Exam 14: Enterprise and Global Management of Information Technology

Most of the world has decided that restricting Internet access is a necessary public policy.

IS operations are a cost to the company. When a company uses system performance monitors and then allocates costs to user departments based on the information services rendered, the company is applying a(n) _______________ system.

Many companies have policies that require managers to be involved in IT decisions that affect their business units. This helps managers:

Systems integrators or facilities management companies are:

All of the following are components of IT staff planning except:

The success or failure of an information services organization rests primarily on the quality of its _______________.

Hardware choices are difficult in some countries because of _______________.

Within an organization, managing the business/IT planning process so that IT is aligned with strategic business goals is the responsibility of:

When a company experiences excessive technical and process standardization that limit the flexibility of business units, or frequent exceptions to the standards that increase costs and limit business synergies, this is often the result of senior management failing to answer the question:

The challenges and conflicts of developing a global e-business system takes place in an environment that promotes _______________ and _______________ of a system by local end users.

All of the following would be associated with a transnational e-business strategy except:

Common definitions are hard to develop; a "sale" in the United States may be known as an "order booked," an "order scheduled," or an "order produced" in other countries.

The decentralization of information services within an organization was prompted by which of the following?

A trend toward downsizing prompted a move back toward IT decentralization by many business firms.

By connecting their businesses to the online infrastructure of the Internet, companies can generally do all of the following except:

Which of the following is a business driver for global IT?

All of the following are international network management issues except:

The explosive business use of the Internet, intranets, and extranets for electronic commerce has made such applications more feasible for global companies.

According to the text, the first step in global information technology management should be:

All of the following are U.S.-EU data privacy requirements except: