Question 1

Customer environmental intelligence includes:

Accepted Answer

A)  Demographic factors. 
B)  An analysis of the firm's competitors. 
C)  New technological applications. 
D)  The cost of producing consumer goods. 
A)  Demographic factors. 
B)  An analysis of the firm's competitors. 
C)  New technological applications. 
D)  The cost of producing consumer goods.

Question 2

A business and its stakeholders coming together for face-to-face conversations about issues of common concern is:

Accepted Answer

A)  Stakeholder networks. 
B)  Stakeholder motivation. 
C)  Stakeholder systems. 
D)  Stakeholder dialogue. 
A)  Stakeholder networks. 
B)  Stakeholder motivation. 
C)  Stakeholder systems. 
D)  Stakeholder dialogue.

Question 3

Emerging public issues are a risk and an opportunity.

Accepted Answer

A) True 
 B)False

Question 4

The issue management process has how may stages?

Accepted Answer

A)  Three. 
B)  Four. 
C)  Five. 
D)  Six. 
A)  Three. 
B)  Four. 
C)  Five. 
D)  Six.

Question 5

Dialogue between a single firm and its stakeholders is always sufficient to address an issue effectively.

Accepted Answer

A) True 
 B)False

Question 6

What is a public issue and how do they impact modern firms?

Accepted Answer

A public issue refers to a matter or con

Question 7

Overtime, the nature of business's relationship with its stakeholders often:

Accepted Answer

A)  Remains static. 
B)  Evolves through a series of stages. 
C)  Becomes more hostile. 
D)  None of the above. 
A)  Remains static. 
B)  Evolves through a series of stages. 
C)  Becomes more hostile. 
D)  None of the above.

Question 8

A corporation's issue management activities are usually linked to.

Accepted Answer

A)  The board of directors. 
B)  Top management. 
C)  Both the board of directors and top management levels. 
D)  The strategic governance committee. 
A)  The board of directors. 
B)  Top management. 
C)  Both the board of directors and top management levels. 
D)  The strategic governance committee.

Question 9

The role of special interest groups is an important element in acquiring intelligence from the:

Accepted Answer

A)  Customer environment. 
B)  Competitor environment. 
C)  Economic environment. 
D)  Social environment. 
A)  Customer environment. 
B)  Competitor environment. 
C)  Economic environment. 
D)  Social environment.

Question 10

Firms that generally act only when forced to do so, and then in a defensive manner are

Accepted Answer

A)  Interactive companies. 
B)  Proactive companies 
C)  Reactive companies 
D)  Inactive companies. 
A)  Interactive companies. 
B)  Proactive companies 
C)  Reactive companies 
D)  Inactive companies.

Question 11

Stakeholder engagement is, at its core, a:

Accepted Answer

A)  Program. 
B)  Relationship. 
C)  Process. 
D)  Systems model. 
A)  Program. 
B)  Relationship. 
C)  Process. 
D)  Systems model.

Question 12

When working well, the issue management process:

Accepted Answer

A)  Is static and never pulls in additional information that would disturb the balance. 
B)  Generates two specific options for each issue. 
C)  Minimizes dialogue with the stakeholders and focuses on short-term survival. 
D)  Continuously cycles back to the beginning and repeats. 
A)  Is static and never pulls in additional information that would disturb the balance. 
B)  Generates two specific options for each issue. 
C)  Minimizes dialogue with the stakeholders and focuses on short-term survival. 
D)  Continuously cycles back to the beginning and repeats.

Question 13

Competitive intelligence enables managers in companies of all sizes to make informed decisions in all areas of the business.

Accepted Answer

A) True 
 B)False

Question 14

Financially sound companies do not need to understand how a public issue is likely to evolve, and how it will affect.

Accepted Answer

A) True 
 B)False

Question 15

Because of the risks and opportunities public issues present, organization need.

Accepted Answer

A)  A strong relationship with a lobbying firm or an in-house lobbying department. 
B)  Executives to be rewarded with substantial bonuses as part of total compensation. 
C)  A systematic way of identifying, monitoring, and selecting public issues. 
D)  Tougher government regulations and oversight by political action committees. 
A)  A strong relationship with a lobbying firm or an in-house lobbying department. 
B)  Executives to be rewarded with substantial bonuses as part of total compensation. 
C)  A systematic way of identifying, monitoring, and selecting public issues. 
D)  Tougher government regulations and oversight by political action committees.

Question 16

Identify and discuss the five steps to the Issues Management Process.

Accepted Answer

The five steps to the Issues Management

Question 17

Environmental analysis is a method managers use to gather information about external issues and trends.

Accepted Answer

A) True 
 B)False

Question 18

Once an organization has implemented the issue management program, it must:

Accepted Answer

A)  Use trade associations or consultants to follow high priority issues. 
B)  Study the results and make necessary adjustments. 
C)  Not limit the number of public issues the firm can address. 
D)  Pick a selected number of issues to address immediately. 
A)  Use trade associations or consultants to follow high priority issues. 
B)  Study the results and make necessary adjustments. 
C)  Not limit the number of public issues the firm can address. 
D)  Pick a selected number of issues to address immediately.

Question 19

Failure to understand the beliefs and expectations of stakeholders:

Accepted Answer

A)  Causes company's profits to increase in the short run. 
B)  Causes company's profits to decrease in the short run. 
C)  Causes the performance-expectations gap to grow larger. 
D)  Increases the chance of a corporate buy-out. 
A)  Causes company's profits to increase in the short run. 
B)  Causes company's profits to decrease in the short run. 
C)  Causes the performance-expectations gap to grow larger. 
D)  Increases the chance of a corporate buy-out.

Question 20

According to a recent survey of top executives, the issue most likely to gain public and political attention over the next five years is:

Accepted Answer

A)  Pension and retirement benefits. 
B)  Environmental issues, including climate change. 
C)  Demand for more ethically produced products. 
D)  Affordable cost of products for poor consumers. 
A)  Pension and retirement benefits. 
B)  Environmental issues, including climate change. 
C)  Demand for more ethically produced products. 
D)  Affordable cost of products for poor consumers.

Customer environmental intelligence includes:

A business and its stakeholders coming together for face-to-face conversations about issues of common concern is:

Emerging public issues are a risk and an opportunity.

The issue management process has how may stages?

Dialogue between a single firm and its stakeholders is always sufficient to address an issue effectively.

What is a public issue and how do they impact modern firms?

Overtime, the nature of business's relationship with its stakeholders often:

A corporation's issue management activities are usually linked to.

The role of special interest groups is an important element in acquiring intelligence from the:

Firms that generally act only when forced to do so, and then in a defensive manner are

Stakeholder engagement is, at its core, a:

When working well, the issue management process:

Competitive intelligence enables managers in companies of all sizes to make informed decisions in all areas of the business.

Financially sound companies do not need to understand how a public issue is likely to evolve, and how it will affect.

Because of the risks and opportunities public issues present, organization need.

Identify and discuss the five steps to the Issues Management Process.

Environmental analysis is a method managers use to gather information about external issues and trends.

Once an organization has implemented the issue management program, it must:

Failure to understand the beliefs and expectations of stakeholders:

According to a recent survey of top executives, the issue most likely to gain public and political attention over the next five years is:

The Corporation and Its Stakeholders

Corporate Social Responsibility

Ethics and Ethical Reasoning

Organizational Ethics and the Law

The Challenges of Globalization

Global Corporate Citizenship

Business-Government Relations

Influencing the Political Environment

Ecology and Sustainable Development in Global Business

Managing Environmental Issues

Technology, Organizations, and Society

Managing Technology and Innovation

Stockholder Rights and Corporate Governance

Consumer Protection

Employees and the Corporation

Managing a Diverse Workforce

The Community and the Corporation

Managing Public Relations

Filters

Exam 2: Managing Public Issues and Stakeholder Relationships

Customer environmental intelligence includes:

A business and its stakeholders coming together for face-to-face conversations about issues of common concern is:

Emerging public issues are a risk and an opportunity.

The issue management process has how may stages?

Dialogue between a single firm and its stakeholders is always sufficient to address an issue effectively.

What is a public issue and how do they impact modern firms?

Overtime, the nature of business's relationship with its stakeholders often:

A corporation's issue management activities are usually linked to.

The role of special interest groups is an important element in acquiring intelligence from the:

Firms that generally act only when forced to do so, and then in a defensive manner are

Stakeholder engagement is, at its core, a:

When working well, the issue management process:

Competitive intelligence enables managers in companies of all sizes to make informed decisions in all areas of the business.

Financially sound companies do not need to understand how a public issue is likely to evolve, and how it will affect.

Because of the risks and opportunities public issues present, organization need.

Identify and discuss the five steps to the Issues Management Process.

Environmental analysis is a method managers use to gather information about external issues and trends.

Once an organization has implemented the issue management program, it must:

Failure to understand the beliefs and expectations of stakeholders:

According to a recent survey of top executives, the issue most likely to gain public and political attention over the next five years is:

The Corporation and Its Stakeholders

Corporate Social Responsibility

Ethics and Ethical Reasoning

Organizational Ethics and the Law

The Challenges of Globalization

Global Corporate Citizenship

Business-Government Relations

Influencing the Political Environment

Ecology and Sustainable Development in Global Business

Managing Environmental Issues

Technology, Organizations, and Society

Managing Technology and Innovation

Stockholder Rights and Corporate Governance

Consumer Protection

Employees and the Corporation

Managing a Diverse Workforce

The Community and the Corporation

Managing Public Relations

Filters