Question 1

The cost-benefit analysis approach that estimates the financial impact of employee behavior such as absenteeism is called _____.

Accepted Answer

A) utility analysis 
B) valuation approach 
C) human resource accounting 
D) audit approach 
E) returns on employee investment 
A) utility analysis 
B) valuation approach 
C) human resource accounting 
D) audit approach 
E) returns on employee investment

Question 2

Lucas, an HR executive, is responsible for the transactional HRM activities at Coldstore Inc. If he is the sole HR person handling transactional HR activities, which of the following is most likely going to be his responsibility?

Accepted Answer

A) Selection 
B) Employee Services 
C) Recruitment 
D) Performance management 
E) Knowledge management 
A) Selection 
B) Employee Services 
C) Recruitment 
D) Performance management 
E) Knowledge management

Question 3

Which of the following corresponds to identifying the process stage of the reengineering process?

Accepted Answer

A) Considering whether jobs can be combined 
B) Developing models and choosing prototype 
C) Asking process owners to be part of the team 
D) Considering the exceptions to be dealt with 
E) Considering if all the steps in the process are necessary 
A) Considering whether jobs can be combined 
B) Developing models and choosing prototype 
C) Asking process owners to be part of the team 
D) Considering the exceptions to be dealt with 
E) Considering if all the steps in the process are necessary

Question 4

Which of the following steps in reengineering involves trying out the process by testing it in a limited, controlled setting?

Accepted Answer

A) Identifying the process 
B) Understanding the process 
C) Redesigning the process 
D) Implementing the process 
E) Auditing the process 
A) Identifying the process 
B) Understanding the process 
C) Redesigning the process 
D) Implementing the process 
E) Auditing the process

Question 5

A _____ consists of functional specialists in the traditional areas of HRM such as recruitment and selection.

Accepted Answer

A) center of expertise 
B) field generalist center 
C) service center 
D) transactional center 
E) business unit-wide center 
A) center of expertise 
B) field generalist center 
C) service center 
D) transactional center 
E) business unit-wide center

Question 6

For an HRM function to become truly strategic in its orientation, it must:

Accepted Answer

A) not view itself as a separate business entity. 
B) base its strategies on serving external clients. 
C) focus on process-oriented rather than people-oriented concerns. 
D) adopt a customer-oriented approach. 
E) spend most of its time and efforts on transactional activities. 
A) not view itself as a separate business entity. 
B) base its strategies on serving external clients. 
C) focus on process-oriented rather than people-oriented concerns. 
D) adopt a customer-oriented approach. 
E) spend most of its time and efforts on transactional activities.

Question 7

The _____ approach attempts to place a dollar value on human resources as if they were physical resources.

Accepted Answer

A) performance management 
B) human resource accounting 
C) knowledge management 
D) utility analysis 
E) audit 
A) performance management 
B) human resource accounting 
C) knowledge management 
D) utility analysis 
E) audit

Question 8

Which of the following represents the recent generic structure of HRM function?

Accepted Answer

A) VP of HRM reporting to VP of finance and administration 
B) Functions structured around labor relations 
C) Functional directors reporting to the VP of HRM 
D) Functions structure around staffing and appraisal 
E) HRM generalists with dual reporting relationships 
A) VP of HRM reporting to VP of finance and administration 
B) Functions structured around labor relations 
C) Functional directors reporting to the VP of HRM 
D) Functions structure around staffing and appraisal 
E) HRM generalists with dual reporting relationships

Question 9

Identify the steps involved in the basic process of building an HR strategy.

Accepted Answer

Following are the steps involved in the

Question 10

Employee relations are part of traditional HRM activities.

Accepted Answer

A) True 
 B)False

Question 11

Assistance provided to line managers in handling grievances is a customer satisfaction measure used in the _____ function of HRM.

Accepted Answer

A) training 
B) succession planning 
C) equal employment opportunity 
D) employee appraisal and development 
E) labor relations 
A) training 
B) succession planning 
C) equal employment opportunity 
D) employee appraisal and development 
E) labor relations

Question 12

Which of the following strategies includes activities such as selection and compensation?

Accepted Answer

A) Transcendental 
B) Transpersonal 
C) Transformational 
D) Traditional 
E) Transactional 
A) Transcendental 
B) Transpersonal 
C) Transformational 
D) Traditional 
E) Transactional

Question 13

Which of the following is true of field generalists within the recent generic HR structure?

Accepted Answer

A) They are responsible for helping line executives strategically address people issues. 
B) They are responsible for the traditional areas of HR. 
C) They are responsible for the transactional HR activities. 
D) They act as consultants in the development of state-of-the-art HR systems. 
E) They often leverage information technology to efficiently deliver employee services. 
A) They are responsible for helping line executives strategically address people issues. 
B) They are responsible for the traditional areas of HR. 
C) They are responsible for the transactional HR activities. 
D) They act as consultants in the development of state-of-the-art HR systems. 
E) They often leverage information technology to efficiently deliver employee services.

Question 14

A new trend that is consistent with the total quality management philosophy is HR executives moving to a customer-orientated approach while implementing the function.

Accepted Answer

A) True 
 B)False

Question 15

Reengineering cannot be used to review specific HRM practices such as work design or the performance management system.

Accepted Answer

A) True 
 B)False

Question 16

E-HRM capabilities have allowed the focus of HRM functions to move from transactional to transformational concerns and activities.

Accepted Answer

A) True 
 B)False

Question 17

The most likely activities to be outsourced include _____ activities.

Accepted Answer

A) transformational 
B) transactional 
C) traditional 
D) training 
E) transcendental 
A) transformational 
B) transactional 
C) traditional 
D) training 
E) transcendental

Question 18

Maria works in the HR department at Cloud Zero Inc. She is responsible for helping the line executives strategically address people issues. She has a dual reporting relationship with Jose, the head of HRM, and Gigi, the head of the line business. Maria is likely to be:

Accepted Answer

A) part of the center of expertise. 
B) a field generalist. 
C) part of the service center. 
D) part of the transactional center. 
E) a functional specialist. 
A) part of the center of expertise. 
B) a field generalist. 
C) part of the service center. 
D) part of the transactional center. 
E) a functional specialist.

Question 19

Examining the need to develop new technologies is part of:

Accepted Answer

A) identifying people issues. 
B) scanning the external environment. 
C) developing the HR strategy. 
D) identifying strategic business issues. 
E) communicating the HR strategy. 
A) identifying people issues. 
B) scanning the external environment. 
C) developing the HR strategy. 
D) identifying strategic business issues. 
E) communicating the HR strategy.

Question 20

Discuss the steps involved in the reengineering process.

Accepted Answer

The following steps are involved in the

The cost-benefit analysis approach that estimates the financial impact of employee behavior such as absenteeism is called _____.

Lucas, an HR executive, is responsible for the transactional HRM activities at Coldstore Inc. If he is the sole HR person handling transactional HR activities, which of the following is most likely going to be his responsibility?

Which of the following corresponds to identifying the process stage of the reengineering process?

Which of the following steps in reengineering involves trying out the process by testing it in a limited, controlled setting?

A _____ consists of functional specialists in the traditional areas of HRM such as recruitment and selection.

For an HRM function to become truly strategic in its orientation, it must:

The _____ approach attempts to place a dollar value on human resources as if they were physical resources.

Which of the following represents the recent generic structure of HRM function?

Identify the steps involved in the basic process of building an HR strategy.

Employee relations are part of traditional HRM activities.

Assistance provided to line managers in handling grievances is a customer satisfaction measure used in the _____ function of HRM.

Which of the following strategies includes activities such as selection and compensation?

Which of the following is true of field generalists within the recent generic HR structure?

A new trend that is consistent with the total quality management philosophy is HR executives moving to a customer-orientated approach while implementing the function.

Reengineering cannot be used to review specific HRM practices such as work design or the performance management system.

E-HRM capabilities have allowed the focus of HRM functions to move from transactional to transformational concerns and activities.

The most likely activities to be outsourced include _____ activities.

Maria works in the HR department at Cloud Zero Inc. She is responsible for helping the line executives strategically address people issues. She has a dual reporting relationship with Jose, the head of HRM, and Gigi, the head of the line business. Maria is likely to be:

Examining the need to develop new technologies is part of:

Discuss the steps involved in the reengineering process.

Human Resource Management: Gaining a Competitive Advantage

Strategic Human Resource Management

The Legal Environment: Equal Employment Opportunity and Safety

The Analysis and Design of Work

Human Resource Planning and Recruitment

Selection and Placement

Training

Performance Management

Employee Development

Employee Separation and Retention

Pay Structure Decisions

Recognizing Employee Contributions With Pay

Employee Benefits

Collective Bargaining and Labor Relations

Managing Human Resources Globally

Filters

Exam 16: Strategically Managing the HRM Function

The cost-benefit analysis approach that estimates the financial impact of employee behavior such as absenteeism is called _____.

Lucas, an HR executive, is responsible for the transactional HRM activities at Coldstore Inc. If he is the sole HR person handling transactional HR activities, which of the following is most likely going to be his responsibility?

Which of the following corresponds to identifying the process stage of the reengineering process?

Which of the following steps in reengineering involves trying out the process by testing it in a limited, controlled setting?

A _____ consists of functional specialists in the traditional areas of HRM such as recruitment and selection.

For an HRM function to become truly strategic in its orientation, it must:

The _____ approach attempts to place a dollar value on human resources as if they were physical resources.

Which of the following represents the recent generic structure of HRM function?

Identify the steps involved in the basic process of building an HR strategy.

Employee relations are part of traditional HRM activities.

Assistance provided to line managers in handling grievances is a customer satisfaction measure used in the _____ function of HRM.

Which of the following strategies includes activities such as selection and compensation?

Which of the following is true of field generalists within the recent generic HR structure?

A new trend that is consistent with the total quality management philosophy is HR executives moving to a customer-orientated approach while implementing the function.

Reengineering cannot be used to review specific HRM practices such as work design or the performance management system.

E-HRM capabilities have allowed the focus of HRM functions to move from transactional to transformational concerns and activities.

The most likely activities to be outsourced include _____ activities.

Maria works in the HR department at Cloud Zero Inc. She is responsible for helping the line executives strategically address people issues. She has a dual reporting relationship with Jose, the head of HRM, and Gigi, the head of the line business. Maria is likely to be:

Examining the need to develop new technologies is part of:

Discuss the steps involved in the reengineering process.

Human Resource Management: Gaining a Competitive Advantage

Strategic Human Resource Management

The Legal Environment: Equal Employment Opportunity and Safety

The Analysis and Design of Work

Human Resource Planning and Recruitment

Selection and Placement

Training

Performance Management

Employee Development

Employee Separation and Retention

Pay Structure Decisions

Recognizing Employee Contributions With Pay

Employee Benefits

Collective Bargaining and Labor Relations

Managing Human Resources Globally

Filters