Exam 11: Developing Businessit Strategies

An opportunity is the potential for new business markets or innovative breakthroughs that might expand present markets.

_______________ are the potential for new business markets or innovative breakthroughs that might expand present markets.

_______________ is the biggest obstacle to knowledge management systems.

Team planning sessions frequently include answering strategic advantage questions.

A threat is the potential for business and market losses posed by the actions of competitors and other competitive forces.

The technology architecture component of the business/IT planning process involves developing business strategies that support a company's business vision, such as using information technology to create innovative e-business systems that focus on customer and business value.

The _______________ model supplements, rather than replaces, physical distribution and marketing channels. Examples are Cisco and Dell.

Change experts recommend all of the following tactics to reduce the risks and cost and to maximize the benefits of change except:

A technology platform should include support for developing and maintaining inter-enterprise supply chain applications, integrated enterprise resource planning, and customer relationship management applications.

Any new way of doing things will generate some resistance from the people affected.

Which of the following is an example of questions that would be asked when establishing a "customer value" strategic vision?

The change management model presented in the text suggests that the business vision created in the strategic planning phase should be communicated in a compelling _______________ to the people in the organization.

Because senior management at many companies consistently identify e-business as an area of great opportunity, and one in which the company needs stronger capabilities, planning works really well, as does converting such strategy into action.

A good business model is essential for a new venture, but is seldom necessary for established businesses.

A company that measures the time it takes to process a phone call, tabulates the results of customer surveys, and tracks the number of user complains has a _______________ perspective.

According to the text case, DHL Express experienced lower costs through centralized IT, but this made it difficult to ensure that IT spending was in synch with _______________.

The business/IT planning process is rapidly losing favor with today's modern businesses.

When a work team goes white-water rafting or engages in some other outdoor team-building exercise, they are creating a _______________ in which to reflect on and improve the way they work together.

According to the text case, Avnet Marshall transformed itself into a premiere example of an inter-networked, _______________ business.

New business processes are stored in a _______________ of reusable business models and application components.