Exam 16: Managing Service Projects
Exam 1: The Service Economy50 Questions
Exam 2: Service Strategy70 Questions
Exam 3: New Service Development48 Questions
Exam 4: The Service Encounter50 Questions
Exam 5: Supporting Facility and Process Flows46 Questions
Exam 6: Service Quality42 Questions
Exam 7: Process Improvement27 Questions
Exam 8: Service Facility Location40 Questions
Exam 9: Service Supply Relationships51 Questions
Exam 10: Globalization of Services40 Questions
Exam 11: Managing Capacity and Demand47 Questions
Exam 12: Managing Waiting Lines34 Questions
Exam 13: Capacity Planning and Queuing Models46 Questions
Exam 14: Forecasting Demand for Services40 Questions
Exam 15: Managing Service Inventory40 Questions
Exam 16: Managing Service Projects40 Questions
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Schedule variance is the difference between budgeted cost for work performed and actual cost of work performed.
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(True/False)
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Correct Answer:
False
The critical path refers to the sequence of activities that represent the longest time path through a project network.
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(True/False)
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Correct Answer:
True
Which of the following is not a critical time estimate for a Beta distribution?
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(Multiple Choice)
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Correct Answer:
D
The term 'late finish' refers to the latest time an activity can begin without delaying the completion of the project.
(True/False)
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A project can be defined as a set of complex interrelated tasks with different requirements regarding activity time and resources, but with a high degree of repetitiveness.
(True/False)
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Total slack for an activity can be shared with following activities.
(True/False)
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When delays occur owing to technical difficulties, performance becomes the source of unexpected project management problems.
(True/False)
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Gantt project charts are useful for all of the following reasons, except ________.
(Multiple Choice)
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Which of the following is not true about a critical path in a project network with certain activity times?
(Multiple Choice)
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Estimates of project expected completion time and variance usually are not biased when based on the single critical path.
(True/False)
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Developing a project network is the only major concern for implementing critical path analysis.
(True/False)
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It is possible to delay the start of a non-critical activity and, in the process, make a following activity critical.
(True/False)
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Before calculating a late start time for an activity, the late finish time must be known.
(True/False)
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Time variance is calculated by subtracting actual time used for work performed from scheduled time for work performed.
(True/False)
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Monte Carlo simulation of project networks is not recommended when ________.
(Multiple Choice)
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Which of the following attributes is not considered in the selection of a project manager?
(Multiple Choice)
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A major flaw in critical path analysis with uncertain activity times is the conservative nature of the expected project completion time.
(True/False)
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Gantt charts fail to indicate the interdependence among project activities.
(True/False)
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Which of the following is not considered a source of variance on the earned value chart?
(Multiple Choice)
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Projects are terminated for all of the following reasons, except ________.
(Multiple Choice)
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