Question 1

Brainwriting sessions can be improved by:

Accepted Answer

A) limiting diversity of participants. 
B) insisting on literal language,not metaphors. 
C) assuming a "perfect world." 
D) not giving feedback. 
E) no stoppage or reflecting at any time during the session. 
A) limiting diversity of participants. 
B) insisting on literal language,not metaphors. 
C) assuming a "perfect world." 
D) not giving feedback. 
E) no stoppage or reflecting at any time during the session. C

Question 2

John attended a PADIL workshop.He is developing inquiry skills to:

Accepted Answer

A) improve interpersonal relationships. 
B) examine mental models. 
C) identify black or white events. 
D) minimize risk. 
E) understand motivation. 
A) improve interpersonal relationships. 
B) examine mental models. 
C) identify black or white events. 
D) minimize risk. 
E) understand motivation. B

Question 3

According to Vroom and Yetton,which of the following approaches to problem-solving is most manager-driven?

Accepted Answer

A) Facilitate 
B) Delegate 
C) Order 
D) Decide 
E) Challenge 
A) Facilitate 
B) Delegate 
C) Order 
D) Decide 
E) Challenge D

Question 4

Morgan is discussing a project rollout with his major suppliers as he begins the "_____________" PADIL stage.

Accepted Answer

A) problem 
B) alternatives 
C) decide 
D) implement 
E) learn 
A) problem 
B) alternatives 
C) decide 
D) implement 
E) learn

Question 5

Your cousin Vicky remodeled an old beach house last year.Vicky put on a new roof and shelled the driveway.This year,he needs to upgrade the electricity and replace most of the plumbing.You asked him,"Why don't you just sell?" Vicky waved a stack of invoices in your face and said,"I already put this much money into the place!" This statement is an example of the _______________ type of judgment error.

Accepted Answer

A) availability 
B) escalation of commitment 
C) anchoring and adjustment 
D) confirmation 
E) overconfidence 
A) availability 
B) escalation of commitment 
C) anchoring and adjustment 
D) confirmation 
E) overconfidence

Question 6

The question,"How will this change affect other things?" is critical to being effective in problem solving.In the problem framing PADIL step,this refers to a:

Accepted Answer

A) black or white fallacy test. 
B) satisficing sequence. 
C) bounded approach. 
D) systems approach. 
E) rational confidence level. 
A) black or white fallacy test. 
B) satisficing sequence. 
C) bounded approach. 
D) systems approach. 
E) rational confidence level.

Question 7

Satisficing:

Accepted Answer

A) results from choosing a wrong decision. 
B) is a perfect problem solution. 
C) replaces sensitivity in corporate decision making. 
D) is a result of bounded rationality. 
E) constantly leads to overconfidence. 
A) results from choosing a wrong decision. 
B) is a perfect problem solution. 
C) replaces sensitivity in corporate decision making. 
D) is a result of bounded rationality. 
E) constantly leads to overconfidence.

Question 8

At a recent management department meeting,faculty were given five Sticky Notes to write down their responses to the question,"What are the possible causes of so many student cuts in class?" After all the Sticky Notes were posted,the chairperson said,"These ten seem to deal with the attendance policy,these five talk about how hard it is to walk from one class to the next in the time allotted between classes,and these ten all say that tests don't cover lecture material." The management department was:

Accepted Answer

A) using an affinity diagram. 
B) creating a black and white fallacy. 
C) trying the Swiss Cheese technique. 
D) using a BOT chart. 
E) conducting an iceberg test. 
A) using an affinity diagram. 
B) creating a black and white fallacy. 
C) trying the Swiss Cheese technique. 
D) using a BOT chart. 
E) conducting an iceberg test.

Question 9

The essence of the fundamental attribution error is people tend to overattribute behavior to external rather than internal causes.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following warnings is a good defense for decision biases?

Accepted Answer

A) Do not jump to conclusions. 
B) Do not listen to advice from your friends. 
C) Do not look for nonsupporting evidence. 
D) Do not fall prey to confidence estimates and ranges. 
E) Do not ignore chance. 
A) Do not jump to conclusions. 
B) Do not listen to advice from your friends. 
C) Do not look for nonsupporting evidence. 
D) Do not fall prey to confidence estimates and ranges. 
E) Do not ignore chance.

Question 11

A manager should delegate a decision to subordinates if the decision outcome is of no significance to the organization and employee commitment does not impact the decision outcome.

Accepted Answer

A) True 
 B)False

Question 12

A manager may solve the wrong problem if the right stakeholders are not included in defining the problem to be solved.

Accepted Answer

A) True 
 B)False

Question 13

Give two examples of the judgment error of anchoring and adjustment.

Accepted Answer

Two examples of the judgment error of an

Question 14

Describe three myths of problem solving.

Accepted Answer

Some myths of problem-solving are:
•Taki

Question 15

Rational problem-solving skills are deficient in most young managers because:

Accepted Answer

A) most problems are complex,without clear definition. 
B) decision making is not needed until middle or executive management ranks. 
C) young managers have not yet learned to trust their first instincts. 
D) young managers are hesitant to act. 
E) effective problem-solving frameworks are too complex in form and concept. 
A) most problems are complex,without clear definition. 
B) decision making is not needed until middle or executive management ranks. 
C) young managers have not yet learned to trust their first instincts. 
D) young managers are hesitant to act. 
E) effective problem-solving frameworks are too complex in form and concept.

Question 16

You are a student of an organizational behavior (OB)course.You are not entirely convinced that the course content you are being taught is relevant to the real world and would like to see a revision of it.Perform a stakeholder analysis for this issue.

Accepted Answer

Stakeholder analysis is an essential too

Question 17

A productive failure is one that is regarded as an opportunity to learn.

Accepted Answer

A) True 
 B)False

Question 18

Problem-solving experts agree certain patterns that appear in BOTs can help to identify a systematic problem,one not likely to respond to a quick fix.

Accepted Answer

A) True 
 B)False

Question 19

List any three ways in which people solve the wrong problem precisely.

Accepted Answer

There are several ways in which people s

Question 20

Zack arrived late for a meeting this morning because there was a 20 -car pile-up on the beltway.Ryan,his manager,assumed Zack overslept because he partied too much last night.Which of the following statements is most accurate?

Accepted Answer

A) Ryan committed a fundamental attribution error. 
B) Zack committed a fundamental attribution error. 
C) Zack used the ladder of inference. 
D) Zack used the self-serving bias. 
E) Ryan used the self-serving bias. 
A) Ryan committed a fundamental attribution error. 
B) Zack committed a fundamental attribution error. 
C) Zack used the ladder of inference. 
D) Zack used the self-serving bias. 
E) Ryan used the self-serving bias.

Brainwriting sessions can be improved by:

John attended a PADIL workshop.He is developing inquiry skills to:

According to Vroom and Yetton,which of the following approaches to problem-solving is most manager-driven?

Morgan is discussing a project rollout with his major suppliers as he begins the "_____________" PADIL stage.

The question,"How will this change affect other things?" is critical to being effective in problem solving.In the problem framing PADIL step,this refers to a:

Satisficing:

The essence of the fundamental attribution error is people tend to overattribute behavior to external rather than internal causes.

Which of the following warnings is a good defense for decision biases?

A manager should delegate a decision to subordinates if the decision outcome is of no significance to the organization and employee commitment does not impact the decision outcome.

A manager may solve the wrong problem if the right stakeholders are not included in defining the problem to be solved.

Give two examples of the judgment error of anchoring and adjustment.

Describe three myths of problem solving.

Rational problem-solving skills are deficient in most young managers because:

You are a student of an organizational behavior (OB)course.You are not entirely convinced that the course content you are being taught is relevant to the real world and would like to see a revision of it.Perform a stakeholder analysis for this issue.

A productive failure is one that is regarded as an opportunity to learn.

Problem-solving experts agree certain patterns that appear in BOTs can help to identify a systematic problem,one not likely to respond to a quick fix.

List any three ways in which people solve the wrong problem precisely.

Zack arrived late for a meeting this morning because there was a 20 -car pile-up on the beltway.Ryan,his manager,assumed Zack overslept because he partied too much last night.Which of the following statements is most accurate?

Organizational Behavior and Your Personal Effectiveness

Managing Stress and Time

Making Ethical Decisions

Communication

Motivating Others

Managing Employee Performance

Using Power and Influence

Leading Others

Team Effectiveness

Resolving Conflict Through Negotiation and Mediation

Recruiting, Selecting, and Retaining Talent

Culture and Diversity

Making Change

Filters

Exam 3: Solving Problems

Brainwriting sessions can be improved by:

John attended a PADIL workshop.He is developing inquiry skills to:

According to Vroom and Yetton,which of the following approaches to problem-solving is most manager-driven?

Morgan is discussing a project rollout with his major suppliers as he begins the "_____________" PADIL stage.

The question,"How will this change affect other things?" is critical to being effective in problem solving.In the problem framing PADIL step,this refers to a:

Satisficing:

The essence of the fundamental attribution error is people tend to overattribute behavior to external rather than internal causes.

Which of the following warnings is a good defense for decision biases?

A manager should delegate a decision to subordinates if the decision outcome is of no significance to the organization and employee commitment does not impact the decision outcome.

A manager may solve the wrong problem if the right stakeholders are not included in defining the problem to be solved.

Give two examples of the judgment error of anchoring and adjustment.

Describe three myths of problem solving.

Rational problem-solving skills are deficient in most young managers because:

You are a student of an organizational behavior (OB)course.You are not entirely convinced that the course content you are being taught is relevant to the real world and would like to see a revision of it.Perform a stakeholder analysis for this issue.

A productive failure is one that is regarded as an opportunity to learn.

Problem-solving experts agree certain patterns that appear in BOTs can help to identify a systematic problem,one not likely to respond to a quick fix.

List any three ways in which people solve the wrong problem precisely.

Zack arrived late for a meeting this morning because there was a 20 -car pile-up on the beltway.Ryan,his manager,assumed Zack overslept because he partied too much last night.Which of the following statements is most accurate?

Organizational Behavior and Your Personal Effectiveness

Managing Stress and Time

Making Ethical Decisions

Communication

Motivating Others

Managing Employee Performance

Using Power and Influence

Leading Others

Team Effectiveness

Resolving Conflict Through Negotiation and Mediation

Recruiting, Selecting, and Retaining Talent

Culture and Diversity

Making Change

Filters