Question 1

What is the continuous process improvement model?

Accepted Answer

A)  A standardized set of activities that accomplish a specific task, such as processing a customer's order. 
B)  The result in a product or service that is received by an organization's external customer. 
C)  An invisible process to the external customer but essential to the effective management of a business. 
D)  The attempts to understand and measure the current process, and make performance improvements accordingly. 
A)  A standardized set of activities that accomplish a specific task, such as processing a customer's order. 
B)  The result in a product or service that is received by an organization's external customer. 
C)  An invisible process to the external customer but essential to the effective management of a business. 
D)  The attempts to understand and measure the current process, and make performance improvements accordingly.

Question 2

Define business process reengineering and explain how an organization can use IT to transform its business.

Accepted Answer

A business process is a standardized set

Question 3

A business process model is a graphic description of a __________,showing the sequence of process tasks,which is developed for a specific purpose and from a selected viewpoint.

Accepted Answer

The answer of A business process model is a graphic...

Question 4

Business process modeling (or __________)is the activity of creating a detailed flow chart or process map of a work process showing its inputs,tasks,and activities,in a structured sequence.

Accepted Answer

The answer of Business process modeling (or __________)is the activity...

Question 5

Business process modeling (or mapping)is the activity of creating a detailed flow chart or process map of a work process showing:

Accepted Answer

A)  Inputs, tasks, and activities in a structured sequence 
B)  Resources, tasks, and inputs in a structured sequence 
C)  Resources, timeframes, and tasks in a structured sequence 
D)  Inputs, tasks, and costs in a structured sequence 
A)  Inputs, tasks, and activities in a structured sequence 
B)  Resources, tasks, and inputs in a structured sequence 
C)  Resources, timeframes, and tasks in a structured sequence 
D)  Inputs, tasks, and costs in a structured sequence

Question 6

What is the analysis and redesign of workflow within and between enterprises?

Accepted Answer

A)  Customer facing process 
B)  Business process reengineering 
C)  Continuous process improvement 
D)  Business process management 
A)  Customer facing process 
B)  Business process reengineering 
C)  Continuous process improvement 
D)  Business process management

Question 7

Which of the following represent the managerial approach to reengineering projects?

Accepted Answer

A)  Define the scope, plan, evaluate, analyze, approve, execute 
B)  Define the scope, evaluate, analyze, plan, approve, execute 
C)  Define the scope, analyze, evaluate, plan approve, execute 
D)  Varies depending on the project 
A)  Define the scope, plan, evaluate, analyze, approve, execute 
B)  Define the scope, evaluate, analyze, plan, approve, execute 
C)  Define the scope, analyze, evaluate, plan approve, execute 
D)  Varies depending on the project

Question 8

What attempts to understand and measure the current process,and make performance improvements accordingly?

Accepted Answer

A)  Customer-facing process 
B)  Business process reengineering 
C)  Continuous process improvement model 
D)  Business process management 
A)  Customer-facing process 
B)  Business process reengineering 
C)  Continuous process improvement model 
D)  Business process management

Question 9

Business process management tools are used to create an application that is helpful in designing business process models and also helpful in simulating,optimizing,monitoring,and maintaining various processes that occur within an organization.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is not one of the important characteristics of business processes?

Accepted Answer

A)  The processes have internal users 
B)  The processes have external users 
C)  The processes occur only within organizations 
D)  The processes occur across organizations 
A)  The processes have internal users 
B)  The processes have external users 
C)  The processes occur only within organizations 
D)  The processes occur across organizations

Exam 22: Business Process

What is the continuous process improvement model?

Define business process reengineering and explain how an organization can use IT to transform its business.

A business process model is a graphic description of a __________,showing the sequence of process tasks,which is developed for a specific purpose and from a selected viewpoint.

Business process modeling (or __________)is the activity of creating a detailed flow chart or process map of a work process showing its inputs,tasks,and activities,in a structured sequence.

Business process modeling (or mapping)is the activity of creating a detailed flow chart or process map of a work process showing:

What is the analysis and redesign of workflow within and between enterprises?

Which of the following represent the managerial approach to reengineering projects?

What attempts to understand and measure the current process,and make performance improvements accordingly?

Business process management tools are used to create an application that is helpful in designing business process models and also helpful in simulating,optimizing,monitoring,and maintaining various processes that occur within an organization.

Which of the following is not one of the important characteristics of business processes?

Business Driven Technology

Identifying Competitive Advantages

Strategic Initiatives for Implementing Competitive Advantages

Measuring the Success of Strategic Initiatives

Organizational Structures That Support Strategic Initiatives

Valuing Organizational Information

Storing Organizational Information-Databases

Accessing Organizational Information-Data Warehouse

Enabling the Organization-Decision Making

Extending the Organization-Supply Chain Management

Building a Customer-Centric Organization-Customer Relationship Management

Integrating the Organization From End to End-Enterprise Resource Planning

Creating Innovative Organizations

Ebusiness

Creating Collaborative Partnerships

Integrating Wireless Technology in Business

Developing Software to Streamline Operations

Methodologies for Supporting Agile Organizations

Managing Organizational Projects

Developing a 21st-Century Organization

Business Basics

Hardware and Software Basics

Mis Infrastructures

Networks and Telecommunications

Information Security

Ethics

Operations Management

Sustainable Mis Infrastructures

Business Intelligence

Global Information Systems

Global Trends

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