Exam 11: Developing Businessit Strategies

According to the text case, which of the following is not an IT risk?

Implementing e-business applications, such as enterprise resource management or customer relationship management, requires a _______________ of core business processes, both internally and with supply chain partners.

According to the text case, the Avnet Marshall Company locates IT application development projects within the business units that are involved in the e-business initiative.

The _______________ model requires you to be among the first to market and to remain ahead of competition by continuously innovating. Examples are Amazon.com and E*TRADE.

The acronym SWOT stands for strengths, weaknesses, opportunities, and _______________.

The strategic development component of the business/IT planning process involves developing business strategies that support a company's business vision, such as using information technology to create innovative e-business systems that focus on customer and business value.

Cost is the smallest obstacle to implementation of a knowledge management application.

According to the textbook case, all of the following were causes for the failure of the Iridium project except:

A demand for better and more convenient solutions is a _______________ trend that is shaping strategic business/IT planning.

Which of the following is the biggest obstacle to knowledge management systems?

The _______________ component of the business/IT planning process involves making strategic IT choices that reflect an information technology architecture designed to support a company's e-business and other business/IT initiatives.

_______________ planning involves the setting of objectives and the development of procedures, rules, schedules, and budgets.

Which of the following is the initial stage of an organizational transformation?

According to the text, creating leadership resolve is part of the build commitment process of change management.

Before beginning development of a new application, don't just ask users what they want; find out what they __________.

A situation where previously regulated markets are opening is a _______________ trend that is shaping strategic business/IT planning.

According to the text case, Avnet Marshal's innovative e-business applications help its customers design custom microprocessor chips.

CRM is designed to implement a business strategy of using IT to support _______________ for all areas of a company.

Which of the following is the final stage of an organizational transformation?

An IT organization should include support for developing and maintaining inter-enterprise supply chain applications, integrated enterprise resource planning, and customer relationship management applications.