Exam 14: Forecasting Demand for Services
Exam 1: The Service Economy50 Questions
Exam 2: Service Strategy70 Questions
Exam 3: New Service Development48 Questions
Exam 4: The Service Encounter50 Questions
Exam 5: Supporting Facility and Process Flows46 Questions
Exam 6: Service Quality42 Questions
Exam 7: Process Improvement27 Questions
Exam 8: Service Facility Location40 Questions
Exam 9: Service Supply Relationships51 Questions
Exam 10: Globalization of Services40 Questions
Exam 11: Managing Capacity and Demand47 Questions
Exam 12: Managing Waiting Lines34 Questions
Exam 13: Capacity Planning and Queuing Models46 Questions
Exam 14: Forecasting Demand for Services40 Questions
Exam 15: Managing Service Inventory40 Questions
Exam 16: Managing Service Projects40 Questions
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Econometric models are basically regression models that involve a system of equations.
(True/False)
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The selection of candidate independent variables for a regression model to forecast motel occupancy requires input from knowledgeable marketing personnel.
(True/False)
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The forecast horizon for a cross-impact analysis method is medium-term.
(True/False)
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The key feature of the historical analogy method is that it assumes some future event is related to the occurrence of an earlier event.
(True/False)
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Which of the following is not an advantage of the simple exponential smoothing model over the N-period moving average model?
(Multiple Choice)
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In forecasting, the term 'cycle' refers to repetition of data ________.
(Multiple Choice)
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Because of the nontangible nature of service, forecasting does not play as important role in service operations as in manufacturing operations.
(True/False)
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The greatest advantage of subjective techniques like Delphi method and cross-impact analysis, is that the methods are fairly standardized and do not require much expertise in actual use.
(True/False)
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Characteristics of forecasting models include all of the following, except ________.
(Multiple Choice)
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Costs for preparing time series forecasts generally are lower than for other models.
(True/False)
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The accuracy of a time-series model is dependent upon ________.
(Multiple Choice)
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All of the following are characteristics of the moving-average model, except ________.
(Multiple Choice)
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Subjective forecasting models are best characterized by ________.
(Multiple Choice)
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Long-term forecasts do not deal with predictions for ________.
(Multiple Choice)
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Both trend and seasonal adjustments can augment a single exponential-smoothing model.
(True/False)
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Historical analogy involves comparative analysis of the introduction and growth patterns of new items with similar previously introduced items.
(True/False)
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Subjective models are used to assess the future impact of changing demographics.
(True/False)
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In regression models, the variable of interest (being forecast) is called ________.
(Multiple Choice)
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