Question 1

Business process reengineering is the analysis and _________ of workflow within and between enterprises.

Accepted Answer

The answer of Business process reengineering is the analysis and...

Question 2

What is business process reengineering?

Accepted Answer

A)  The analysis and redesign of workflow within and between enterprises. 
B)  A standardized set of activities that accomplish as specific task, such as processing a customer's order. 
C)  Integrates all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprise-wide information on all business operations. 
D)  None of these. 
A)  The analysis and redesign of workflow within and between enterprises. 
B)  A standardized set of activities that accomplish as specific task, such as processing a customer's order. 
C)  Integrates all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprise-wide information on all business operations. 
D)  None of these.

Question 3

Supply chain management involves the management of ___________ flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability.

Accepted Answer

The answer of Supply chain management involves the management of...

Question 4

Progressive Insurance used CRM to revamp its insurance claims process.

Accepted Answer

A) True 
 B)False

Question 5

What is CRM?

Accepted Answer

A)  A strategy. 
B)  A technology. 
C)  Both a technology and a strategy. 
D)  Neither a technology nor a strategy. 
A)  A strategy. 
B)  A technology. 
C)  Both a technology and a strategy. 
D)  Neither a technology nor a strategy.

Question 6

What is a business process?

Accepted Answer

A)  The analysis and redesign of workflow within and between enterprises. 
B)  A standardized set of activities that accomplish a specific task, such as processing a customer's order. 
C)  Integrates all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprise-wide information on all business operations. 
D)  None of these. 
A)  The analysis and redesign of workflow within and between enterprises. 
B)  A standardized set of activities that accomplish a specific task, such as processing a customer's order. 
C)  Integrates all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprise-wide information on all business operations. 
D)  None of these.

Question 7

Enterprise resource planning systems ______________ all departments and functions throughout an organization into a single IT system.

Accepted Answer

The answer of Enterprise resource planning systems ______________ all departments...

Question 8

Customer relationship management involves ______________ all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability.

Accepted Answer

The answer of Customer relationship management involves ______________ all aspects...

Question 9

Summarize why CRM is more than just technology and must be embraced on an enterprise-wide level,along with the types of things an organization can determine when using a CRM system.

Accepted Answer

CRM is not just technology,but a strateg

Question 10

Supply chain ________ are the partners chosen to deliver finished products,raw materials,and services,including pricing,delivery,and payment processes,along with partner relationship monitoring metrics.

Accepted Answer

The answer of Supply chain ________ are the partners chosen...

Question 11

What is the key word in ERP?

Accepted Answer

A)  Enterprise. 
B)  Resource. 
C)  Planning. 
D)  All of these. 
A)  Enterprise. 
B)  Resource. 
C)  Planning. 
D)  All of these.

Question 12

Explain the goal of enterprise resource planning.

Accepted Answer

Enterprise resource planning systems pro

Question 13

List and describe the four components of supply chain management.

Accepted Answer

(1)Supply chain strategy is the strategy

Question 14

Which type of system did Saab implement to gain a competitive advantage?

Accepted Answer

A)  SCM 
B)  CRM 
C)  BPR 
D)  ERP 
A)  SCM 
B)  CRM 
C)  BPR 
D)  ERP

Question 15

What type of system did Kaiser Permanente implement in order to improve and prolong the lives of diabetics?

Accepted Answer

A)  Supply chain management. 
B)  Customer relationship management. 
C)  Enterprise resource planning. 
D)  All of these. 
A)  Supply chain management. 
B)  Customer relationship management. 
C)  Enterprise resource planning. 
D)  All of these.

Question 16

Supply chain strategy,supply chain partners,supply chain operation,and supply chain logistics are the four basic components of supply chain management.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following defines supply chain logistics?

Accepted Answer

A)  The schedule for production activities, including testing, packaging, and preparation for delivery. 
B)  The product delivery processes and elements, including orders, warehouses, carriers, defective product returns, and invoicing. 
C)  The strategy for managing all the resources required to meet customer demand for all products and services. 
D)  The partners chosen to deliver finished products, raw materials, and services, including pricing, delivery, and payment processes, along with partner relationship monitoring metrics. 
A)  The schedule for production activities, including testing, packaging, and preparation for delivery. 
B)  The product delivery processes and elements, including orders, warehouses, carriers, defective product returns, and invoicing. 
C)  The strategy for managing all the resources required to meet customer demand for all products and services. 
D)  The partners chosen to deliver finished products, raw materials, and services, including pricing, delivery, and payment processes, along with partner relationship monitoring metrics.

Question 18

Which company used BPR to change its industry by implementing a mobile claims process?

Accepted Answer

A)  Saab. 
B)  Progressive Insurance. 
C)  Trek. 
D)  Charles Schwab. 
A)  Saab. 
B)  Progressive Insurance. 
C)  Trek. 
D)  Charles Schwab.

Question 19

Customer relationship management involves managing all aspects of a customer's relationship with an organization.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following defines supply chain strategy?

Accepted Answer

A)  The schedule for production activities, including testing, packaging, and preparation for delivery. 
B)  The product delivery processes and elements, including orders, warehouses, carriers, defective product returns, and invoicing. 
C)  The strategy for managing all the resources required to meet customer demand for all products and services. 
D)  The partners chosen to deliver finished products, raw materials, and services, including pricing, delivery, and payment processes, along with partner relationship monitoring metrics. 
A)  The schedule for production activities, including testing, packaging, and preparation for delivery. 
B)  The product delivery processes and elements, including orders, warehouses, carriers, defective product returns, and invoicing. 
C)  The strategy for managing all the resources required to meet customer demand for all products and services. 
D)  The partners chosen to deliver finished products, raw materials, and services, including pricing, delivery, and payment processes, along with partner relationship monitoring metrics.

Business process reengineering is the analysis and _________ of workflow within and between enterprises.

What is business process reengineering?

Supply chain management involves the management of ___________ flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability.

Progressive Insurance used CRM to revamp its insurance claims process.

What is CRM?

What is a business process?

Enterprise resource planning systems ______________ all departments and functions throughout an organization into a single IT system.

Customer relationship management involves ______________ all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability.

Summarize why CRM is more than just technology and must be embraced on an enterprise-wide level,along with the types of things an organization can determine when using a CRM system.

Supply chain ________ are the partners chosen to deliver finished products,raw materials,and services,including pricing,delivery,and payment processes,along with partner relationship monitoring metrics.

What is the key word in ERP?

Explain the goal of enterprise resource planning.

List and describe the four components of supply chain management.

Which type of system did Saab implement to gain a competitive advantage?

What type of system did Kaiser Permanente implement in order to improve and prolong the lives of diabetics?

Supply chain strategy,supply chain partners,supply chain operation,and supply chain logistics are the four basic components of supply chain management.

Which of the following defines supply chain logistics?

Which company used BPR to change its industry by implementing a mobile claims process?

Customer relationship management involves managing all aspects of a customer's relationship with an organization.

Which of the following defines supply chain strategy?

Business Driven Technology

Identifying Competitive Advantages

Measuring the Success of Strategic Initiatives

Organizational Structures That Support Strategic Initiatives

Valuing Organizational Information

Storing Organizational Information Databases

Accessing Organizational Information Data Warehouse

Enabling the Organization Decision Making

Extending the Organization Supply Chain Management

Building a Customer-Centric Organization Customer Relationship Management

Integrating the Organization From End-To-End Enterprise Resource Planning

Creating Innovative Organizations

E-Business

Creating Collaborative Partnerships

Integrating Wireless Technology in Business

Building Software to Support an Agile Organization

Managing Organizational Projects

Outsourcing in the 21st Century

Developing a 21st-Century Organization

Filters

Exam 3: Strategic Initiatives for Implementing Competitive Advantages

Business process reengineering is the analysis and _________ of workflow within and between enterprises.

What is business process reengineering?

Supply chain management involves the management of ___________ flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability.

Progressive Insurance used CRM to revamp its insurance claims process.

What is CRM?

What is a business process?

Enterprise resource planning systems ______________ all departments and functions throughout an organization into a single IT system.

Customer relationship management involves ______________ all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability.

Summarize why CRM is more than just technology and must be embraced on an enterprise-wide level,along with the types of things an organization can determine when using a CRM system.

Supply chain ________ are the partners chosen to deliver finished products,raw materials,and services,including pricing,delivery,and payment processes,along with partner relationship monitoring metrics.

What is the key word in ERP?

Explain the goal of enterprise resource planning.

List and describe the four components of supply chain management.

Which type of system did Saab implement to gain a competitive advantage?

What type of system did Kaiser Permanente implement in order to improve and prolong the lives of diabetics?

Supply chain strategy,supply chain partners,supply chain operation,and supply chain logistics are the four basic components of supply chain management.

Which of the following defines supply chain logistics?

Which company used BPR to change its industry by implementing a mobile claims process?

Customer relationship management involves managing all aspects of a customer's relationship with an organization.

Which of the following defines supply chain strategy?

Business Driven Technology

Identifying Competitive Advantages

Measuring the Success of Strategic Initiatives

Organizational Structures That Support Strategic Initiatives

Valuing Organizational Information

Storing Organizational Information Databases

Accessing Organizational Information Data Warehouse

Enabling the Organization Decision Making

Extending the Organization Supply Chain Management

Building a Customer-Centric Organization Customer Relationship Management

Integrating the Organization From End-To-End Enterprise Resource Planning

Creating Innovative Organizations

E-Business

Creating Collaborative Partnerships

Integrating Wireless Technology in Business

Building Software to Support an Agile Organization

Managing Organizational Projects

Outsourcing in the 21st Century

Developing a 21st-Century Organization

Filters