Question 1

The pressure to conform:

Accepted Answer

A) has no effect on team decision making. 
B) can influence the decision preferences of team members even when the pressure is subtle. 
C) is the main cause of group polarization. 
D) is the main cause of production blocking. 
E) has none of these effects or characteristics. 
A) has no effect on team decision making. 
B) can influence the decision preferences of team members even when the pressure is subtle. 
C) is the main cause of group polarization. 
D) is the main cause of production blocking. 
E) has none of these effects or characteristics.

Question 2

One problem with electronic brainstorming is that it:

Accepted Answer

A) allows for too much socializing during the decision-making process. 
B) is too structured and impersonal for some decision makers. 
C) does not allow participants to contribute their ideas regarding the problem or issue. 
D) does not minimize evaluation apprehension. 
E) takes much longer than traditional decision making. 
A) allows for too much socializing during the decision-making process. 
B) is too structured and impersonal for some decision makers. 
C) does not allow participants to contribute their ideas regarding the problem or issue. 
D) does not minimize evaluation apprehension. 
E) takes much longer than traditional decision making.

Question 3

Electronic brainstorming relies mainly on email and electronic chat rooms to make decisions.

Accepted Answer

A) True 
 B)False

Question 4

Social identity theory partly explains why people join informal groups.

Accepted Answer

A) True 
 B)False

Question 5

Which of these statements about teams is FALSE?

Accepted Answer

A) All groups are teams. 
B) Teams are held together by their interdependence and need for collaboration to fulfill goals. 
C) Team members perceive themselves as a social entity within the organization. 
D) Team members influence each other,although some members are more influential than others. 
E) All teams exist to fulfill some purpose. 
A) All groups are teams. 
B) Teams are held together by their interdependence and need for collaboration to fulfill goals. 
C) Team members perceive themselves as a social entity within the organization. 
D) Team members influence each other,although some members are more influential than others. 
E) All teams exist to fulfill some purpose.

Question 6

Which of he following is NOT a stage of team development?

Accepted Answer

A) performing. 
B) storming. 
C) norming. 
D) conforming. 
E) forming. 
A) performing. 
B) storming. 
C) norming. 
D) conforming. 
E) forming.

Question 7

Teams are groups of two or more people who have equal influence over each other regarding the team's goals and means of achieving those goals.

Accepted Answer

A) True 
 B)False

Question 8

Team success,team size,and member similarity are three:

Accepted Answer

A) of the main factors influencing team cohesiveness. 
B) ways to change team norms. 
C) elements of the organizational and team environment. 
D) of the main causes of social loafing. 
E) ways to minimize teambuilding. 
A) of the main factors influencing team cohesiveness. 
B) ways to change team norms. 
C) elements of the organizational and team environment. 
D) of the main causes of social loafing. 
E) ways to minimize teambuilding.

Question 9

Teams typically provide better customer service.

Accepted Answer

A) True 
 B)False

Question 10

Several customer service teams in your organization have dysfunctional norms in which they don't pro-actively ask clients whether they would like to try certain new services.If you were given the opportunity to form a new customer service team,which of the following would remove or avoid forming this dysfunctional norm?

Accepted Answer

A) Soon after the team members are selected,you clearly state the norm that team members should pro-actively ask clients to consider other services. 
B) You select employees who do not accept the dysfunctional norm. 
C) You introduce a team-based reward system that explicitly discourages the dysfunctional norm. 
D) If team members are regularly forgetting to ask clients to consider other services,then you would explicitly talk to them about the problems and dangers of this dysfunctional norm. 
E) All of these actions would remove or avoid forming this dysfunctional norm. 
A) Soon after the team members are selected,you clearly state the norm that team members should pro-actively ask clients to consider other services. 
B) You select employees who do not accept the dysfunctional norm. 
C) You introduce a team-based reward system that explicitly discourages the dysfunctional norm. 
D) If team members are regularly forgetting to ask clients to consider other services,then you would explicitly talk to them about the problems and dangers of this dysfunctional norm. 
E) All of these actions would remove or avoid forming this dysfunctional norm.

Question 11

Employees working in a department would be considered a team only when:

Accepted Answer

A) they operate without any supervisor. 
B) everyone in the department has the same set of skills. 
C) they are interdependent and coordinate work activities. 
D) they are all located in the same physical area. 
E) all of these conditions exist. 
A) they operate without any supervisor. 
B) everyone in the department has the same set of skills. 
C) they are interdependent and coordinate work activities. 
D) they are all located in the same physical area. 
E) all of these conditions exist.

Question 12

Highly cohesive teams invariably perform organizational objectives better than teams with moderate or low cohesiveness.

Accepted Answer

A) True 
 B)False

Question 13

Two features that distinguish virtual teams from conventional teams are:

Accepted Answer

A) size and heterogeneity. 
B) lack of co-location and dependence on information technology. 
C) joint optimization and primary work unit. 
D) norms and trust. 
E) None of these factors distinguishes virtual teams from conventional teams. 
A) size and heterogeneity. 
B) lack of co-location and dependence on information technology. 
C) joint optimization and primary work unit. 
D) norms and trust. 
E) None of these factors distinguishes virtual teams from conventional teams.

Question 14

An important rule in brainstorming is that no one is allowed to evaluate or criticize another team member's ideas.

Accepted Answer

A) True 
 B)False

Question 15

Virtual teams are best described as:

Accepted Answer

A) groups of employees who are almost (virtually)identical to each other in skills and values. 
B) cross-functional groups of employees that operate across space,time and organizational boundaries. 
C) formal work teams in which most members do not feel that they are really part of the team. 
D) informal groups that meet only in cyberspace. 
E) groups of employees from different departments who are located near each other. 
A) groups of employees who are almost (virtually)identical to each other in skills and values. 
B) cross-functional groups of employees that operate across space,time and organizational boundaries. 
C) formal work teams in which most members do not feel that they are really part of the team. 
D) informal groups that meet only in cyberspace. 
E) groups of employees from different departments who are located near each other.

Question 16

Some informal groups exist primarily to satisfy the drive to bond.

Accepted Answer

A) True 
 B)False

Question 17

Diverse teams tend to be more effective than homogeneous teams on tasks requiring a high degree of cooperation and coordination.

Accepted Answer

A) True 
 B)False

Question 18

Globalization and knowledge management have made __________ necessary for organizations to remain competitive.

Accepted Answer

A) groupthink 
B) virtual teams 
C) command-and-control management 
D) Delphi method 
E) None of these are necessary as a result of globalization and knowledge management. 
A) groupthink 
B) virtual teams 
C) command-and-control management 
D) Delphi method 
E) None of these are necessary as a result of globalization and knowledge management.

Question 19

Liam works with four other accounting professionals as a team within one company.Liam doesn't particularly agree with many of his teammates' ideas,such as leaving work early and failing to double-check some account entries.However,he works comfortably with the group because their behaviour and decisions are predictable.What foundation of trust does Liam have in this team?

Accepted Answer

A) Calculus-based 
B) Identification-based 
C) Knowledge-based 
D) Evaluation-based 
E) Liam has no trust at all in this team. 
A) Calculus-based 
B) Identification-based 
C) Knowledge-based 
D) Evaluation-based 
E) Liam has no trust at all in this team.

Question 20

Compared to people in low-cohesion teams,members of high-cohesion teams:

Accepted Answer

A) are less motivated to maintain their membership. 
B) are more likely to resolve conflicts swiftly and effectively. 
C) are less sensitive to each other's needs. 
D) are less likely to share information with each other. 
E) tend to experience all of these results. 
A) are less motivated to maintain their membership. 
B) are more likely to resolve conflicts swiftly and effectively. 
C) are less sensitive to each other's needs. 
D) are less likely to share information with each other. 
E) tend to experience all of these results.

The pressure to conform:

One problem with electronic brainstorming is that it:

Electronic brainstorming relies mainly on email and electronic chat rooms to make decisions.

Social identity theory partly explains why people join informal groups.

Which of these statements about teams is FALSE?

Which of he following is NOT a stage of team development?

Teams are groups of two or more people who have equal influence over each other regarding the team's goals and means of achieving those goals.

Team success,team size,and member similarity are three:

Teams typically provide better customer service.

Employees working in a department would be considered a team only when:

Highly cohesive teams invariably perform organizational objectives better than teams with moderate or low cohesiveness.

Two features that distinguish virtual teams from conventional teams are:

An important rule in brainstorming is that no one is allowed to evaluate or criticize another team member's ideas.

Virtual teams are best described as:

Some informal groups exist primarily to satisfy the drive to bond.

Diverse teams tend to be more effective than homogeneous teams on tasks requiring a high degree of cooperation and coordination.

Globalization and knowledge management have made __________ necessary for organizations to remain competitive.

Compared to people in low-cohesion teams,members of high-cohesion teams:

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 8: Team Dynamics

The pressure to conform:

One problem with electronic brainstorming is that it:

Electronic brainstorming relies mainly on email and electronic chat rooms to make decisions.

Social identity theory partly explains why people join informal groups.

Which of these statements about teams is FALSE?

Which of he following is NOT a stage of team development?

Teams are groups of two or more people who have equal influence over each other regarding the team's goals and means of achieving those goals.

Team success,team size,and member similarity are three:

Teams typically provide better customer service.

Employees working in a department would be considered a team only when:

Highly cohesive teams invariably perform organizational objectives better than teams with moderate or low cohesiveness.

Two features that distinguish virtual teams from conventional teams are:

An important rule in brainstorming is that no one is allowed to evaluate or criticize another team member's ideas.

Virtual teams are best described as:

Some informal groups exist primarily to satisfy the drive to bond.

Diverse teams tend to be more effective than homogeneous teams on tasks requiring a high degree of cooperation and coordination.

Globalization and knowledge management have made __________ necessary for organizations to remain competitive.

Compared to people in low-cohesion teams,members of high-cohesion teams:

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters