Question 1

Pricing can be set using condition techniques.

Accepted Answer

A) True 
 B)False

Question 2

Pricing cannot be set or configured in the SAP ERP system.

Accepted Answer

A) True 
 B)False

Question 3

This software can automatically route customers who contact the company to a sales representative.Companies can use this software to forecast customer needs.

Accepted Answer

A)  Marketing encyclopedias 
B)  Sales campaign management 
C)  One-to-one marketing 
D)  Sales force automation 
A)  Marketing encyclopedias 
B)  Sales campaign management 
C)  One-to-one marketing 
D)  Sales force automation

Question 4

What is the significance of the following:

Accepted Answer

SAP ERP's mechanism for keeping track of

Question 5

What kind of software can give top management an overview of a company's complete relationship with a customer?

Accepted Answer

A)  One to One Marketing Software 
B)  Open Relationship Software 
C)  Denouement Software 
D)  Customer Relationship Management Software 
E)  Supply Chain Management Software 
A)  One to One Marketing Software 
B)  Open Relationship Software 
C)  Denouement Software 
D)  Customer Relationship Management Software 
E)  Supply Chain Management Software

Question 6

A customer's order is checked to see if it can be produced and delivered by the requested date.This is an example of: ____ in the sales and distribution process.

Accepted Answer

A)  Pre Sales Activities 
B)  Sales Order Processing 
C)  Inventory Sourcing 
D)  Delivery and Billing 
E)  Payment 
A)  Pre Sales Activities 
B)  Sales Order Processing 
C)  Inventory Sourcing 
D)  Delivery and Billing 
E)  Payment

Question 7

In the following diagram showing "Taking an Order in SAP ERP",what is B? ____________________

Accepted Answer

PO Number:The number

Question 8

What are the three benefits of CRM?

Accepted Answer

Lower costs Higher r

Question 9

In SAP R/3,the linked set of document numbers is called the "document flow".

Accepted Answer

A) True 
 B)False

Question 10

Which of the following are benefits to CRM?

Accepted Answer

A)  Lower costs 
B)  Higher revenue 
C)  Improved strategy and performance measurement 
D)  All of the above 
A)  Lower costs 
B)  Higher revenue 
C)  Improved strategy and performance measurement 
D)  All of the above

Question 11

With ____________________,the R/3 system automatically checks all facilities and determines the most cost-efficient facility to use to meet the customer's request in terms of ordering and delivering goods.

Accepted Answer

Global ATP

Question 12

In SAP ERP,the history of a transaction (such as a sales order)can be researched by looking at its ____.

Accepted Answer

A)  Trail mix 
B)  Transaction index 
C)  Document flow 
D)  Material Master Data 
E)  Sales Master Data 
A)  Trail mix 
B)  Transaction index 
C)  Document flow 
D)  Material Master Data 
E)  Sales Master Data

Question 13

In SAP R/3,relatively permanent data in the Material Master Data table is available to only one module,the Materials Management module.

Accepted Answer

A) True 
 B)False

Question 14

Describe the problems with Fitter Snacker's payment and returns.

Accepted Answer

Fitter Snacker's procedure for processin

Question 15

Describe the problems with the Fitter Snacker Credit Check,as illustrated below:

Accepted Answer

Because the credit report is sent infreq

Question 16

A customer is granted a 10% price discount in a large order.This is an example of an activity in: ____ in the sales and distribution process.

Accepted Answer

A)  Pre Sales Activities 
B)  Sales Order Processing 
C)  Inventory Sourcing 
D)  Delivery and Billing 
E)  Payment 
A)  Pre Sales Activities 
B)  Sales Order Processing 
C)  Inventory Sourcing 
D)  Delivery and Billing 
E)  Payment

Question 17

An inquiry in the SAP ERP system occurs in the Delivery step of the Sales and Distribution cycle.

Accepted Answer

A) True 
 B)False

Question 18

In SAP R/3,relatively permanent data about customers is kept in the Customer Master Data table.

Accepted Answer

A) True 
 B)False

Question 19

Briefly describe two CRM activities.

Accepted Answer

One-to-one marketing:Once a customer is

Question 20

What is one-to-one marketing?

Accepted Answer

Once a customer is categorized,the compa

Pricing can be set using condition techniques.

Pricing cannot be set or configured in the SAP ERP system.

This software can automatically route customers who contact the company to a sales representative.Companies can use this software to forecast customer needs.

What is the significance of the following:

What kind of software can give top management an overview of a company's complete relationship with a customer?

A customer's order is checked to see if it can be produced and delivered by the requested date.This is an example of: ____ in the sales and distribution process.

In the following diagram showing "Taking an Order in SAP ERP",what is B? ____________________

What are the three benefits of CRM?

In SAP R/3,the linked set of document numbers is called the "document flow".

Which of the following are benefits to CRM?

With ____________________,the R/3 system automatically checks all facilities and determines the most cost-efficient facility to use to meet the customer's request in terms of ordering and delivering goods.

In SAP ERP,the history of a transaction (such as a sales order)can be researched by looking at its ____.

In SAP R/3,relatively permanent data in the Material Master Data table is available to only one module,the Materials Management module.

Describe the problems with Fitter Snacker's payment and returns.

Describe the problems with the Fitter Snacker Credit Check,as illustrated below:

A customer is granted a 10% price discount in a large order.This is an example of an activity in: ____ in the sales and distribution process.

An inquiry in the SAP ERP system occurs in the Delivery step of the Sales and Distribution cycle.

In SAP R/3,relatively permanent data about customers is kept in the Customer Master Data table.

Briefly describe two CRM activities.

What is one-to-one marketing?

Business Functions and Business Processes

The Development of Enterprise Resource Planning Systems

Production and Supply Chain Management Information Systems

Accounting in ERP Systems

Human Resources Processes With ERP

Process Modeling, process Improvement, and ERP Implementation

ERP and Electronic Commerce

Filters

Exam 3: Marketing Information Systems and the Sales Order Process

Pricing can be set using condition techniques.

Pricing cannot be set or configured in the SAP ERP system.

This software can automatically route customers who contact the company to a sales representative.Companies can use this software to forecast customer needs.

What is the significance of the following:

What kind of software can give top management an overview of a company's complete relationship with a customer?

A customer's order is checked to see if it can be produced and delivered by the requested date.This is an example of: ____ in the sales and distribution process.

In the following diagram showing "Taking an Order in SAP ERP",what is B? ____________________

What are the three benefits of CRM?

In SAP R/3,the linked set of document numbers is called the "document flow".

Which of the following are benefits to CRM?

With ____________________,the R/3 system automatically checks all facilities and determines the most cost-efficient facility to use to meet the customer's request in terms of ordering and delivering goods.

In SAP ERP,the history of a transaction (such as a sales order)can be researched by looking at its ____.

In SAP R/3,relatively permanent data in the Material Master Data table is available to only one module,the Materials Management module.

Describe the problems with Fitter Snacker's payment and returns.

Describe the problems with the Fitter Snacker Credit Check,as illustrated below:

A customer is granted a 10% price discount in a large order.This is an example of an activity in: ____ in the sales and distribution process.

An inquiry in the SAP ERP system occurs in the Delivery step of the Sales and Distribution cycle.

In SAP R/3,relatively permanent data about customers is kept in the Customer Master Data table.

Briefly describe two CRM activities.

What is one-to-one marketing?

Business Functions and Business Processes

The Development of Enterprise Resource Planning Systems

Production and Supply Chain Management Information Systems

Accounting in ERP Systems

Human Resources Processes With ERP

Process Modeling, process Improvement, and ERP Implementation

ERP and Electronic Commerce

Filters