Question 1

Data envelopment analysis (DEA) is best used in an environment of low divergence and high complexity.

Accepted Answer

A) True 
 B)False

Question 2

A process capability index of two centered on the mean just meets Six Sigma standards.

Accepted Answer

A) True 
 B)False

Question 3

Which pair of parameters describes the "candidates for divestiture" quadrant in the DEA strategic matrix?

Accepted Answer

A)  Low efficiency and low profit. 
B)  Low efficiency and high profit. 
C)  High efficiency and high profit. 
D)  High efficiency and low profit. 
A)  Low efficiency and low profit. 
B)  Low efficiency and high profit. 
C)  High efficiency and high profit. 
D)  High efficiency and low profit.

Question 4

Which of the following statements is not part of Deming's 14-point philosophy?

Accepted Answer

A)  Create constancy of purpose for improvements of product and service. 
B)  Promote numerical goals for the workforce. 
C)  Constantly and forever improve the system of production and service. 
D)  Cease dependence on mass inspection. 
A)  Create constancy of purpose for improvements of product and service. 
B)  Promote numerical goals for the workforce. 
C)  Constantly and forever improve the system of production and service. 
D)  Cease dependence on mass inspection.

Question 5

Which of the following categories carries the highest point value on the examination paper for the Malcolm Baldrige National Quality Award?

Accepted Answer

A)  Leadership. 
B)  Strategic quality planning. 
C)  Management of process quality. 
D)  Customer focus and satisfaction. 
A)  Leadership. 
B)  Strategic quality planning. 
C)  Management of process quality. 
D)  Customer focus and satisfaction.

Question 6

The objective of lean service is a purposeful flow of satisfied customers.

Accepted Answer

A) True 
 B)False

Question 7

DEA circumvents the need to develop standard costs for each service when comparing the efficiency of multiple service units that provide similar services.

Accepted Answer

A) True 
 B)False

Data envelopment analysis (DEA) is best used in an environment of low divergence and high complexity.

A process capability index of two centered on the mean just meets Six Sigma standards.

Which pair of parameters describes the "candidates for divestiture" quadrant in the DEA strategic matrix?

Which of the following statements is not part of Deming's 14-point philosophy?

Which of the following categories carries the highest point value on the examination paper for the Malcolm Baldrige National Quality Award?

The objective of lean service is a purposeful flow of satisfied customers.

DEA circumvents the need to develop standard costs for each service when comparing the efficiency of multiple service units that provide similar services.

The Service Economy

Service Strategy

New Service Development

The Service Encounter

Supporting Facility and Process Flows

Service Quality

Service Facility Location

Service Supply Relationships

Globalization of Services

Managing Capacity and Demand

Managing Waiting Lines

Capacity Planning and Queuing Models

Forecasting Demand for Services

Managing Service Inventory

Managing Service Projects

Filters

Exam 7: Process Improvement

Data envelopment analysis (DEA) is best used in an environment of low divergence and high complexity.

A process capability index of two centered on the mean just meets Six Sigma standards.

Which pair of parameters describes the "candidates for divestiture" quadrant in the DEA strategic matrix?

Which of the following statements is not part of Deming's 14-point philosophy?

Which of the following categories carries the highest point value on the examination paper for the Malcolm Baldrige National Quality Award?

The objective of lean service is a purposeful flow of satisfied customers.

DEA circumvents the need to develop standard costs for each service when comparing the efficiency of multiple service units that provide similar services.

The Service Economy

Service Strategy

New Service Development

The Service Encounter

Supporting Facility and Process Flows

Service Quality

Service Facility Location

Service Supply Relationships

Globalization of Services

Managing Capacity and Demand

Managing Waiting Lines

Capacity Planning and Queuing Models

Forecasting Demand for Services

Managing Service Inventory

Managing Service Projects

Filters