Question 1

Effective and efficient supply chain management systems can enable an organization to decrease the power of its buyers.

Accepted Answer

A) True 
 B)False  True

Question 2

Describe SCM,CRM,and ERP and the differences among them.

Accepted Answer

Supply chain management (SCM)involves the management of information flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability.Customer relationship management (CRM)involves managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability.Enterprise resource planning (ERP)integrates all departments and functions throughout an organization into a single IT system so that employees can make enterprise-wide decisions by viewing enterprise-wide information on all business operations.SCM systems focus specifically on suppliers.CRM systems focus specifically on customers.ERP systems focus on everything,all processes,departments,and operations for an enterprise.

Question 3

Supply chain _________ is the product delivery processes and elements,including orders,warehouses,carriers,defective product returns,and invoicing.

Accepted Answer

Logistics

Question 4

Which of the following defines supply chain operations?

Accepted Answer

A)  The schedule for production activities, including testing, packaging, and preparation for delivery. 
B)  The product delivery processes and elements, including orders, warehouses, carriers, defective product returns, and invoicing. 
C)  The strategy for managing all the resources required to meet customer demand for all products and services. 
D)  The partners chosen to deliver finished products, raw materials, and services, including pricing, delivery, and payment processes, along with partner relationship monitoring metrics. 
A)  The schedule for production activities, including testing, packaging, and preparation for delivery. 
B)  The product delivery processes and elements, including orders, warehouses, carriers, defective product returns, and invoicing. 
C)  The strategy for managing all the resources required to meet customer demand for all products and services. 
D)  The partners chosen to deliver finished products, raw materials, and services, including pricing, delivery, and payment processes, along with partner relationship monitoring metrics.

Question 5

Which of the following can a customer use to contact an organization?

Accepted Answer

A)  Telephone. 
B)  Email. 
C)  Web access. 
D)  All of these. 
A)  Telephone. 
B)  Email. 
C)  Web access. 
D)  All of these.

Question 6

A business process is the analysis and redesign of workflow within and between enterprises.

Accepted Answer

A) True 
 B)False

Question 7

What is enterprise resource planning?

Accepted Answer

A)  The analysis and redesign of workflow within and between enterprises. 
B)  A standardized set of activities that accomplish a specific task, such as processing a customer's order. 
C)  Integrates all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprise-wide information on all business operations. 
D)  Involves managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability. 
A)  The analysis and redesign of workflow within and between enterprises. 
B)  A standardized set of activities that accomplish a specific task, such as processing a customer's order. 
C)  Integrates all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprise-wide information on all business operations. 
D)  Involves managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability.

Question 8

Walmart and Procter and Gamble implemented a tremendously successful SCM system.The system linked Walmart's _____________ centers directly to Procter and Gamble's _____________ centers.

Accepted Answer

A)  Manufacturing, distribution 
B)  Distribution, manufacturing 
C)  Stores, distribution 
D)  Distribution, retail 
A)  Manufacturing, distribution 
B)  Distribution, manufacturing 
C)  Stores, distribution 
D)  Distribution, retail

Question 9

All of the following are part of the four basic components of supply chain management except:

Accepted Answer

A)  Supply chain strategy 
B)  Supply chain customers 
C)  Supply chain partners 
D)  Supply chain logistics 
A)  Supply chain strategy 
B)  Supply chain customers 
C)  Supply chain partners 
D)  Supply chain logistics

Question 10

Supply chain _________ is the schedule for production activities,including testing,packaging,and preparation for delivery.

Accepted Answer

The answer of Supply chain _________ is the schedule for...

Question 11

Eddie Bauer has successfully used CRM to collect information through customers' transactions and analyze the information to determine the best way to market to each individual customer.

Accepted Answer

A) True 
 B)False

Question 12

In terms of Porter's Five-Forces Model,explain the benefits an organization can receive from implementing an efficient and effective SCM system.

Accepted Answer

Decrease the power of its buyers,increas

Question 13

Identify how an organization can use business process reengineering to improve its business.

Accepted Answer

The purpose of BPR is to make all your p

Question 14

What can effective and efficient supply chain management systems enable an organization to accomplish?

Accepted Answer

A)  Increase the power of its buyers. 
B)  Increase its supplier power. 
C)  Increase switching costs to increase the threat of substitute products or services. 
D)  All of these. 
A)  Increase the power of its buyers. 
B)  Increase its supplier power. 
C)  Increase switching costs to increase the threat of substitute products or services. 
D)  All of these.

Question 15

Which of the following is an organizational result from an effective and efficient supply chain management system?

Accepted Answer

A)  Decrease the power of its buyers. 
B)  Create entry barriers, thereby reducing the threat of new entrants. 
C)  Increase efficiencies while seeking a competitive advantage through cost leadership. 
D)  All of these. 
A)  Decrease the power of its buyers. 
B)  Create entry barriers, thereby reducing the threat of new entrants. 
C)  Increase efficiencies while seeking a competitive advantage through cost leadership. 
D)  All of these.

Question 16

Which of the following is not a valid way that a CRM system can collect information?

Accepted Answer

A)  Accounting system. 
B)  Order fulfillment system. 
C)  Inventory system. 
D)  Customer's personal computer. 
A)  Accounting system. 
B)  Order fulfillment system. 
C)  Inventory system. 
D)  Customer's personal computer.

Question 17

What does supply chain management involve?

Accepted Answer

A)  The management of production material flows between and among stages in a supply chain to maximize total supply chain efficiency. 
B)  The management of information flows between and among stages in a supply chain to maximize total supply chain costs. 
C)  The management of information flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability. 
D)  None of these. 
A)  The management of production material flows between and among stages in a supply chain to maximize total supply chain efficiency. 
B)  The management of information flows between and among stages in a supply chain to maximize total supply chain costs. 
C)  The management of information flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability. 
D)  None of these.

Question 18

Which of the following defines supply chain partners?

Accepted Answer

A)  The schedule for production activities, including testing, packaging, and preparation for delivery. 
B)  The product delivery processes and elements, including orders, warehouses, carriers, defective product returns, and invoicing. 
C)  The strategy for managing all the resources required to meet customer demand for all products and services. 
D)  The partners chosen to deliver finished products, raw materials, and services, including pricing, delivery, and payment processes, along with partner relationship monitoring metrics. 
A)  The schedule for production activities, including testing, packaging, and preparation for delivery. 
B)  The product delivery processes and elements, including orders, warehouses, carriers, defective product returns, and invoicing. 
C)  The strategy for managing all the resources required to meet customer demand for all products and services. 
D)  The partners chosen to deliver finished products, raw materials, and services, including pricing, delivery, and payment processes, along with partner relationship monitoring metrics.

Question 19

What is the purpose of business process reengineering?

Accepted Answer

A)  To make all business processes the best-in-class. 
B)  To make all employees the best-in-class. 
C)  To make all business partners the best-in-class. 
D)  All of these. 
A)  To make all business processes the best-in-class. 
B)  To make all employees the best-in-class. 
C)  To make all business partners the best-in-class. 
D)  All of these.

Question 20

Supply chain _________ is the strategy for managing all the resources required to meet customer demand for all products and services.

Accepted Answer

The answer of Supply chain _________ is the strategy for...

Effective and efficient supply chain management systems can enable an organization to decrease the power of its buyers.

Describe SCM,CRM,and ERP and the differences among them.

Supply chain _________ is the product delivery processes and elements,including orders,warehouses,carriers,defective product returns,and invoicing.

Which of the following defines supply chain operations?

Which of the following can a customer use to contact an organization?

A business process is the analysis and redesign of workflow within and between enterprises.

What is enterprise resource planning?

Walmart and Procter and Gamble implemented a tremendously successful SCM system.The system linked Walmart's _ centers directly to Procter and Gamble's _ centers.

All of the following are part of the four basic components of supply chain management except:

Supply chain _________ is the schedule for production activities,including testing,packaging,and preparation for delivery.

Eddie Bauer has successfully used CRM to collect information through customers' transactions and analyze the information to determine the best way to market to each individual customer.

In terms of Porter's Five-Forces Model,explain the benefits an organization can receive from implementing an efficient and effective SCM system.

Identify how an organization can use business process reengineering to improve its business.

What can effective and efficient supply chain management systems enable an organization to accomplish?

Which of the following is an organizational result from an effective and efficient supply chain management system?

Which of the following is not a valid way that a CRM system can collect information?

What does supply chain management involve?

Which of the following defines supply chain partners?

What is the purpose of business process reengineering?

Supply chain _________ is the strategy for managing all the resources required to meet customer demand for all products and services.

Business Driven Technology

Identifying Competitive Advantages

Measuring the Success of Strategic Initiatives

Organizational Structures That Support Strategic Initiatives

Valuing Organizational Information

Storing Organizational Information Databases

Accessing Organizational Information Data Warehouse

Enabling the Organization Decision Making

Extending the Organization Supply Chain Management

Building a Customer-Centric Organization Customer Relationship Management

Integrating the Organization From End-To-End Enterprise Resource Planning

Creating Innovative Organizations

E-Business

Creating Collaborative Partnerships

Integrating Wireless Technology in Business

Building Software to Support an Agile Organization

Managing Organizational Projects

Outsourcing in the 21st Century

Developing a 21st-Century Organization

Filters

Exam 3: Strategic Initiatives for Implementing Competitive Advantages

Effective and efficient supply chain management systems can enable an organization to decrease the power of its buyers.

Describe SCM,CRM,and ERP and the differences among them.

Supply chain _________ is the product delivery processes and elements,including orders,warehouses,carriers,defective product returns,and invoicing.

Which of the following defines supply chain operations?

Which of the following can a customer use to contact an organization?

A business process is the analysis and redesign of workflow within and between enterprises.

What is enterprise resource planning?

Walmart and Procter and Gamble implemented a tremendously successful SCM system.The system linked Walmart's _____________ centers directly to Procter and Gamble's _____________ centers.

All of the following are part of the four basic components of supply chain management except:

Supply chain _________ is the schedule for production activities,including testing,packaging,and preparation for delivery.

Eddie Bauer has successfully used CRM to collect information through customers' transactions and analyze the information to determine the best way to market to each individual customer.

In terms of Porter's Five-Forces Model,explain the benefits an organization can receive from implementing an efficient and effective SCM system.

Identify how an organization can use business process reengineering to improve its business.

What can effective and efficient supply chain management systems enable an organization to accomplish?

Which of the following is an organizational result from an effective and efficient supply chain management system?

Which of the following is not a valid way that a CRM system can collect information?

What does supply chain management involve?

Which of the following defines supply chain partners?

What is the purpose of business process reengineering?

Supply chain _________ is the strategy for managing all the resources required to meet customer demand for all products and services.

Business Driven Technology

Identifying Competitive Advantages

Measuring the Success of Strategic Initiatives

Organizational Structures That Support Strategic Initiatives

Valuing Organizational Information

Storing Organizational Information Databases

Accessing Organizational Information Data Warehouse

Enabling the Organization Decision Making

Extending the Organization Supply Chain Management

Building a Customer-Centric Organization Customer Relationship Management

Integrating the Organization From End-To-End Enterprise Resource Planning

Creating Innovative Organizations

E-Business

Creating Collaborative Partnerships

Integrating Wireless Technology in Business

Building Software to Support an Agile Organization

Managing Organizational Projects

Outsourcing in the 21st Century

Developing a 21st-Century Organization

Filters

Walmart and Procter and Gamble implemented a tremendously successful SCM system.The system linked Walmart's _ centers directly to Procter and Gamble's _ centers.