Exam 3: Marketing Information Systems and the Sales Order Process

The goal of ____________________ is to provide a "single face to the customer."

A customer calls up to find out how much 1000 units of a product would cost.This is an example of: ____ in the sales and distribution process.

A customer's documents are released to the warehouse so that the goods can be gathered,packed and boxed.This is an example of: ____ in the sales and distribution process.

Describe the problems with Fitter Snacker's sales quotations and orders.

Returned products to a company are processed more efficiently if the customer first calls for a RMA.

In the following diagram showing "Taking an Order in SAP ERP",what is A? ____________________

In SAP R/3,relatively permanent data about inventory is kept in the Material Master Data table.

The first step in the SAP ERP sales and distribution process is the Sales Order Processing step.

The SAP ERP system allows users to define various ways to group customers and salespeople.These groups are called ____.

In the following diagram "Taking an Order in SAP ERP",what is D? ____________________

Describe the problems with Fitter Snacker's accounting and invoicing.

Setting prices for customers can be very complex.SAP helps by offering a control mechanism,called ____,to determine how much to charge a given customer for a given product.