Exam 16: Operations Management: Putting It All Together

Which of the following is NOT a factor for servicescapes?

Which of the following refers to the replacement of human operation and control of machinery with some form of programmed control?

A major reason Canadian businesses outsource operational activities overseas is to take advantage of the low cost of labour and other resources.

Operations management is concerned with all of the activities involved in creating goods and services and distributing them to customers.

Automation replaces the direct human operation of machinery, but it has no impact on human control.

Immediate predecessors are activities in a project that are independent of any other project activities, and thus have no effect on when these other activities are performed.

The critical path method focuses on controlling inventory levels during the production process to ensure that enough parts and materials are available to support production.

The design of servicescapes centres on three types of factors: ambience; functionality; and signs, symbols, and artifacts. Define servicescape and describe the three factors and provide examples.

Most manufacturing firms are concerned about the availability of reliable electricity and water supplies when making location decisions. Which of the following do these considerations deal with?

Jaclyn, the local toy store manager, has over-ordered skateboards for the holiday season. What is most likely her reasoning for this tactic?

Which of the following is a network of national standards institutes in over 162 nations that develop global standards for industries?

Computer-aided design (CAD) software provides powerful drawing and drafting tools that enable users to create and edit blueprints and design drawings quickly and easily.

Total quality management (TQM) is based on customer focus, building quality throughout the organization, empowering employees, pursuing a strategy of preventing mistakes, and demonstrating a long-term commitment to continuous improvement.

Vertical integration means outsourcing all activities in the supply chain with the exception of the very basic things the firm wants to do itself.

The Stock N Stuffer company produces small, inexpensive toys and novelties that are often used as stocking stuffers during the Christmas season. Almost half of all of the company's sales come between November 1st and December 24th. Stock N Stuffer is likely to find that it makes sense to build up relatively large inventories of goods over the summer and fall months.

One way a movie theatre may attempt to spread out demand is to offer lower prices for matinée showings.

Which type of system, whereby the programmed design and the programmed manufacturing are combined with robots and other high-tech equipment, may be changed to accommodate a variety of designs and manufacturing specifications?

Just-in-time production is called a pull system because actual orders "pull" the goods through the production process.

What does outsourcing allow firms to do?

The critical path in a project is the sequence of activities expected to take the longest to complete. Any delay in an activity on the critical path is likely to create a delay in completing the project.