Exam 2: Implementing Strategy: The Value Chain, the Balanced Scorecard, and the Strategy Map

The Global Reporting Initiative is an independent group that partners with other groups to address the measurement of sustainability, including a partnership with:

Which one of the following is not usually included as a perspective of the balanced scorecard?

Which of the following organizations presents awards to firms that excel at execution of strategy, based on criteria such as leadership, marketing, strategic planning and process management?

The tire business is becoming increasingly competitive as new manufacturers from Southeast Asia and elsewhere enter the global marketplace. At the same time, customer expectations for performance, tread life, and safety continue to increase. An increasing variety of vehicles, from the small and innovative gas/electric vehicles to the large SUVs, place more demands on tire designers and on tire manufacturing flexibility. Established brands such as Goodyear and Firestone must look to new ways to compete and maintain profitability. Required: 1. Is the competitive strategy of a global tire maker cost leadership or differentiation? Explain your answer. 2. What are the ethical issues, if any, for tire manufacturers?

SWOT analysis, a valuable analysis tool, stands for:

Both cost leadership and differentiated firms can improve on execution through:

Which of the following is not an environmental performance indicator?

Gordon Manufacturing produces high-end furniture products for the luxury hotel industry. Gordon has succeeded through excellence in design, careful attention to quality in manufacturing and in customer service, and through continuous product innovation. The manufacturing process at Gordon begins with a close consultation with each customer so that the finished product exactly meets the customer's specifications. This commonly means unique designs, special fabrics, and high levels of manufacturing quality. In addition, Gordon believes that a key competitive edge it has over other competitors is that it has an outstanding design staff that is able to work with customers to come up with product designs that go beyond the customer's expectations. Required: Present a balanced scorecard for Gordon Manufacturing with four perspectives and at least three quantitative critical success factors in each perspective.

The cause and effect relationships among critical success factors are best captured in:

Which of the following is not a reason why global companies choose to report on corporate responsibility?