Exam 18: Ethical Marketing in a Consumer-Oriented World: Appraisal and Challe

A study revealed that when consumers are dissatisfied with a product or an individual business

Use this information to answer the following question that refer to the PSI case. Pump Systems, Inc. (PSI) produces two major kinds of water pumps. The smaller pumps range in price from $5-$30, and are used in drinking fountains and soft-drink machines. Most of these pumps are bought by manufacturers of these machines and built into their product. PSI also builds larger pumps used in swimming pools and reservoirs. The prices of these items range from $250-$500. These are usually purchased by contractors, who build the pools and reservoirs. PSI sells nationally through sales reps located in the large industrial centers. These reps handle the selling function for PSI in their geographic areas and provide market information. They usually do the same thing for 10 to 20 similar manufacturers of noncompeting products-and are paid on a commission basis. There are no other producers of the smaller pumps in the United States-because PSI has patent protection. As a result of this, management has decided to follow a policy of pricing high-to maximize profits-while the patent lasts. Several competitors are in the market for the larger pumps. Industry prices and profits of these pumps have dropped in the past few years as a result of firms trying to increase their market shares. The product design has remained fairly stable over the last few years-and one firm dropped out as it saw that it would lose more money with its "me-too" product. Industry sales are increasing-but at a very slow rate. The price of these products is determined by adding a standard markup percentage to the variable cost of the items-to cover fixed costs and profit. For instance, pump Z has variable costs of $250 per unit, and a markup of 40 percent of this cost is added to the $250 to get its selling price. Management has estimated that fixed costs applicable to this product are $200,000 per year. PSI publishes a product catalog which is revised annually. Also, it exhibits in most trade shows. PSI follows a policy of charging the same price to all customers-so all will have the same costs at their own plants. All purchases are shipped directly from PSI's factory to its customers-and title passes at PSI's factory. What kind of promotion is PSI using when it publishes catalogs and exhibits in trade shows?

Higher profits

Many companies police the Internet:

Regarding the roles of marketers and consumers in improving the macro-marketing system:

Use the following information to answer question that refer to the Jewel Craft case. Jewel Craft, Inc. is a leading producer in the United States' women's costume jewelry and accessories market. Its brands are well known and are sold by department stores and better women's stores. Several stores in a city may carry Jewel Craft's brands because most of Jewel Craft's customers will not consider any other brand. Jewel Craft's sales force calls on one wholesaler in each state. Gemco, Inc., of Boston, Massachusetts, is the Jewel Craft distributor in that state. Gemco stocks and sells women's accessories (noncompeting lines) for several manufacturers like Jewel Craft. Wholesalers are allowed a 20 percent markup by Jewel Craft-but pay the freight charges to their warehouses. Jewel Craft's policy of using one wholesaler per state comes from its desire to control its distribution. Jewel Craft uses national magazine advertising and also supports a cooperative ad program with retailers. Jewel Craft's prices allow for a 40 percent retail markup-an attractive percent when one considers that Jewel Craft's products require little in-store selling because of their well-established reputation. Recently, Jewel Craft was approached by a watch producer with the idea of expanding to watches under the Jewel Craft name. It was argued that although national watch sales have leveled off, Jewel Craft could enjoy growing sales for several years because of the fine reputation the company has achieved. If watches are added, Jewel Craft will use its present policies regarding distribution, pricing, and advertising. Further, it will offer the wholesalers and retailers an attractive "package" deal as an incentive to carry Jewel Craft watches. Intermediaries will be required to carry the watches if they wish to handle the jewelry and accessories. When selling Jewel Craft's jewelry and accessories, a retail clerk's major role usually would be:

Use this information to answer the following question that refer to the PSI case. Pump Systems, Inc. (PSI) produces two major kinds of water pumps. The smaller pumps range in price from $5-$30, and are used in drinking fountains and soft-drink machines. Most of these pumps are bought by manufacturers of these machines and built into their product. PSI also builds larger pumps used in swimming pools and reservoirs. The prices of these items range from $250-$500. These are usually purchased by contractors, who build the pools and reservoirs. PSI sells nationally through sales reps located in the large industrial centers. These reps handle the selling function for PSI in their geographic areas and provide market information. They usually do the same thing for 10 to 20 similar manufacturers of noncompeting products-and are paid on a commission basis. There are no other producers of the smaller pumps in the United States-because PSI has patent protection. As a result of this, management has decided to follow a policy of pricing high-to maximize profits-while the patent lasts. Several competitors are in the market for the larger pumps. Industry prices and profits of these pumps have dropped in the past few years as a result of firms trying to increase their market shares. The product design has remained fairly stable over the last few years-and one firm dropped out as it saw that it would lose more money with its "me-too" product. Industry sales are increasing-but at a very slow rate. The price of these products is determined by adding a standard markup percentage to the variable cost of the items-to cover fixed costs and profit. For instance, pump Z has variable costs of $250 per unit, and a markup of 40 percent of this cost is added to the $250 to get its selling price. Management has estimated that fixed costs applicable to this product are $200,000 per year. PSI publishes a product catalog which is revised annually. Also, it exhibits in most trade shows. PSI follows a policy of charging the same price to all customers-so all will have the same costs at their own plants. All purchases are shipped directly from PSI's factory to its customers-and title passes at PSI's factory. What pricing policy does PSI use for its small pumps?

According to the text, micro-marketing does NOT cost too much in the United States-but macro-marketing often DOES cost too much.

Pioneer has developed a new consumer electronics item-a heterogeneous shopping product with unique patented features. It probably should use a marketing mix of:

Offering a marketing mix that is like what is available from competitors usually

Which of the following is NOT a trend affecting marketing strategy planning in the Product area?

A marketing plan will:

Consumers have a responsibility to preserve an effective macro-marketing system.

Flexibility, geographic terms, and allowances are all related to

In the United States, the aim of the economic system has been to satisfy consumers' needs as they-the consumers-see them.

Use this information to answer the following question that refer to the EI (Electech Inc.) case. Electech, Inc. (EI) produces a line of semiconductors for electronics products manufacturers. These items range in price from $5-$100 and are used in products the buyer is producing. EI also designs and builds computer networking equipment. The prices of these items range from $5,000 to $100,000. These are used to control production equipment. Usually, they are custom-made to the specifications of the buyer-the firm that will use the product in its own production process. EI sells nationally through independent sales reps-paid on commission-who work in the large industrial centers across the country. EI is more concerned with the quality of these reps than with the number of them. All of them also sell other lines. EI also uses five full-time salaried salespeople who work out of its corporate headquarters under a sales manager. The home office salespeople are "technical specialists" who sell almost all the networking equipment, while the "reps" mostly sell the semiconductors. Sometimes, however, the reps will send in leads to customers who want networking equipment. EI also sells some of its semiconductors through a Los Angeles wholesaler who carries stock for West Coast customers. There are many producers and importers of semiconductors in the U.S.-but several firms have captured large shares of the networking equipment market. EI has held its own, and in fact, over the past five years has increased its market share of these products to over 25 percent-because of its better technical designs. Industry-wide prices of the more or less homogeneous semiconductors have been forced further and further down over the last seven years-as have industry profits. The price of networking equipment is set by adding a standard markup percent to the direct cost of the items-for overhead and for profit. Following industry practice, all prices are quoted at the seller's factory. EI publishes a catalog, which is revised periodically. Also, it exhibits in most equipment trade shows. What kind of distribution is EI seeking for its networking equipment?

The American Customer Satisfaction Index makes it possible to track changes in consumer satisfaction measures over time and even allows comparison among countries.

The best way to improve the operation of our MACRO-marketing system-given the current objectives of our society-is:

Monopolistic competition is caused by customer preferences, not business manipulation of markets.

Use this information to answer the following question that refer to the PSI case. Pump Systems, Inc. (PSI) produces two major kinds of water pumps. The smaller pumps range in price from $5-$30, and are used in drinking fountains and soft-drink machines. Most of these pumps are bought by manufacturers of these machines and built into their product. PSI also builds larger pumps used in swimming pools and reservoirs. The prices of these items range from $250-$500. These are usually purchased by contractors, who build the pools and reservoirs. PSI sells nationally through sales reps located in the large industrial centers. These reps handle the selling function for PSI in their geographic areas and provide market information. They usually do the same thing for 10 to 20 similar manufacturers of noncompeting products-and are paid on a commission basis. There are no other producers of the smaller pumps in the United States-because PSI has patent protection. As a result of this, management has decided to follow a policy of pricing high-to maximize profits-while the patent lasts. Several competitors are in the market for the larger pumps. Industry prices and profits of these pumps have dropped in the past few years as a result of firms trying to increase their market shares. The product design has remained fairly stable over the last few years-and one firm dropped out as it saw that it would lose more money with its "me-too" product. Industry sales are increasing-but at a very slow rate. The price of these products is determined by adding a standard markup percentage to the variable cost of the items-to cover fixed costs and profit. For instance, pump Z has variable costs of $250 per unit, and a markup of 40 percent of this cost is added to the $250 to get its selling price. Management has estimated that fixed costs applicable to this product are $200,000 per year. PSI publishes a product catalog which is revised annually. Also, it exhibits in most trade shows. PSI follows a policy of charging the same price to all customers-so all will have the same costs at their own plants. All purchases are shipped directly from PSI's factory to its customers-and title passes at PSI's factory. What kind of products are PSI's small pumps to most customers?