Exam 3: Design of Products and Services

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Specialized design firms tend to have highly developed processes that support the needs of particular industries.

(True/False)
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One of the methodologies that can aid in designing a new product for customers is a house of quality matrix.

(True/False)
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Because ecodesigned products are innovative and have better environmental performance, they can be of a slightly lesser quality than the market standard.

(True/False)
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Most purchasers of electronic products cannot fully operate them and use only a small number of the available features.

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One of the major benefits of DFMA is that products are designed that customers will want.

(True/False)
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A competency is not core if it is easy for competitors to imitate.

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The ecodesign approach focuses exclusively on the design and commercial launch phases of the product's life cycle.

(True/False)
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A key tool of a quality function deployment team is the house of quality matrix.

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One goal of having a core competency is to do something better than anyone else.

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Describe what rapid prototyping is and where it is particularly useful in the development process.

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Quality function deployment is an engineering analysis whose purpose is to simplify products and processes.

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Which of the following is primarily used to help design products that will connect product attributes with customer desires?

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Ecodesign replaces one or more of the other requirements considered in the design process.

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The "house of quality" matrix is a technique that relates customer requirements to concrete operating or engineering goals.

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Which of the following is not a typical phases of product development?

(Multiple Choice)
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The most basic categories of cash flow for a typical new product do not include:

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Value analysis/value engineering has as its objective to increase product quality and reduce costs.

(True/False)
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Target customers are specified during "Phase 0: Planning" of the generic product development process.

(True/False)
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A key decision point in the generic development process during "Phase 4: Testing and Refinement" is concept approval.

(True/False)
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The main purpose of concurrent engineering is to improve product quality.

(True/False)
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