Management Information Systems

Accounting in ERP Systems

Human Resources Processes With ERP

Process Modeling, process Improvement, and ERP Implementation

ERP and Electronic Commerce

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