Chat with AIExam 11: Resolving Conflict Through Negotiation and Mediation
Research shows that people in conflict with a boss are least likely to:
(41) 
VerifiedA
When is it appropriate to use the compromising style of managing conflict?
(32) VerifiedIf the conflict involves scarce resources that cannot be expanded,then some form of compromise is usually required to reach a fair outcome.Compromise is also most appropriate when the conflict has significant role factors.Compromise also works to obtain temporary solutions when some interim action must be taken but future study is required.It is also a good way to arrive at solutions when you are under time pressure.As a last resort,compromise also can be utilized when previous attempts at collaboration or competition are unsuccessful.
Explain how helping the parties negotiate is part of the mediation process.
(37) VerifiedA good mediator should help the parties toward a win-win solution.To help the parties negotiate,the mediator should:
•Ask each party to list alternative possibilities for a settlement.
•Restate and summarize each alternative.
•Check with each party on the workability of each alternative.
•Restate whether the alternative is workable.
•In an impasse,suggest other alternatives.
•Note the amount of progress already made,to show that success is likely.
•If the impasse continues,suggest a break or a second mediation session.
•Encourage them to select the alternative that appears to be workable.
•Increase their understanding by rephrasing the alternative.
•Help them plan a course of action to implement the alternative.
Which are the two important lessons to learn about the leverage of legitimacy?
(35) The basic idea behind using the wince tactic is to let your counterpart put on their show,while you stay focused on your own interests.
(46) Which of the following statements is a negative effect of conflict?
(37) Due to budget restrictions,a business school could afford to hire only one new faculty member for the next academic year.However,the school needed additional faculty members in both finance and marketing.Two hours into a heated meeting with the department chairpersons,the dean excused herself saying she had another meeting to attend to.What conflict management style did the dean use?
(40) To help parties involved trust a mediator,the mediator should:
(42) Silence is a common tactic used when a party does not like what his counterpart has said/offered.
(45) One of the outcomes of a successful negotiation is that all parties believe they have made a good deal.
(28) Dan decided that the conflict situation he is facing with his boss is low in issue importance.He needs to resolve this conflict fairly quickly and stay on the boss's good side.What conflict management style should he use?
(42) The trial balloon tactic presents a question designed to assess your negotiating counterpart's position without giving away your plans.
(34) An effective mediator seeks to understand the underlying interests of each party.
(36) Wincing at the right time can save you a great deal of money and gain you much better terms in some cases.
(41) Define the five factors that come into play and give rise to conflicts in an organization.
(34) Which of the following indicators shows that a party will be competitive,rather than cooperative,during negotiations?
(44) What are the key points to be kept in mind in order to use the competitive approach effectively?
(38) Win-win negotiations are characterized by a focus on differences,rather than common interests.
(36) 
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