Question 1

_____ is the inclination of a manager to rate most employees' performance near the middle of the performance scale.

Accepted Answer

A) Leniency error 
B) Central tendency error 
C) Recency 
D) Halo effect 
A) Leniency error 
B) Central tendency error 
C) Recency 
D) Halo effect B

Question 2

Describe the essay performance appraisal.

Accepted Answer

The evaluator describes individual's performance in narrative form.The rater prepares a written statement describing an employee's strengths,weaknesses,and past performance.Essays are highly subjective and are difficult to compare.It is possible to use a critical-incident method to support the essay methods,however.

Question 3

Describe ways of overcoming errors in performance appraisals.

Accepted Answer

Evaluator should be trained in performance appraisal methods used by organizations,the importance of evaluator's role,and the uses of performance appraisal date and communication skills necessary to provide feedback to the employee.

Question 4

What are some determinants of performance?

Accepted Answer

The determinants of performance include:

Question 5

Which of the following is a major weakness of the graphic rating scale method?

Accepted Answer

A) The evaluator is generally not aware of the weights associated with each question. 
B) The rater is required to jot down incidents regularly,which can be burdensome and time-consuming. 
C) This method may lead to friction between the manager and employees when the employees believe the manager is keeping a "book" on them. 
D) Evaluators are unlikely to interpret written descriptions in the same manner due to differences in background,experience,and personality. 
A) The evaluator is generally not aware of the weights associated with each question. 
B) The rater is required to jot down incidents regularly,which can be burdensome and time-consuming. 
C) This method may lead to friction between the manager and employees when the employees believe the manager is keeping a "book" on them. 
D) Evaluators are unlikely to interpret written descriptions in the same manner due to differences in background,experience,and personality.

Question 6

Most BARS use the term job dimension to mean those broad categories of duties and responsibilities that make up a job.

Accepted Answer

A) True 
 B)False

Question 7

The focus of behaviorally anchored rating scale (BARS)and,to some extent,the graphic rating scale and checklist methods of performance appraisal is primarily on performance outcomes.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following employee ranking systems assumes the performance level in a group of employees will be distributed according to a bell-shaped,or "normal," curve?

Accepted Answer

A) Forced distribution 
B) Free determination 
C) Paired comparison 
D) Alternation 
A) Forced distribution 
B) Free determination 
C) Paired comparison 
D) Alternation

Question 9

The only necessary condition for high level performance is ability.

Accepted Answer

A) True 
 B)False

Question 10

Title VII of the Civil Rights Act permits the use of a bona fide performance appraisal system.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is an advantage of the work standards approach to performance review?

Accepted Answer

A) It is based on highly objective factors. 
B) It is best suited for evaluating managers and professionals. 
C) It is based primarily on managerial judgment of individual employee performance. 
D) It sets the benchmark against the standards of the highest performers. 
A) It is based on highly objective factors. 
B) It is best suited for evaluating managers and professionals. 
C) It is based primarily on managerial judgment of individual employee performance. 
D) It sets the benchmark against the standards of the highest performers.

Question 12

The degree of task accomplishments that make up a job is termed:

Accepted Answer

A) performance. 
B) win-win. 
C) efficiency. 
D) goal setting. 
A) performance. 
B) win-win. 
C) efficiency. 
D) goal setting.

Question 13

Which of the following is an error that occurs in performance appraisals when a rater allows a single prominent characteristic of an employee to influence his or her judgment on each separate item in the performance appraisal?

Accepted Answer

A) Leniency 
B) Central tendency 
C) Halo effect 
D) Recency 
A) Leniency 
B) Central tendency 
C) Halo effect 
D) Recency

Question 14

Leniency is the tendency of a manager to rate most employees' performance near the middle of the performance scale.

Accepted Answer

A) True 
 B)False

Question 15

Determinants of performance include all of the following EXCEPT:

Accepted Answer

A) role perception. 
B) effort. 
C) ability. 
D) self-concept. 
A) role perception. 
B) effort. 
C) ability. 
D) self-concept.

Question 16

The work standards approach to performance evaluation is most frequently used for production level employees.

Accepted Answer

A) True 
 B)False

Question 17

The checklist method of performance evaluation is very complicated to administer and is therefore seldom used.

Accepted Answer

A) True 
 B)False

Question 18

The most common practice in the checklist method of performance appraisals requires the evaluator to rank a set of statements describing how an employee carries out the duties and responsibilities of the job.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is most important in performing and conducting an evaluation of job performance?

Accepted Answer

A) The employee's personality 
B) Concentrating on employee weaknesses 
C) Knowing the job description of the employee 
D) The manager must be subjective and specific 
A) The employee's personality 
B) Concentrating on employee weaknesses 
C) Knowing the job description of the employee 
D) The manager must be subjective and specific

Question 20

Which of the following is a typical responsibility of a human resources department regarding performance management?

Accepted Answer

A) Complete the forms used in appraising employees 
B) Train managers in conducting performance appraisals 
C) Review appraisals with employees 
D) Evaluate the performance of employees 
A) Complete the forms used in appraising employees 
B) Train managers in conducting performance appraisals 
C) Review appraisals with employees 
D) Evaluate the performance of employees

_____ is the inclination of a manager to rate most employees' performance near the middle of the performance scale.

Describe the essay performance appraisal.

Describe ways of overcoming errors in performance appraisals.

What are some determinants of performance?

Which of the following is a major weakness of the graphic rating scale method?

Most BARS use the term job dimension to mean those broad categories of duties and responsibilities that make up a job.

The focus of behaviorally anchored rating scale (BARS)and,to some extent,the graphic rating scale and checklist methods of performance appraisal is primarily on performance outcomes.

Which of the following employee ranking systems assumes the performance level in a group of employees will be distributed according to a bell-shaped,or "normal," curve?

The only necessary condition for high level performance is ability.

Title VII of the Civil Rights Act permits the use of a bona fide performance appraisal system.

Which of the following is an advantage of the work standards approach to performance review?

The degree of task accomplishments that make up a job is termed:

Which of the following is an error that occurs in performance appraisals when a rater allows a single prominent characteristic of an employee to influence his or her judgment on each separate item in the performance appraisal?

Leniency is the tendency of a manager to rate most employees' performance near the middle of the performance scale.

Determinants of performance include all of the following EXCEPT:

The work standards approach to performance evaluation is most frequently used for production level employees.

The checklist method of performance evaluation is very complicated to administer and is therefore seldom used.

The most common practice in the checklist method of performance appraisals requires the evaluator to rank a set of statements describing how an employee carries out the duties and responsibilities of the job.

Which of the following is most important in performing and conducting an evaluation of job performance?

Which of the following is a typical responsibility of a human resources department regarding performance management?

Human Resource Management: A Strategic Function

Equal Employment Opportunity: The Legal Environment

Implementing Equal Employment Opportunity

Job Analysis and Job Design

Human Resource Planning

Recruiting Employees

Selecting Employees

Orientation and Employee Training

Management and Organizational Development

Career Development

The Organizational Reward System

Base Wage and Salary Systems

Incentive Pay Systems

Employee Benefits

Employee Safety and Health

Employee Relations

The Legal Environment and Structure of Labor Unions

Union Organizing Campaigns and Collective Bargaining

Filters

Exam 11: Performance Management Systems

_____ is the inclination of a manager to rate most employees' performance near the middle of the performance scale.

Describe the essay performance appraisal.

Describe ways of overcoming errors in performance appraisals.

What are some determinants of performance?

Which of the following is a major weakness of the graphic rating scale method?

Most BARS use the term job dimension to mean those broad categories of duties and responsibilities that make up a job.

The focus of behaviorally anchored rating scale (BARS)and,to some extent,the graphic rating scale and checklist methods of performance appraisal is primarily on performance outcomes.

Which of the following employee ranking systems assumes the performance level in a group of employees will be distributed according to a bell-shaped,or "normal," curve?

The only necessary condition for high level performance is ability.

Title VII of the Civil Rights Act permits the use of a bona fide performance appraisal system.

Which of the following is an advantage of the work standards approach to performance review?

The degree of task accomplishments that make up a job is termed:

Which of the following is an error that occurs in performance appraisals when a rater allows a single prominent characteristic of an employee to influence his or her judgment on each separate item in the performance appraisal?

Leniency is the tendency of a manager to rate most employees' performance near the middle of the performance scale.

Determinants of performance include all of the following EXCEPT:

The work standards approach to performance evaluation is most frequently used for production level employees.

The checklist method of performance evaluation is very complicated to administer and is therefore seldom used.

The most common practice in the checklist method of performance appraisals requires the evaluator to rank a set of statements describing how an employee carries out the duties and responsibilities of the job.

Which of the following is most important in performing and conducting an evaluation of job performance?

Which of the following is a typical responsibility of a human resources department regarding performance management?

Human Resource Management: A Strategic Function

Equal Employment Opportunity: The Legal Environment

Implementing Equal Employment Opportunity

Job Analysis and Job Design

Human Resource Planning

Recruiting Employees

Selecting Employees

Orientation and Employee Training

Management and Organizational Development

Career Development

The Organizational Reward System

Base Wage and Salary Systems

Incentive Pay Systems

Employee Benefits

Employee Safety and Health

Employee Relations

The Legal Environment and Structure of Labor Unions

Union Organizing Campaigns and Collective Bargaining

Filters