Exam 11: Developing Businessit Strategies

Up to 75 percent of CRM projects fail to meet their objectives, often as a result of sales force automation problems and "unaddressed _______________ issues" related to the sales staff.

According to the text case, Avnet Marshall weaves both e-business and IT strategic planning together, _______________, under the guidance of the CEO and CIO.

It is common for the current market value of an organization to exceed the market value of its assets.

_______________ planning deals with the development of an organization's mission, goals, strategies, and policies. Corporations may begin the process by developing a shared vision.

The _______________ component of the business/IT planning process involves developing business strategies that support a company's business vision, using IT to create innovative e-business systems focusing on customer and business value.

Which of the following is part of the technology dimension of change management?

The resource management component of the business/IT planning process involves developing business strategies that support a company's business vision, such as using information technology to create innovative e-business systems that focus on customer and business value.

Outsourcing, growth, and customer orientation are _______________ trends that are shaping strategic business/IT planning.

One of the keys to solving the problem of end user resistance to new information technologies is keeping them isolated from the process until the technology is ready to go live.

New business processes are stored in a _______________ of reusable business models and application components.

According to the textbook case, there are four IT risk categories, which are:

According to the text case, the original Iridium organization failed because:

The _______________ component of the information technology architecture includes the many operational and specialized databases that store and provide data and information for business process and decision support.

A _______________ application implements a business strategy of using IT to support a total customer care focus for all areas of a company.

In a planning context, a virtual world is a _______________ of the real world.

All of the following are considered competitive forces except:

Offering customers something distinctive or at a lower cost than competitors is a component of the _______________ business model.

A strength is the potential for new business markets or innovative breakthroughs that might expand present markets.

Technology convergence, increasing information content, and e-commerce are _______________ trends that are shaping strategic business/IT planning.

E-mail, chat systems, discussion groups, and a company website are typical examples of the _______________ quadrant of a strategic positioning matrix.