Question 1

Robots are often used to perform tedious, dangerous, or dirty work that otherwise would be performed by reluctant employees.

Accepted Answer

A) True 
 B)False

Question 2

The Baldrige National Quality Program is an international program to promote operational procedure guidelines for all business practices.

Accepted Answer

A) True 
 B)False

Question 3

What is the term used to describe the number of customers the service facility can accommodate per time period?

Accepted Answer

A)  off-peak 
B)  intangibles 
C)  capacity 
D)  servicescape 
A)  off-peak 
B)  intangibles 
C)  capacity 
D)  servicescape

Question 4

To whom does TQM typically give the authority and responsibility to make and implement decisions intended to improve product quality?

Accepted Answer

A)  a team of highly trained quality experts 
B)  a quality guru 
C)  teams of workers 
D)  top management 
A)  a team of highly trained quality experts 
B)  a quality guru 
C)  teams of workers 
D)  top management

Question 5

A restaurant owner notices that the restaurant becomes very crowded at dinner time each day.What might the owner do to try to spread out demand?

Accepted Answer

A)  sit different parties together at the same tables 
B)  offer special deals at earlier hours in the day 
C)  raise prices so fewer customers will come in at dinner time 
D)  hire more servers to accommodate the surge in customers at dinner time 
A)  sit different parties together at the same tables 
B)  offer special deals at earlier hours in the day 
C)  raise prices so fewer customers will come in at dinner time 
D)  hire more servers to accommodate the surge in customers at dinner time

Question 6

What is the term for any function or activity that uses resources but does not create value?

Accepted Answer

A)  goods 
B)  investment 
C)  services 
D)  waste 
A)  goods 
B)  investment 
C)  services 
D)  waste

Question 7

Which of the following is true of goods?

Accepted Answer

A)  They are intangible. 
B)  They must be consumed when they are produced. 
C)  They can have some aspect of quality measured objectively. 
D)  They require customers to be actively involved in their production. 
A)  They are intangible. 
B)  They must be consumed when they are produced. 
C)  They can have some aspect of quality measured objectively. 
D)  They require customers to be actively involved in their production.

Robots are often used to perform tedious, dangerous, or dirty work that otherwise would be performed by reluctant employees.

The Baldrige National Quality Program is an international program to promote operational procedure guidelines for all business practices.

What is the term used to describe the number of customers the service facility can accommodate per time period?

To whom does TQM typically give the authority and responsibility to make and implement decisions intended to improve product quality?

A restaurant owner notices that the restaurant becomes very crowded at dinner time each day.What might the owner do to try to spread out demand?

What is the term for any function or activity that uses resources but does not create value?

Which of the following is true of goods?

Business Now: Change Is the Only Constant

Business Ethics and Social Responsibility: Doing Well by Doing Good

Economics: The Framework for Business

The World Market-Place: Business Without Borders

Business Formation: Choosing the Form That Fits

Small Business and Entrepreneurship: Economic Rocket Fuel

Accounting: Decision Making by the Numbers

Finance: Acquiring and Using Funds to Maximize Value

Financial Markets: Allocating Financial Resources

Marketing: Building Profitable Customer Connections

Product and Promotion: Creating and Communicating Value

Distribution and Pricing: Right Product, Right Person, Right Place, Right Price

Management, Motivation, and Leadership: Bringing Business to Life

Human Resource Management: Building a Top-Quality Workforce

Managing Information and Technology: Finding New Ways to Learn and Link

Business Communication: Creating and Delivering Messages That Matter

Labour Unions and Collective Bargaining

Business Law

Personal Finance

Filters

Exam 16: Operations Management: Putting It All Together

Robots are often used to perform tedious, dangerous, or dirty work that otherwise would be performed by reluctant employees.

The Baldrige National Quality Program is an international program to promote operational procedure guidelines for all business practices.

What is the term used to describe the number of customers the service facility can accommodate per time period?

To whom does TQM typically give the authority and responsibility to make and implement decisions intended to improve product quality?

A restaurant owner notices that the restaurant becomes very crowded at dinner time each day.What might the owner do to try to spread out demand?

What is the term for any function or activity that uses resources but does not create value?

Which of the following is true of goods?

Business Now: Change Is the Only Constant

Business Ethics and Social Responsibility: Doing Well by Doing Good

Economics: The Framework for Business

The World Market-Place: Business Without Borders

Business Formation: Choosing the Form That Fits

Small Business and Entrepreneurship: Economic Rocket Fuel

Accounting: Decision Making by the Numbers

Finance: Acquiring and Using Funds to Maximize Value

Financial Markets: Allocating Financial Resources

Marketing: Building Profitable Customer Connections

Product and Promotion: Creating and Communicating Value

Distribution and Pricing: Right Product, Right Person, Right Place, Right Price

Management, Motivation, and Leadership: Bringing Business to Life

Human Resource Management: Building a Top-Quality Workforce

Managing Information and Technology: Finding New Ways to Learn and Link

Business Communication: Creating and Delivering Messages That Matter

Labour Unions and Collective Bargaining

Business Law

Personal Finance

Filters