Exam 16: Operations Management: Putting It All Together

From an operations management perspective, which of the following does a manufacturing firm's supply chain include?

What did the Deming Chain Reaction claim?

In operations management, which of the following means completing tasks or producing products that create the greatest value?

Offshoring is the same as outsourcing.

TQM attempts to reduce defects by using simple procedures built into the production process that prevent workers from making mistakes or allows them to catch and correct mistakes quickly if they do occur.

What type of production emphasizes production of goods to meet actual current demand, therefore minimizing the need to hold inventories of finished goods and work-in-process?

The supply chain involves the flow of materials and physical goods through all the organizations involved in the production and distribution of a product, as well as the services, financial resources, and information that may be involved with the process.

Which of the following is true of goods?

Operations management is more concerned with efficiency than with effectiveness.

Which of the following is considered a "green" practice that companies can incorporate to be more environmentally friendly?

Which of the following are tangible and usually can be shipped and stored?

A product layout is used by many firms that need to produce small batches of goods that require a degree of customization.

Explain the role of quality in operations management. What role did W. Edwards Deming play in the quality movement? Briefly describe the Deming Chain Reaction.

One advantage of computer-aided engineering is that it often allows engineers to catch design flaws before production occurs.

What type of system has the goal of integrating the information flows of all aspects of a business's operations?

A servicescape is the environment in which the customer and service provider interact.

Robots are not just used for the production of goods, but of services as well. According to your textbook, what kinds of specialists use robots to interact with consumers?

Outsourcing is essentially the opposite of vertical integration.

A process is a set of activities that transform inputs into outputs.

Micromax sells personal computers that include a two-year warranty as well as free Web-based tech services for the software installed on the computer. Which of the following describes the product offered by Micromax?