Exam 17: Managing Organizational Change and Learning

Technology is not considered to be one of the "environmental forces" of change.

___________ includes the philosophy and policies of top management,as well as legal precedent,organizational structure,and the systems of control.

James believes that a proposed curriculum change is not,as announced,an attempt to align classes with external expectations but a means to covertly reduce costs.James becomes a vocal opponent of the proposal.This form of resistance to change would be classified as _________.

Jan has implemented a change impacting aspects of the formal task and authority system within her organization.This would be best described as a ___________ change.

When considering the implementation of proposed change,"timing" refers to when the change is implemented not the length of time it will take to implement the change.

Three steps have been associated with implementing change: ________.

Both the formal and informal aspects of organizations can be changed in a methodical,deliberate way.

Rob suspects that if a planned reorganization takes place he will be transferred to a less prestigious position.Rob resists the change.This form of resistance to change would be classified as _________.

What guidelines would you provide an organization facing a change initiative? Is there a "recipe" that will guarantee success.G.Dyer,who has spent 30 years assisting organizations to reach their potential effectiveness.He states that the following conditions must be present if the intervention is to have some chance of bringing about the desired change:1.Management and all those involved must have high and visible commitment to the effort.

A wildcat strike may be considered _________.

Icebergs have been used as an analogy to organization.Explain this analogy.

Change agents can be _________.

An evaluation of the change process _________.

While it is the least used,the combination external-internal change team has an excellent chance of success.

Describe the external forces of change and their significance to management.

___________ means granting individuals permission to utilize their talents,skills,resources,and experience to make decisions about customer relationship management,investments,hiring people,just-in-time inventory management,total quality control,computer purchases,and forming alliances.

According to Dyer,when an internal change agent is used,the need for employees to see the link between the proposed change and organizational mission is no longer a factor of success.

When external change agents are charged with the diagnosis of the problem within the change model _________.

Coercion should never be used to overcome resistance to change.

Building and sustaining a learning organization requires _________.