Question 1

Action processes become important before the team actually begins to conduct the core aspects of its work.

Accepted Answer

A) True 
 B)False

Question 2

Describe the effects of teamwork processes on team performance and commitment.

Accepted Answer

Research conducted in a wide variety of

Question 3

How are task work processes different from teamwork processes?

Accepted Answer

Task work processes are the activities o

Question 4

Which of the following refer(s) to the degree to which members believe that the team can be effective across a variety of situations and tasks?

Accepted Answer

A)  Cohesion 
B)  Mental models 
C)  Groupthink 
D)  Potency 
E)  Boundary spanning 
A)  Cohesion 
B)  Mental models 
C)  Groupthink 
D)  Potency 
E)  Boundary spanning

Question 5

While performing the boundary-spanning process, members who engage in ambassador activities typically communicate with:

Accepted Answer

A)  people who are in high positions in the organization. 
B)  vendors and distributors of competitors. 
C)  front-line production supervisors in the industry. 
D)  their subordinates in the organization. 
E)  the customers of the organization. 
A)  people who are in high positions in the organization. 
B)  vendors and distributors of competitors. 
C)  front-line production supervisors in the industry. 
D)  their subordinates in the organization. 
E)  the customers of the organization.

Question 6

_____ reflects whether members possess adequate information about their own task responsibilities.

Accepted Answer

A)  Staff validity 
B)  Hierarchical sensitivity 
C)  Boundary spanning 
D)  Decision informity 
E)  Groupthink 
A)  Staff validity 
B)  Hierarchical sensitivity 
C)  Boundary spanning 
D)  Decision informity 
E)  Groupthink

Question 7

Define brainstorming. Identify the rules used surrounding a brainstorming session. Discuss why brainstorming does not work as well as individual idea generation.

Accepted Answer

Brainstorming involves a face-to-face me

Question 8

Which of the following are teamwork processes?

Accepted Answer

A)  Nominal technique, social loafing, and staff validity 
B)  Decision informity, staff validity, and hierarchical sensitivity 
C)  Transactive memory, transformative memory, and social loafing 
D)  Ambassador, task coordinator, and scout 
E)  Transition, action, and interpersonal 
A)  Nominal technique, social loafing, and staff validity 
B)  Decision informity, staff validity, and hierarchical sensitivity 
C)  Transactive memory, transformative memory, and social loafing 
D)  Ambassador, task coordinator, and scout 
E)  Transition, action, and interpersonal

Question 9

When teams engage in _____, their activities are focused on generating novel and useful ideas and solutions.

Accepted Answer

A)  decision making 
B)  creative behavior 
C)  boundary spanning 
D)  interpersonal process 
E)  groupthink 
A)  decision making 
B)  creative behavior 
C)  boundary spanning 
D)  interpersonal process 
E)  groupthink

Question 10

The highest level of information richness is achieved when messages are transmitted through _____.

Accepted Answer

A)  personal notes 
B)  face-to-face channels 
C)  computer reports 
D)  the telephone 
E)  e-mails 
A)  personal notes 
B)  face-to-face channels 
C)  computer reports 
D)  the telephone 
E)  e-mails

Question 11

By making people write down ideas on their own, the nominal group technique increases social loafing and production blocking.

Accepted Answer

A) True 
 B)False

Question 12

Matt, a training coordinator at ARC Technologies, and his team are organizing a workshop for the employees. Matt is meeting the vice president of finance to get support for an increase in the budget to accommodate a session by a well-known motivational speaker. Matt, in this case, is performing a(n) _____ activity of the boundary-spanning process.

Accepted Answer

A)  groupthink 
B)  social loafing 
C)  scout 
D)  action learning 
E)  ambassador 
A)  groupthink 
B)  social loafing 
C)  scout 
D)  action learning 
E)  ambassador

Question 13

Leslie, a marketing manager at the Sunshine Spa, is consulting with Tess, a dermatologist at the spa, to explore the possibility of incorporating certain treatments as part of the spa's package schemes. Leslie is engaging in a(n) _____ activity of the boundary-spanning process.

Accepted Answer

A)  action learning 
B)  ambassador 
C)  task coordinator 
D)  scout 
E)  staff validity 
A)  action learning 
B)  ambassador 
C)  task coordinator 
D)  scout 
E)  staff validity

Question 14

Which of the following competencies coordinates and synchronizes activities among team members?

Accepted Answer

A)  Planning and task coordination 
B)  Collaborative problem solving 
C)  Communications 
D)  Goal setting and performance management 
E)  Conflict resolution 
A)  Planning and task coordination 
B)  Collaborative problem solving 
C)  Communications 
D)  Goal setting and performance management 
E)  Conflict resolution

Question 15

_____ can be beneficial to teams if it stimulates conversations that result in the development and expression of new ideas.

Accepted Answer

A)  Task conflict 
B)  Relationship conflict 
C)  Noise 
D)  Groupthink 
E)  Social loafing 
A)  Task conflict 
B)  Relationship conflict 
C)  Noise 
D)  Groupthink 
E)  Social loafing

Question 16

A special surveillance and rescue team is being deployed to counter the menace of pirates in the Indian Ocean. Nick, Sid, Leah, and Kevin are the core members of the team. Nick was elected as the leader of the team. Sid is responsible for monitoring the team's progress toward its goals. Kevin took on the role of motivator and confidence builder for the team. This team has worked together before and has developed a high level of common understanding regarding the team and its mission. Members also strongly believe that the team can be effective across a variety of situations and tasks. As a standard practice, before deployment, the team members observe how other members perform their roles by shadowing and going through simulations. The standard pre-deployment practice of the team represents which aspect of cross-training?

Accepted Answer

A)  Positional rotation 
B)  Positional modeling 
C)  Action learning 
D)  Personal clarification 
E)  Collaborative problem solving 
A)  Positional rotation 
B)  Positional modeling 
C)  Action learning 
D)  Personal clarification 
E)  Collaborative problem solving

Question 17

Getting more from the team than you would expect given the capabilities of its individual members refers to process gain.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following refer(s) to the degree to which teams are capable of remaining together as ongoing entities?

Accepted Answer

A)  Team states 
B)  Team viability 
C)  Team sensitivity 
D)  Groupthink 
E)  Transactive memory 
A)  Team states 
B)  Team viability 
C)  Team sensitivity 
D)  Groupthink 
E)  Transactive memory

Question 19

Nominal group technique decreases social loafing and production blocking-problems with brainstorming-by:

Accepted Answer

A)  making people pool their ideas in a face-to-face meeting. 
B)  making people write down ideas on their own. 
C)  discouraging bad ideas in the meeting. 
D)  making people agree to one idea generated in a face-to-face meeting. 
E)  making people speak in turns during all face-to-face meetings. 
A)  making people pool their ideas in a face-to-face meeting. 
B)  making people write down ideas on their own. 
C)  discouraging bad ideas in the meeting. 
D)  making people agree to one idea generated in a face-to-face meeting. 
E)  making people speak in turns during all face-to-face meetings.

Question 20

Organizations no longer use brainstorming because of the problems associated with it.

Accepted Answer

A) True 
 B)False

Action processes become important before the team actually begins to conduct the core aspects of its work.

Describe the effects of teamwork processes on team performance and commitment.

How are task work processes different from teamwork processes?

Which of the following refer(s) to the degree to which members believe that the team can be effective across a variety of situations and tasks?

While performing the boundary-spanning process, members who engage in ambassador activities typically communicate with:

_____ reflects whether members possess adequate information about their own task responsibilities.

Define brainstorming. Identify the rules used surrounding a brainstorming session. Discuss why brainstorming does not work as well as individual idea generation.

Which of the following are teamwork processes?

When teams engage in _____, their activities are focused on generating novel and useful ideas and solutions.

The highest level of information richness is achieved when messages are transmitted through _____.

By making people write down ideas on their own, the nominal group technique increases social loafing and production blocking.

Leslie, a marketing manager at the Sunshine Spa, is consulting with Tess, a dermatologist at the spa, to explore the possibility of incorporating certain treatments as part of the spa's package schemes. Leslie is engaging in a(n) _____ activity of the boundary-spanning process.

Which of the following competencies coordinates and synchronizes activities among team members?

_____ can be beneficial to teams if it stimulates conversations that result in the development and expression of new ideas.

Getting more from the team than you would expect given the capabilities of its individual members refers to process gain.

Which of the following refer(s) to the degree to which teams are capable of remaining together as ongoing entities?

Nominal group technique decreases social loafing and production blocking-problems with brainstorming-by:

Organizations no longer use brainstorming because of the problems associated with it.

What Is Organizational Behavior

Job Performance

Organizational Commitment

Job Satisfaction

Stress

Motivation

Trust, Justice, and Ethics

Learning and Decision Making

Personality and Cultural Values

Ability

Teams: Characteristics and Diversity

Leadership: Power and Negotiation

Leadership: Styles and Behaviors

Organizational Structure

Organizational Culture

Filters

Exam 12: Teams: Processes and Communication

Action processes become important before the team actually begins to conduct the core aspects of its work.

Describe the effects of teamwork processes on team performance and commitment.

How are task work processes different from teamwork processes?

Which of the following refer(s) to the degree to which members believe that the team can be effective across a variety of situations and tasks?

While performing the boundary-spanning process, members who engage in ambassador activities typically communicate with:

_____ reflects whether members possess adequate information about their own task responsibilities.

Define brainstorming. Identify the rules used surrounding a brainstorming session. Discuss why brainstorming does not work as well as individual idea generation.

Which of the following are teamwork processes?

When teams engage in _____, their activities are focused on generating novel and useful ideas and solutions.

The highest level of information richness is achieved when messages are transmitted through _____.

By making people write down ideas on their own, the nominal group technique increases social loafing and production blocking.

Leslie, a marketing manager at the Sunshine Spa, is consulting with Tess, a dermatologist at the spa, to explore the possibility of incorporating certain treatments as part of the spa's package schemes. Leslie is engaging in a(n) _____ activity of the boundary-spanning process.

Which of the following competencies coordinates and synchronizes activities among team members?

_____ can be beneficial to teams if it stimulates conversations that result in the development and expression of new ideas.

Getting more from the team than you would expect given the capabilities of its individual members refers to process gain.

Which of the following refer(s) to the degree to which teams are capable of remaining together as ongoing entities?

Nominal group technique decreases social loafing and production blocking-problems with brainstorming-by:

Organizations no longer use brainstorming because of the problems associated with it.

What Is Organizational Behavior

Job Performance

Organizational Commitment

Job Satisfaction

Stress

Motivation

Trust, Justice, and Ethics

Learning and Decision Making

Personality and Cultural Values

Ability

Teams: Characteristics and Diversity

Leadership: Power and Negotiation

Leadership: Styles and Behaviors

Organizational Structure

Organizational Culture

Filters