Exam 3: Process Choice and Layout Decisions in Manufacturing and Services

Use this scenario for the following questions. The process design team at a manufacturer has broken an assembly process into eight basic steps, each with a required time, and predecessor as shown in the table. There are 7.5 productive hours available in a day and the manufacturer wishes to produce 400 units. Balance the line by assigning tasks to workstations to fill up as much takt time as possible. Break ties by assigning the longest task first. -Refer to the scenario above.The process design team realizes that the potential spike in demand for this device requires increased output.They elect to add a seventh worker to their production team at the first station.What is the net effect of adding this worker?

The manufacturing process used to make a wide variety of highly customized products in quantities as small as one is a:

In a service blueprint,the two layers the customer is involved with are the ________ and the ________.

In a service blueprint,the line of internal interaction falls between the customer and the onstage service provider.

The maximum allowable time between completions of successive units on the production line is the ________.

The time between completions of successive units on a production line is called:

The Devon Tower graces the Oklahoma City skyline and is officially the tallest building in the state.The manufacturing process used to produce this jewel is most probably:

A collection of different departments must be visited by every new student on campus to take care of registration,housing,books,and other campus services.The placement of these departments within the university center is an example of a(n)________ layout.

________ gets its name from the fact that items are moved through the different manufacturing steps in groups.

A(n)________ is a highly automated batch process that can reduce the cost of making groups of similar products.

A batch process is less flexible than a production line and less efficient that a job shop.

The shorter the required takt time,the more workstations will be required to balance a production line.

As the degree of customer contact decreases,more of the service package is provided by the ________.

A manufacturer needs to produce 300 coffee pots per 8 hour day.The discrete tasks required to produce a coffee pot have been identified,timed in seconds,and ordered as indicated in the table.Sketch the precedence diagram and then assign tasks to workstations on the production line to achieve the required level of output.Break ties by assigning the longest task first.Determine the efficiency delay of your line balance.

Products that use standard components,but the final configuration of those components is customer-specific,are called make-to-order products.

A manager deciding where six departments could be located in a six-room office building has over 500 possible arrangements.

A cellular layout is another name for a functional layout.

According to the law of variability,the ________ the random variability either demanded of the process or inherent in the process itself or in the items processed,the ________ productive the process is.

An advantage of a production line process is:

A manufacturing process decision affects: