Exam 2: Implementing Strategy: The Value Chain, the Balanced Scorecard, and the Strategy Map

A firm has decided to use the balanced scorecard.Which of the following is not an advantage the company will gain by using the balanced scorecard?

Which of the following would not likely be a perspective of a balanced scorecard for a consumer products retailer?

A firm succeeds on its ability to deliver products to customers more quickly than rival companies in its industry.This skill is an example of the firm's:

Which of the following types of organizations can most benefit from value chain analysis?

In terms of strategic cost management for not-for-profit organizations, which of the following is false?

The financial critical success factor of profitability can be measured by:

In SWOT analysis, opportunities and threats are identified by:

A major U.S. automaker from 1902 to 1966, Studebaker Corp. prospered in the late 1940s and into the 1960s. Its advertising after World War II emphasized quality of design and production. The corporation also used the stability of its work force in its advertisements, often featuring pictures of father and son working side by side in its factories. Required: (a) From just this brief description of Studebaker Corporation, which type of competitive strategy-cost leadership or differentiation, would you guess Studebaker was using? Explain your choice. (b) Given your answer in Part (a), speculate on what market factors might have caused the corporation to go into bankruptcy and cease production in the mid-1960s.

Which of the following is not a term used for a phase of the value chain?

Which one of the following customer critical success factors is best measured by warranty expense?

The Euro is:

After critical success factors (CSFs) have been identified, the next step in developing a competitive strategy is to develop relevant and reliable measure for these CFSs.These measures are important to help the organization:

Which of the following is not a critical success factor?

A final step in the SWOT analysis is to identify quantitative measures for the:

Some of the indicators of a growing concern for sustainability include:

The balanced scorecard can be made more effective by developing it at a detail level so that employees:

The balanced scorecard:

Value activities can best be defined as:

The five steps of strategic decision making include all of the following steps except:

All of the following are required resources for differentiation except: