Exam 11: Performance Management Systems

List ten environmental factors that may act as performance obstacles.

Environmental factors should be viewed as:

Thomas had been consistently meeting all his deadlines and performance standards over the past year,except for the last six weeks,when he was struggling with health issues.Thomas's manager turned in a poor performance appraisal based on his performance over the last month.Which of the following errors in performance appraisals does this case reflect?

The process of evaluating and communicating to an employee how he/she is performing on the job is referred to as:

Behaviorally anchored rating scales are designed to reduce halo,leniency,and central tendency errors.

The halo effect occurs when a rater allows a single prominent characteristic of an employee to influence his/her judgment on each separate item in the performance appraisal.

Management by objectives requires that employees participate in the process of performance evaluation by helping to set objectives.

Which of the following is an error that occurs in performance appraisals when a manager's ratings are grouped at the positive end instead of being spread throughout the performance scale?

The _____ appraisal method requires that the evaluation describe an employee's performance in written narrative form.

Which of the following is an advantage of the BARS method of performance appraisal?

Describe potential errors in performance appraisals.

The critical-incident appraisal method requires the evaluator to keep a written record of job behaviors that illustrate both satisfactory and unsatisfactory performance of the employee being rated.

Explain the performance appraisal process and the uses of performance appraisal data.

Which method is more commonly reserved for appraisal of managers/professionals?

The _____ approach to performance appraisal is most frequently used for production employees and is basically a form of goal setting for these employees.

Describe the forced distribution method of performance appraisal.

The more a manager uses positive motivational techniques (e.g.,recognizing and praising good performance),the more satisfied the employee is likely to be with the appraisal interview and with the manager.

Which of the following Acts does not permit the use of ranking methods for federal employees?

In the context of a personal improvement plan,the question "Where are we now?" is answered in the performance appraisal process.

An employee's lack of time or conflicting demands upon it,inadequate work facilities and equipment,restrictive policies that affect the job,lack of cooperation from others,type of supervision,temperature,lighting,noise,machine or equipment pacing,shifts,and even luck,are all examples of: