Exam 7: Managing Conflict

Which of the following is part of a general framework for collaborative problem solving?

Your company is downsizing.If you advocate a plan to lay off employees equally from each department (10 percent from marketing,10 percent from production,etc.),which response to conflict are you using?

What would conflicts between people in the production and sales departments likely be based on?

Although distributive negotiators assume an adversarial,competitive posture,the distributive perspective focuses on finding the best solution for both parties,rather than picking between the parties' preferred solutions.

If the issue is moderately important to all parties,time is not an issue,but the ongoing relationship has a certain level of importance,which conflict response should be used?

Interpersonal problems don't get resolved,resulting in high levels of frustration.You probably used which approach to resolve conflicts?

Marla's co-worker,Peter,has failed to meet a deadline of providing her with information for a presentation.Marla's first step in discussing this problem with Peter should be to encourage a two-way discussion.

When mediating a conflict,when is meeting separately with the parties useful?

With regard to conflict,the task of an effective manager is to encourage conflict as a means to get a high level of performance from subordinates.

A recent trend is an increasing acceptance of the intellectual value of conflict accompanied by a tendency to embrace it as a means to achieve organizational goals.

Research study results suggest (1)Asian cultures prefer accommodating and forcing more than Western cultures,(2)Americans prefer avoiding more than Asian cultures,and (3)compromise is the most preferred style across cultures.Which statements are correct?

The problem is likely to be resolved.Also,all parties involved are committed to the solution and satisfied that they have been treated fairly.You probably utilized which conflict approach?

The difference between distributive negotiation strategies and integrative negotiation strategies is that (1)distributive strategies focus on expanding the pie and integrative strategies focus on dividing the pie,(2)distributive strategies focus on dividing the pie and integrative strategies on expanding the pie,and (3)distributive strategies rely sometimes on the compromise approach and integrative strategies rely on the collaborating approach.Which statements are correct?

You feel vindicated,but others may feel defeated and possibly humiliated.The approach you probably used to resolve the conflict is forcing.

A manager remarks,"In the problem-solving climate,it is important for the initiator's comment to be brief and to the point.The longer the opening statement,the longer it will take the two parties to work through their problem." What should you do?

If you present a problem to someone,and he/she gets the general drift of your message but fails to comprehend how serious the problem is to you,what should you do?

A person is probably an ineffective conflict manager if she/he (1)chooses an approach to resolve conflict based on an assessment of the situation,(2)relies on one or two strategies regardless of changing circumstances,and (3)implements the collaborative approach too often.Which statements are true of ineffective conflict management?

Downsizing encourages which type of interpersonal conflict?

If the norm in the office is "to go along to get along," which conflict response is being utilized?

The four sources of conflict are (1)personality-defect,(2)informational deficiency,(3)role incompatibility,and (4)environmental stress.Which sources are correct?