Exam 5: Communication and Consumer Behavior

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In the special bride edition of Martha Stewart Living magazine, its editors describe the latest trends in weddings and give advice on how to create the perfect wedding. In this situation, the editors of the magazine could be considered:

(Multiple Choice)
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Kate is looking forward to spending two weeks in Hawaii. However, one week before the trip, Kate's car breaks down, and she has to spend her vacation money on repairs. Kate's desire for a luxurious vacation is produced by a(n) _____ motive, while the necessity of paying for car repairs is an example of a _____ motive.

(Multiple Choice)
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_____ are groups of people we try to emulate or whose approval concerns us.

(Multiple Choice)
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Which of the following is an example of an interpersonal influence that would affect the purchase of an IRA (Individual Retirement Account)?

(Multiple Choice)
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What is the first step in the basic consumer decision process?

(Multiple Choice)
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Subcultures, which are segments within a culture, tend to transfer their beliefs and values from generation to generation.

(True/False)
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If you receive an invitation to your 25th high school reunion, you will be much more likely to notice ads for various weight-loss programs, diet foods, and skin rejuvenators than if you are invited to an annual family picnic. This is an example of how _____ affects perception.

(Multiple Choice)
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Alan did not notice the ad for Goodwater riding equipment in Western Horseman because he was much more interested in an article on Argentinian cowboys on the page opposite the equipment ad. In terms of the communication process, the article on Argentinian cowboys served as _____ for the Goodwater ad.

(Multiple Choice)
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Mental files store information in a person's memory, which is susceptible to various biases.

(True/False)
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_____ is the personalized way we sense, interpret, and comprehend various stimuli.

(Multiple Choice)
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When Lisa thinks about taking a class in conversational Italian, she thinks of it as a way to challenge her intellect. When Megan thinks about taking a class in conversational Italian, she thinks how much fun it will be to visit Italy once she knows the language. Their differing opinions most likely result from differences in:

(Multiple Choice)
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To establish an evoked set, consumers must:

(Multiple Choice)
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What are the three personal processes in the consumer decision process?

(Essay)
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The FCB grid is used to determine how personal and non-personal factors influence consumer behavior.

(True/False)
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Taking into account the Elaboration Likelihood Model, which of the following purchases would most likely involve the peripheral route to persuasion?

(Multiple Choice)
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Zoroastrianism was the dominant world religion during the Persian empires (559 BC to 651 AC) and was thus the most powerful world religion at the time of Jesus. It is still practiced worldwide, especially in Iran and India. Within these two countries, the religion's members share a set of beliefs that set them apart from others who reside in the country. Believers in this religion would be classified as a(n):

(Multiple Choice)
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Why does the Organization of American Milk Processing use a variety of different celebrities in its "Got Milk" ad campaign?

(Essay)
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In terms of needs and wants, Carla wants something to eat and needs a Big Mac.

(True/False)
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Brand loyalty occurs when a consumer perceives that a brand has the right features and quality at the right price.

(True/False)
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_____ is a relatively permanent change in thought process or behavior that occurs as a result of reinforced experience.

(Multiple Choice)
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