Exam 12: Teams: Processes and Communication

One way to potentially prevent problems associated with too much cohesion is to formally institute the role of a(n) _____, who would be responsible for evaluating and challenging prevailing points of view in a constructive manner and also bringing in fresh perspectives and ideas to the team.

Monitoring, evaluating, and providing performance-related feedback is associated with which of the following?

An employee with an excellent teamwork competency would be skilled in all of the following except:

When members of a team exert less effort when working on team tasks than they would if they worked alone on those same tasks, the phenomenon is called:

Burt, Ryan, and Heather are members of the marketing team at Model Industries, Inc. (MII), responsible for generating ideas for new marketing strategies. Burt has done a phenomenal job in gathering information necessary to help the team understand the desires and needs of the client. All things being equal, Heather has the best record of making good recommendations to Jeremy, vice president of marketing. Ryan can make some good recommendations, but sometimes his recommendations are completely off base. Usually, Jeremy pays careful attention to what Heather has to say, but generally does not pay much attention to what Ryan proposes. In addition to Jeremy, Heather has been meeting with the vice president of operations and other members of the executive team to gain support for their request to increase the marketing budget. Burt's action would contribute to which factor in effective decision making at MII?

The deepest level of cross-training involves _____, which gives members actual experience carrying out the responsibilities of their teammates.

Which of the following activities are boundary-spanning activities?

Teamwork activities that focus on preparation for future work refer to:

Which type of network structure in communication has the lowest degree of centralization?

Explain the steps organizations can take to improve team processes.

Which of the following refer(s) to the level of common understanding among team members with regard to important aspects of the team and its tasks?

_____ is a term that reflects the different types of communication, activities, and interactions that occur within teams that contribute to their ultimate end goals.

Distinguish between brainstorming and groupthink. How are they related?

Discuss three specific factors that account for a team's ability to make effective decisions. How can these factors be used to improve team decision making?

Team processes are synonymous with "synergy."

_____ activities refer to communications that are intended to protect the team, persuade others to support the team, or obtain important resources for the team.

Interpersonal activities that facilitate the accomplishment of the team's work but do not directly involve task accomplishment itself refer to:

Coordination loss is a necessary aspect of the team experience.

Cross-training may involve instructions at three different levels of depth. These levels are:

Communications that reflect incompatibilities with respect to personal values or preferences reflect: