Question 1

What is a business process?

Accepted Answer

A)  The analysis and redesign of workflow within and between enterprises. 
B)  A standardized set of activities that accomplish a specific task, such as processing a customer's order. 
C)  Integrates all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprise-wide information on all business operations. 
D)  None of these. 
A)  The analysis and redesign of workflow within and between enterprises. 
B)  A standardized set of activities that accomplish a specific task, such as processing a customer's order. 
C)  Integrates all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprise-wide information on all business operations. 
D)  None of these.

Question 2

Which company used BPR to change its industry by implementing a mobile claims process?

Accepted Answer

A)  Saab. 
B)  Progressive Insurance. 
C)  Trek. 
D)  Charles Schwab. 
A)  Saab. 
B)  Progressive Insurance. 
C)  Trek. 
D)  Charles Schwab.

Question 3

Customer-facing processes result in a product or service that is received by an organization's ___________ customer.

Accepted Answer

The answer of Customer-facing processes result in a product or...

Question 4

________________-facing processes are invisible to the external customer but essential to the effective management of the business and include goal setting,day-to-day planning,performance feedback,rewards,and resource allocation.

Accepted Answer

The answer of ________________-facing processes are invisible to the external...

Question 5

What is another term that represents CRM reporting technologies that help organizations identify their customers across other applications?

Accepted Answer

A)  Customer identification 
B)  Customer segmentation 
C)  Customer predicting 
D)  All of these 
A)  Customer identification 
B)  Customer segmentation 
C)  Customer predicting 
D)  All of these

Question 6

Charles Schwab recouped the cost of a multimillion-dollar system in less than two years.What type of system was it?

Accepted Answer

A)  Supply chain management. 
B)  Customer relationship management. 
C)  Enterprise resource planning. 
D)  All of these. 
A)  Supply chain management. 
B)  Customer relationship management. 
C)  Enterprise resource planning. 
D)  All of these.

Question 7

Which of the following is an organizational result from an effective and efficient supply chain management system?

Accepted Answer

A)  Decrease the power of its buyers. 
B)  Create entry barriers, thereby reducing the threat of new entrants. 
C)  Increase efficiencies while seeking a competitive advantage through cost leadership. 
D)  All of these. 
A)  Decrease the power of its buyers. 
B)  Create entry barriers, thereby reducing the threat of new entrants. 
C)  Increase efficiencies while seeking a competitive advantage through cost leadership. 
D)  All of these.

Question 8

Enterprise resource planning systems ______________ all departments and functions throughout an organization into a single IT system.

Accepted Answer

The answer of Enterprise resource planning systems ______________ all departments...

Question 9

A business process is the analysis and redesign of workflow within and between enterprises.

Accepted Answer

A) True 
 B)False

Question 10

What is enterprise-wide resource planning?

Accepted Answer

A)  The analysis and redesign of workflow within and between enterprises. 
B)  A standardized set of activities that accomplish a specific task, such as processing a customer's order. 
C)  Integrates all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprise-wide information on all business operations. 
D)  Involves managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability. 
A)  The analysis and redesign of workflow within and between enterprises. 
B)  A standardized set of activities that accomplish a specific task, such as processing a customer's order. 
C)  Integrates all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprise-wide information on all business operations. 
D)  Involves managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability.

Question 11

What is a business-facing process?

Accepted Answer

A)  A standardized set of activities that accomplish a specific task, such as processing a customer's order. 
B)  The result in a product or service that is received by an organization's external customer. 
C)  An invisible process to the external customer but essential to the effective management of the business which includes goal setting, day-to-day planning, performance feedback, rewards, and resource allocation. 
D)  The attempts to understand and measure the current process, and make performance improvements accordingly. 
A)  A standardized set of activities that accomplish a specific task, such as processing a customer's order. 
B)  The result in a product or service that is received by an organization's external customer. 
C)  An invisible process to the external customer but essential to the effective management of the business which includes goal setting, day-to-day planning, performance feedback, rewards, and resource allocation. 
D)  The attempts to understand and measure the current process, and make performance improvements accordingly.

Question 12

Walmart and Procter & Gamble implemented a tremendously successful SCM system.The system linked Walmart's _____________ centers directly to Procter & Gamble's _____________ centers.

Accepted Answer

A)  manufacturing; distribution 
B)  distribution; manufacturing 
C)  stores; distribution 
D)  distribution; retail 
A)  manufacturing; distribution 
B)  distribution; manufacturing 
C)  stores; distribution 
D)  distribution; retail

Question 13

Which of the following is a business-facing process?

Accepted Answer

A)  Marketing process 
B)  Sales process 
C)  Billing process 
D)  Budget forecasting 
A)  Marketing process 
B)  Sales process 
C)  Billing process 
D)  Budget forecasting

Exam 3: Strategic Initiatives for Implementing Competitive Advantages

What is a business process?

Which company used BPR to change its industry by implementing a mobile claims process?

Customer-facing processes result in a product or service that is received by an organization's ___________ customer.

________________-facing processes are invisible to the external customer but essential to the effective management of the business and include goal setting,day-to-day planning,performance feedback,rewards,and resource allocation.

What is another term that represents CRM reporting technologies that help organizations identify their customers across other applications?

Charles Schwab recouped the cost of a multimillion-dollar system in less than two years.What type of system was it?

Which of the following is an organizational result from an effective and efficient supply chain management system?

Enterprise resource planning systems ______________ all departments and functions throughout an organization into a single IT system.

A business process is the analysis and redesign of workflow within and between enterprises.

What is enterprise-wide resource planning?

What is a business-facing process?

Walmart and Procter & Gamble implemented a tremendously successful SCM system.The system linked Walmart's _____________ centers directly to Procter & Gamble's _____________ centers.

Which of the following is a business-facing process?

Business Driven Technology

Identifying Competitive Advantages

Measuring the Success of Strategic Initiatives

Organizational Structures That Support Strategic Initiatives

Valuing Organizational Information

Storing Organizational Information-Databases

Accessing Organizational Information-Data Warehouse

Enabling the Organization-Decision Making

Extending the Organization-Supply Chain Management

Building a Customer-Centric Organization-Customer Relationship Management

Integrating the Organization From End to End-Enterprise Resource Planning

Creating Innovative Organizations

Ebusiness

Creating Collaborative Partnerships

Integrating Wireless Technology in Business

Developing Software to Streamline Operations

Methodologies for Supporting Agile Organizations

Managing Organizational Projects

Developing a 21st-Century Organization

Business Basics

Business Process

Hardware and Software Basics

Mis Infrastructures

Networks and Telecommunications

Information Security

Ethics

Operations Management

Sustainable Mis Infrastructures

Business Intelligence

Global Information Systems

Global Trends

Filters

Walmart and Procter & Gamble implemented a tremendously successful SCM system.The system linked Walmart's _ centers directly to Procter & Gamble's _ centers.