Exam 17: The Management and Control of Quality

According to the text, which of the following items is not considered a broad guideline that can be used in the construction of a comprehensive framework (or system) for the management and control of performance quality?

What is the processing cycle efficiency (PCE) for this order (rounded)?

In a Cost of Quality (COQ) report, costs to acquire and install training equipment would be classified as:

Which of the following would not be expected in response to a move to a Just-in-Time (JIT) production philosophy?

Provide four reasons why both internal and external nonfinancial measures of quality are integral components of a comprehensive system for managing and controlling quality.

The term performance quality refers to:

Jordan Company manufactures doors and maintains a Cost-of-Quality (COQ) reporting system. Classify each of the following quality-related costs as a prevention cost, an appraisal cost, an internal failure cost, an external failure cost, or none of the above. (a) Retesting of reworked products (b) Downtime due to quality problems (c) Analysis of the cause of defects in production (d) Depreciation of test equipment (e) Warranty repairs (f) Lost sales arising from a reputation for poor quality (g) Quality circles (h) Rework direct manufacturing labor and overhead (i) Net cost of spoilage (j) Technical support provided to suppliers (k) Audits of the effectiveness of the quality system (l) Plant utilities in the inspection area

Which of the following is not one of the five principles of lean manufacturing?

Which of the following is not a nonfinancial quality metric?

Listed below are selected line items from the Cost of Quality (COQ) report for Watson Products for last month: What was Watson's total prevention and appraisal cost for last month?

The Taguchi Quality Loss Function (QLF) demonstrates that as the quality measure of a product declines, the loss due to quality defects:

Which of the following statements about nonfinancial indicators of quality is not true?

Cycle time efficiency is:

Explain what is meant by the term "net promoter score" and what relevance this metric has in terms of the goal of developing a comprehensive framework for managing and controlling quality.

Value stream income statements, which are part of a lean accounting system, have all of the following characteristics except:

How much are internal failure costs projected to change?

In a Cost-of-Quality (COQ) reporting framework, the "cost of nonconformance" includes:

A tool that can be used to identify potential causes of failures or defects is a:

As noted in the text, a comprehensive framework for managing and controlling quality contains both financial and non-financial performance indicators (metrics). Provide four (4) examples of internal quality metrics and four (4) examples of external (i.e., customer-based) non-financial quality metrics.

What is the cost coefficient, k, in the Taguchi loss function for this company?