Question 1

Which statement is true regarding differential / incremental backups?

Accepted Answer

A)  A differential backup copies all files changed since the last full or differential backup. 
B)  An incremental backup copies all files changed since the last full backup; doesn't mark files as backed up. 
C)  Differential backups copy all files to the selected media and marks files as backed up. 
D)  Incremental backups copy all files changed since the last full or incremental backup and marks files as backed up. 
A)  A differential backup copies all files changed since the last full or differential backup. 
B)  An incremental backup copies all files changed since the last full backup; doesn't mark files as backed up. 
C)  Differential backups copy all files to the selected media and marks files as backed up. 
D)  Incremental backups copy all files changed since the last full or incremental backup and marks files as backed up.

Question 2

When devising a solution, you should consider what kind of undesirable results the proposed solution might have. What can you create to reverse your changes if the proposed solution does not succeed?

Accepted Answer

When you've found a solution that you'd

Question 3

Most SNMP managers allow the configuration of thresholds for generating alert messages to network administrators when those thresholds are exceeded.

Accepted Answer

A) True 
 B)False

Question 4

You have just connected a brand new workstation to your local network. As per company policy, you have used a static IP configuration. However, all attempts to reach the Internet from the workstation fail. You have verified that you can communicate with servers and other workstations on the local network, and that you are the only one having an issue reaching the Internet. What is most likely the issue?

Accepted Answer

A)  incorrectly configured gateway address 
B)  DNS issues 
C)  wrong IP address for the workstation 
D)  incorrectly configured MAC address 
A)  incorrectly configured gateway address 
B)  DNS issues 
C)  wrong IP address for the workstation 
D)  incorrectly configured MAC address

Question 5

A ____________ copies selected files to the selected media without marking files as backed up.

Accepted Answer

The answer of A ____________ copies selected files to the...

Question 6

If a problem occurs after a successful login, Last Known Good Configuration will fix the issue.

Accepted Answer

A) True 
 B)False

Question 7

When would you use the Last Known Good Configuration option? What does this do?

Accepted Answer

You would use the Last Known Good Config

Question 8

Which command will display the configured IP address, default gateway, and DNS servers for a Windows workstation?

Accepted Answer

A)  ipconfig 
B)  ipconfig /all 
C)  ipconfig /conf 
D)  ipconfig /show 
A)  ipconfig 
B)  ipconfig /all 
C)  ipconfig /conf 
D)  ipconfig /show

Question 9

You receive a phone call from a co-worker telling you that "the network is down." Just as you are about to look into the issue, you receive several more phone calls from other co-workers. Using the problem-solving process, what must be done first to effectively troubleshoot the issue?

Accepted Answer

A)  Determine what the problem is, and then figure out who has been affected on your network. 
B)  Check documentation for a possible cause of network outages. 
C)  Consider what could have caused the network outage. 
D)  Apply a solution. 
A)  Determine what the problem is, and then figure out who has been affected on your network. 
B)  Check documentation for a possible cause of network outages. 
C)  Consider what could have caused the network outage. 
D)  Apply a solution.

Question 10

MATCHING:

Accepted Answer

The answer of MATCHING:
  ...

Question 11

Which of the following is NOT a good practice for performing upgrades?

Accepted Answer

A)  ignoring updates to new releases 
B)  test upgrades on an isolated network 
C)  upgrade notification reminders for users 
D)  research on potential upgrading issues 
A)  ignoring updates to new releases 
B)  test upgrades on an isolated network 
C)  upgrade notification reminders for users 
D)  research on potential upgrading issues

Question 12

You recently completed a network overhaul over the weekend. Everything seems to be functioning properly until you receive a swarm of help desk support requests, all originating from one specific floor in your building. After a few minutes on the phone with those affected, you determine that no one has indicator lights active on their NICs. What is most likely the problem?

Accepted Answer

A)  The DHCP server has failed. 
B)  A gateway is incorrectly configured. 
C)  Static IP address settings have prevented the NIC from entering a usable state. 
D)  A network switch has not been powered on. 
A)  The DHCP server has failed. 
B)  A gateway is incorrectly configured. 
C)  Static IP address settings have prevented the NIC from entering a usable state. 
D)  A network switch has not been powered on.

Question 13

You are currently troubleshooting a network issue with your ISP's customer support agent. The agent requests that you open up command prompt and type "ping 127.0.0.1". What does this accomplish?

Accepted Answer

A)  tests the default gateway 
B)  tests a well-known public IP address 
C)  tests that the local IP stack is functioning 
D)  tests TCP/IP configuration settings 
A)  tests the default gateway 
B)  tests a well-known public IP address 
C)  tests that the local IP stack is functioning 
D)  tests TCP/IP configuration settings

Question 14

Which of the following statistics should a network baseline report include?

Accepted Answer

A)  how many text files are in use 
B)  hard drive utilization 
C)  number of idle users on server 
D)  average RPM of system fans 
A)  how many text files are in use 
B)  hard drive utilization 
C)  number of idle users on server 
D)  average RPM of system fans

Question 15

The ping command is used to determine the path between two devices.

Accepted Answer

A) True 
 B)False

Question 16

What does the ping message "Destination net unreachable" mean?

Accepted Answer

A)  The pinged host has a firewall. 
B)  A router in the path from the source to the destination determined that the destination network does not exist. 
C)  The pinged IP address is on the same network, but an ARP reply was not received. 
D)  IPv6 is installed on the local machine. 
A)  The pinged host has a firewall. 
B)  A router in the path from the source to the destination determined that the destination network does not exist. 
C)  The pinged IP address is on the same network, but an ARP reply was not received. 
D)  IPv6 is installed on the local machine.

Question 17

What is the difference between an incremental and a differential backup?

Accepted Answer

An incremental backup will copy all file

Question 18

To eliminate the potential problems caused by power fluctuations, especially on servers, you can install _________________

Accepted Answer

uninterrup

Question 19

Traceroute would be best suited for which of the following tasks?

Accepted Answer

A)  testing layer 3 connectivity with a locally connected host 
B)  testing DNS settings 
C)  locating bottlenecks in a network 
D)  determining network bandwidth 
A)  testing layer 3 connectivity with a locally connected host 
B)  testing DNS settings 
C)  locating bottlenecks in a network 
D)  determining network bandwidth

Question 20

Following a massive infection of your network by a virus, you have been tasked with developing preventive measures for keeping the network infection free. What would be an effective preventive measure?

Accepted Answer

A)  Install an enterprise-based anti-virus solution. 
B)  Send a sternly worded e-mail detailing the company's strict "no-viruses" policy. 
C)  Decrease the amount of time before a user must change their password. 
D)  Modify your disaster recovery plan to include forensic analysis of any potential viruses to determine their source. 
A)  Install an enterprise-based anti-virus solution. 
B)  Send a sternly worded e-mail detailing the company's strict "no-viruses" policy. 
C)  Decrease the amount of time before a user must change their password. 
D)  Modify your disaster recovery plan to include forensic analysis of any potential viruses to determine their source.

Which statement is true regarding differential / incremental backups?

When devising a solution, you should consider what kind of undesirable results the proposed solution might have. What can you create to reverse your changes if the proposed solution does not succeed?

Most SNMP managers allow the configuration of thresholds for generating alert messages to network administrators when those thresholds are exceeded.

A ____________ copies selected files to the selected media without marking files as backed up.

If a problem occurs after a successful login, Last Known Good Configuration will fix the issue.

When would you use the Last Known Good Configuration option? What does this do?

Which command will display the configured IP address, default gateway, and DNS servers for a Windows workstation?

You receive a phone call from a co-worker telling you that "the network is down." Just as you are about to look into the issue, you receive several more phone calls from other co-workers. Using the problem-solving process, what must be done first to effectively troubleshoot the issue?

MATCHING:

Which of the following is NOT a good practice for performing upgrades?

You are currently troubleshooting a network issue with your ISP's customer support agent. The agent requests that you open up command prompt and type "ping 127.0.0.1". What does this accomplish?

Which of the following statistics should a network baseline report include?

The ping command is used to determine the path between two devices.

What does the ping message "Destination net unreachable" mean?

What is the difference between an incremental and a differential backup?

To eliminate the potential problems caused by power fluctuations, especially on servers, you can install _________________

Traceroute would be best suited for which of the following tasks?

Following a massive infection of your network by a virus, you have been tasked with developing preventive measures for keeping the network infection free. What would be an effective preventive measure?

Introduction to Computer Networks

Network Hardware Essentials

Network Topologies and Technologies

Network Media

Network Protocols

Network Reference Models and Standards

Network Hardware in Depth

Network Operating System Fundamentals

Server Management and Administration

Introduction to Network Security

Supporting a Small Business Network

Wide Area Network Essentials

Filters

Exam 13: Troubleshooting and Support

Which statement is true regarding differential / incremental backups?

When devising a solution, you should consider what kind of undesirable results the proposed solution might have. What can you create to reverse your changes if the proposed solution does not succeed?

Most SNMP managers allow the configuration of thresholds for generating alert messages to network administrators when those thresholds are exceeded.

A ____________ copies selected files to the selected media without marking files as backed up.

If a problem occurs after a successful login, Last Known Good Configuration will fix the issue.

When would you use the Last Known Good Configuration option? What does this do?

Which command will display the configured IP address, default gateway, and DNS servers for a Windows workstation?

You receive a phone call from a co-worker telling you that "the network is down." Just as you are about to look into the issue, you receive several more phone calls from other co-workers. Using the problem-solving process, what must be done first to effectively troubleshoot the issue?

MATCHING:

Which of the following is NOT a good practice for performing upgrades?

You are currently troubleshooting a network issue with your ISP's customer support agent. The agent requests that you open up command prompt and type "ping 127.0.0.1". What does this accomplish?

Which of the following statistics should a network baseline report include?

The ping command is used to determine the path between two devices.

What does the ping message "Destination net unreachable" mean?

What is the difference between an incremental and a differential backup?

To eliminate the potential problems caused by power fluctuations, especially on servers, you can install _________________

Traceroute would be best suited for which of the following tasks?

Following a massive infection of your network by a virus, you have been tasked with developing preventive measures for keeping the network infection free. What would be an effective preventive measure?

Introduction to Computer Networks

Network Hardware Essentials

Network Topologies and Technologies

Network Media

Network Protocols

Network Reference Models and Standards

Network Hardware in Depth

Network Operating System Fundamentals

Server Management and Administration

Introduction to Network Security

Supporting a Small Business Network

Wide Area Network Essentials

Filters