Exam 12: Managing Waiting Lines

Which of the following is not an essential feature of a queuing system?

For a single channel queuing system with finite queue, the value of  λ may exceed μ because some potential customers are forced to balk.

One advantage of the multiple queue compared to a single queue is that multiple queues ________.

The main advantage of the multiple queue configuration is that it guarantees fairness to all by ensuring that a first-come-first-served rule applies to all arrivals.

The term queue configuration refers to the number of queues, their locations, their spatial requirements, and their effect on consumer behavior.

Empirical studies have suggested that the distribution of inter-arrival times is ________.

Waiting is often seen as psychological punishment because the consumer is aware of the opportunity cost of waiting time and the resulting loss of earnings.

The net result of waiting, apart from the boredom and frustration experienced by the consumer and the associated loss of goodwill, is the reduced utilization of capacity of the service.

The following are all advantages of the single queue system, except ________.

After selecting a line in a multiple queue system, a customer is ________ when she or he switches to a different line that is perceived to be moving faster.

The calling population is termed finite when ________.

The FCFS rule is most often used because ________.

For the exponential distribution we have ________.

An arrangement of servers in parallel is an insurance against breakdowns of the service in case of absenteeism or equipment failure. It, thus, adds to flexibility at the expense of capacity utilization.